Note fondée sur 312 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No longer worth it
Publié le 22 févr. 2024 sur HotelsGot charged an extra $500 for our son to stay with us and got charged hundreds of dollars a day in other fees. We didn’t get a free breakfast either as we had a previous visit because we didn’t book direct. The resort is fabulous but prices are insane. Service was slow and they didn’t come to check us out or get our luggage making us late for our ride. For what you pay it was a real disappointment this time and we won’t be back. The food was average to poor. Arbo was the best out of the 3. That’s just our opinion on our second trip.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Las Ventanas Guest Relations Team, Gestion de l’hôtel
Dear Mr. and Mrs. Masinter, Thank you for sharing your detailed experience following your recent stay at Las Ventanas al Paraiso. Your insights are truly valuable, and we extend our heartfelt apologies for any inconveniences encountered during your last day with us. We've taken note of your concerns, and I want to assure you that we are diligently addressing each aspect to enhance our service. Here at Las Ventanas, we are dedicated to crafting seamless experiences for all our Guests, and it is truly disheartening to acknowledge that we fell short on this occasion. Regarding the charge for the additional guest, we want to ensure you that it aligns with our established pricing policy, and we strictly adhere to these conditions, however, we genuinely appreciate your insights as they guide us in our ongoing efforts to enhance our services and will certainly be taken into consideration when reviewing our policies. Should you reconsider and grant us the opportunity to welcome you back in the future, we are dedicated to ensuring a flawless stay that exceeds your expectations! We look forward to the chance of hosting you again here in our corner of paradise and creating beautiful new memories with and for you. Warm regards,
par un voyageur
Publié le 22 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Las Ventanas Guest Relations Team, Gestion de l’hôtel
Dear Frank,Thank you for taking the time to review our resort. We would love to learn more about your experience.
par un voyageur
Publié le 8 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Las Ventanas al Paraiso, A Rosewood Resort, Gestion de l’hôtel
Gracias por las cinco estrellas! Saludos desde Las Ventanas al Paraiso, A Rosewood Resort.
par un voyageur
Publié le 3 déc. 2023 sur Expedia
This resort is the most incredible place I’ve ever been to . It’s not cheap, but the staff, service and facility are amazing
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Las Ventanas Al Paraíso, A Rosewood Resort, Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that our resort left such a positive impression on you. Providing exceptional service and a memorable experience is our top priority. We appreciate your recognition of our staff and facilities. We hope to welcome you back soon for another incredible stay at Las Ventanas Al Paraíso, A Rosewood Resort.
par un voyageur
Publié le 30 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Las Ventanas al Paraiso, A Rosewood Resort, Gestion de l’hôtel
Dear Joseph,Thank you for taking the time to review our resort. Can you please provide more information about your experience? Thank you.
par un voyageur
Publié le 28 nov. 2023 sur Expedia
Beautiful property but expensive.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Las Ventanas al Paraiso, A Rosewood Resort, Gestion de l’hôtel
Dear Dana,Thank you sharing your experience with us. We hope to welcome you back in the near future.
par un voyageur
Publié le 13 nov. 2023 sur Expedia
The level of service was unparalleled to any other resort we’ve been to. Definitely a quieter resort and the perfect place to disconnect and be pampered by the amazing staff!
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Waldo Hernandez, Gestion de l’hôtel
We're thrilled to hear you enjoyed your stay at our resort! Your praise for our unparalleled service and tranquil atmosphere is greatly appreciated. We look forward to welcoming you back to Las Ventanas for another unforgettable experience.
par un voyageur
Publié le 9 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Waldo Hernandez, Gestion de l’hôtel
Dear Nina,Thank you for taking the time to rate your stay. We would appreciate to learn more about your experience. Your feedback is invaluable, and we hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 6 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 nov. 2023 par Las Ventanas al Paraiso, A Rosewood Resort, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We would appreciate the opportunity to learn more about your stay to address these issues more specifically.
par un voyageur
Publié le 3 nov. 2023 sur Expedia
Some sort of construction going on at the property almost the whole time. One of the main restaurants was closed our entire stay. Limited menu items elsewhere. Extremely expensive food and drinks. Big wood fences at property edge obstructing the view of the ocean. Water pressure in room wasn't good. Lots of resort options in Cabo, won't be back to this one.
Commentaires de Gestion de l’hôtel
9 nov. 2023 par Las Ventanas al Paraiso, A Rosewood Resort, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay with us. Your comments are invaluable to us as we continuously strive to enhance our guests' experiences. We genuinely value your feedback and hope you reconsider giving us another chance in the future.
