Note fondée sur 98 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Expedia
This is a very beautiful and peaceful place to stay. The staff are some of the friendliest I have ever encountered and it seemed genuine at all times. We especially liked Gustavo at Mako who made our dinner most memorable and our butler, Joshua, who was so kind and attentive. They are both very warm gentlemen.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Melisa Cornejo, Gestion de l’hôtel
Dear Michele,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise. We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Melisa Cornejo, Gestion de l’hôtel
Dear Geoffrey, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise. We hope to welcome you again soon. Sincerely, Quality ManagerSolaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 17 févr. 2024 sur Expedia
This property is so beautiful and luxurious! Being a designer I had walked this property when it opened and researched the architect. I was so excited when I could finally book my stay. All of the affluent details throughout at gorgeous. The warm stone walls, the perfectly planned out and maintained native landscape...down to the stunning infinity pools that makes you feel like you are floating in the ocean. We enjoyed the jacuzzi spas alone many mornings and evenings, which was also very relaxing. The food and service throughout was great. We loved that it was peaceful, quiet, and there were people around but we weren't surrounded by them. We had our own butler for the Oasis room- we texted with him if we needed anything. The room was gorgeous and luxurious and the double hammock on the balcony was so fun to have! I highly recommend- it was perfect for a quiet getaway!
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Melisa Cornejo, Gestion de l’hôtel
Dear Cassandra,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve the experience provided to our guests.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered.Your feedback helps me a lot to be able to continue to solve the areas of opportunity that arise.We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos
par un voyageur de Seattle
Publié le 31 janv. 2024 sur Expedia
Solaz is visually stunning - lush vegetation, sleek modern architecture, numerous pools and hot spas with incredible views of the ocean, plenty of lounge seating around the pools/spas with large umbrellas for shading, and very spacious rooms (ours had an outer courtyard, large sleeping/bathroom area, and a patio with an ocean view and plunge pool. Everything, both indoors and out, was immaculate! We absolutely loved being there. I do have two complaints: 1) After checking in, we were greeted by an employee who took us (and our keys) to a seating area to “explain the layout of the resort.” His real purpose was to sign us up for a personal tour of the complex (alarm bells!). Time share sales pitch anyone? After several refusals to participate on our part, he finally handed our keys over to someone who escorted us to our room. There is nothing like being held hostage after a long flight to be coerced into participating in a time share pitch! 2) As others have mentioned, the food and drinks at the various restaurants are very pricey. For example, we payed $104 for the buffet breakfast for 2 (not including the tip). Most mornings we opted for the buffet, which was very good. You can also order from a menu (also pricey). We agreed that the Japanese restaurant was the best for dinner - great food that was more reasonable priced. Despite these two complaints, Solaz is an amazing resort and, if we return to Cabo, will undoubtedly elect to stay there again.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Melisa Cornejo, Gestion de l’hôtel
Dear Dean Forrest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most you! Your feedback has been shared with all Solaz Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Our goal is and will always be to make your stay a beautiful memory in your mind and heart.We hope to welcome you again soon.Sincerely,Quality ManagerSolaz, a Luxury Collection Resort Los Cabos
par un voyageur
Publié le 14 déc. 2023 sur Expedia
This hotel is gorgeous. It's huge so you don't feel crowded and there's always a pool chair. My only complaint is the traffic noise from the street. Make sure to ask for a room close to the beach.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Kathryn, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! We are happy to know that we met your expectations during your recent visit to our property.I appreciate you taking the time to share your feedback.Sincerely
par un voyageur
Luxury desert garden resort at the beach
Publié le 13 déc. 2023 sur HotelsVery well run resort. Clean, friendly, and with beautiful facilities and landscaping. The beach is swimmable and perfect water temperature. All of the staff were very attentive and friendly and were always happy to help with issues large or small. Highly recommended.
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Melisa Cornejo, Gestion de l’hôtel
Dear Stephen, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely
par un voyageur de Woodside
Publié le 10 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
11 déc. 2023 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Parmilla, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely
par un voyageur
Publié le 20 oct. 2023 sur Expedia
Excelente!
Commentaires de Gestion de l’hôtel
23 oct. 2023 par Solaz a Luxury Collection Resort Los Cabos , Gestion de l’hôtel
Dear Liliana, Thank you for your recent stay at Solaz a Luxury Collection Resort Los Cabos. We were very pleased to learn how much you enjoyed your stay with us, and I would like to thank you for letting me know how impressed you were with the service you received from all Solaz Team your kind comments are greatly appreciated. Customer care is amongst our highest priorities, and it is always gratifying to receive such praise. I have brought your comments to the attention of those concerned.
par un voyageur
Publié le 20 sept. 2023 sur Expedia
Great hotel, but for the money, I think the value they offer seems expensive.
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Dear Pablo MiguelOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay at Solaz a Luxury Collection Resort Los Cabos.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most of you! Your feedback has been shared with Solaz team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely
par un voyageur de CDMX
Publié le 20 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2023 par Melisa Cornejo - Quality Manager, Gestion de l’hôtel
Estimado Sr. Jorge, Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Es a través de los comentarios que podemos mejorar la experiencia que ofrecemos.Por favor reciba mis más sinceras disculpas por no haber logrado cumplir con sus expectativas. Me gustaria poder obtener el detalle de los sucesos con el objetivo de tomar las medidas necesarias para su corrección. Espero que en su proxima visita a la cuidad, considere nuestro hotel para que podamos brindarle la experiencia que se merece como huésped.Atentamente,
