Avis Vintage San Francisco Bay Area Home

Hello Nicole, I hope this message finds you well. First and foremost, I want to extend my deepest apologies for any stress or discomfort you experienced during your stay. Your safety and peace of mind are of utmost importance to us. I understand your concerns about the security of the property, and I want to assure you that we take this matter seriously. While the neighborhood has a long-standing record of safety, I acknowledge your unease regarding the window locks. We have taken immediate action to address this issue by reinforcing all the windows with additional security measures, including sturdy wooden dowels. Regarding the discrepancy in the property's vintage charm, I am truly sorry for your experience. Your feedback is invaluable, and we will review our listing to ensure it accurately reflects. I also want to apologize for any delay in responding to your emails regarding the check-out process. I have investigated the matter, and it appears there was missed notifications on our end. Going forward, we will make every effort to improve our communication processes to prevent such incidents from occurring in the future. Your comfort and satisfaction are our top priorities, and we genuinely appreciate your openness in sharing your experience. If there's anything more you'd like to discuss or if there are specific areas where we can make amends, please don't hesitate to let us know. We are committed to ensuring our guests have a positive and secure experience during their stay. Thank you for bringing these concerns to our attention, and I hope we can work towards regaining your trust in the future. Warm regards, Oaday

We agree, we have been saving for a full renovation but we’ve suffered a great deal this year and look to improve the experience. As for the claims for mold, we have brought in a specialist and they have identified that it is not black mold and it is water damage. We have plans to remove the damaged wood and replace it at the start of the year. We appreciate the feedback and apologies for your bad experience.