Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,8 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 nov. 2022 sur Expedia
Cet établissement est un trou à rats. J'ai dû changer de chambre dès mon arrivée parce que c'était sale, très sale. On m'a donnée une autre chambre, un peu moins sale. J'ai fait le ménage le lendemain parce que j'y restais 6 autres nuits. Pas de meubles dans la chambre, pas de séchoir à cheveux, pas de papier mouchoir. Aucune femme de ménage n'est passée au cours de mon séjour. Ce motel devrait être attribué aux sans abris. J'ai vu que le responsable du motel est un mexicain. Donc, conclusion: ceci explique cela.
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Nicole,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.
par un voyageur
Séjour pas terrible
Publié le 10 oct. 2022 sur HotelsJe suis resté trois nuits dans cet hôtel, le ménage n'a jamais été fait, les serviettes jamais changées.
Hôtel bruyant, des individus traînant sur le parking en criant.
Dernière fois dans un motel 6.
Commentaires de Gestion de l’hôtel
19 nov. 2022 par Sophia CSR, Gestion de l’hôtel
Hi Sebastien,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.
par un voyageur
Publié le 7 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
10 mars 2022 par Brand Experience Team, Gestion de l’hôtel
Dear Patrick,
We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.
Until then, we’ll leave the light on. For you.
par un voyageur
Publié le 20 mai 2024
The staff did not acknowledge us. The room and halls smell. The room smelled like urine. The toilets kept clogging. They did not fix them but instead brought us a plunger to use ourselves. The keys being deactivated day one when u have 2 night stay was very inconvenient when u have 2 small children trying too get into ur room. The one office girl says nothing just hands us the key no directions nothing. I had to ask whete the room was. Poor services and cleanliness is lacking. Staff may also want to chsnge their cleaning water more often and wipe down the walls. It was inconvenient too not to atleast have a microwave and a coffee pot in room. This was my first motel 6 experience and it will be my last. Normally i would say you get what u pay for. But when ur spending 150 a night u have atleast somewhat of an expectation.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Sophia CSR, Gestion de l’hôtel
Hi Allison,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call up the property for further assistance.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Had to call front desk three times for insane noise in rooms to my right (crackhead) and to my left (barking dog). Terrible sleep and paper thin walls.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Our team apologize for the unpleasant experience you had during your stay. Your comfort is extremely important to us, and we regret that noise issues from nearby rooms had major impacts on your sleep quality. Please know that we value your input and will address these problems as soon as possible to ensure a more peaceful experience for all future guests.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Check in employee at front desk had a bit of an attitude. Hotel did not provide shampoo and body wash. Towels were usable but low quality. Keycard would stop working randomly and had to get it remagnetized nightly. Hotel security did not appear to be present, as people not residing at the hotel would roam around frequently. Housekeeping was non existent. Hotel did not provide do not disturb signs. Toilet quality could be improved. Bed was alright. Two stars out of five, will not be returning to this location.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I'm sorry to hear about your experience. We deeply regret the inconvenience you faced during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We are actively addressing the issues mentioned, and are committed to improving our services. We hope to have the opportunity to provide you with a much better experience in the future.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!
par un voyageur
Publié le 11 mars 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thanks for the 4 out of 5 ratings! We're committed to making your experience even better. If you have any thoughts or suggestions about your stay, feel free to share. Our team values your input and is here to make sure you always get the best service. Looking forward to exceeding your expectations!
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!
par un voyageur
Publié le 9 mars 2024 sur Expedia
Food places are a short distance but never freeway entrance which makes it convenient
Commentaires de Gestion de l’hôtel
12 mars 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your 5-star review! We appreciate your positive feedback and are delighted to hear that our convenient location near local food places has enhanced your experience. We look forward to serving you again soon!
