Ratings based on 492 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 10, 2024 on Hotels
Comment from Hotel Management
Jan. 13, 2024 by Westin Los Cabos, Hotel Management
Thank your for your rating!
by A traveller
Posted Dec. 2, 2023 on Expedia
Comment from Hotel Management
Dec. 27, 2023 by Westin Los Cabos, Hotel Management
Thank you for your rating.
by A traveller
Posted Oct. 4, 2023 on Expedia
Only downside is you cants safely swim the hotel beach..lack of restaurants or hotel bar did not exist
Comment from Hotel Management
Oct. 5, 2023 by Westin Los Cabos, Hotel Management
Were sorry you could not enjoy the beach but are thankful for your comments to better improve our property. We hope to have you visit again!
by A traveller
Posted Sep. 30, 2023 on Expedia
ouiet
Comment from Hotel Management
Oct. 13, 2023 by Westin Los Cabos, Hotel Management
We apologize for any inconveniences faced during your stay and hope you can comment on your experience. Best wishes and safe travels.
by A traveller
Posted Aug. 24, 2023 on Expedia
Title: Major Disappointments
My recent stay from 8/18 to 8/22 was far from the relaxing vacation I had hoped for. Despite booking a "ocean view" two-bedroom room, the experience was riddled with issues.
Upon arrival, our bags were mixed up, and my bag was left at the front while someone else's belongings were delivered to our room. The bellhop's response was shockingly dismissive.
Navigating the sprawling property was confusing due to lack of directions. The inconsistency in currency acceptance was puzzling, with the cantina not accepting pesos while Starbucks did.
Inside the room, maintenance problems like a broken ice maker, missing toiletries, fallen curtain rods, and more added to the frustration. Requests for an ocean view room were ignored, even though the hotel seemed far from full.
Privacy was breached when strangers charged items to my room, leading to disputes. Elevators frequently malfunctioned, and a non-working phone in one bedroom limited communication.
Billing was a mess. Another guest's card number appeared on my receipt, and I was wrongly charged for parking. Unexpected charges of over $100 per day in "resort fees" and taxes were not communicated clearly.
As a well-traveled individual, this was the worst service I've encountered. This experience doesn't inspire confidence, especially as an owner of a Hilton Grand Vacations timeshare.
Comment from Hotel Management
Aug. 25, 2023 by Westin Los Cabos, Hotel Management
Good day Ms. Geneva, we are very sorry to hear about your experience. Our guests opinions and comments are essential to bettering our services and we take every comment very seriously. We have sent your comments to our management team for further follow up. We hope to gain your trust again and change your perspective.
by A traveller
Posted Aug. 4, 2023 on Expedia
Comment from Hotel Management
Aug. 11, 2023 by Westin Los Cabos, Hotel Management
Thank you for your rating!
by A traveller
Cabo wabo crew!!
Posted Jul. 27, 2023 on HotelsWe had a great time. The kids and adults enjoyed the pool. Food and grocery market was expensive and not a lot of selection. Restaurant staff was very accommodating especially when we requested fresh meats and fish for barbecuing . It was prepared just how we wanted.
They only thing I was disappointed was the waiting area (lobby) considering it get very hot during the summer months. A ceiling fan would have been nice in the lobby. We were dreaded in sweat while waiting for our room and picked up our taxi.
Comment from Hotel Management
Jul. 27, 2023 by The Westin Los Cabos, Hotel Management
Good day Wilhelmina,Thank you very much for you wonderful comments about our property and have taken note of your concerns regarding the lobby area. We hope to have you back again.
by A traveller from Santa Ana
Posted Jul. 12, 2023 on Expedia
Super friendly staff. Loved their pools.
Comment from Hotel Management
Jul. 17, 2023 by Westin Los Cabos, Hotel Management
Thank you for your wonderful comments!
by A traveller
Posted Jul. 10, 2023 on Expedia
There to relax and chill and it was provided - staff was quick to respond and pre-emptive to provide what you might like! Very friendly and efficient staff! Room and crashing-waves view and sound - beautiful!
Comment from Hotel Management
Sep. 5, 2023 by Westin Los Cabos, Hotel Management
Thank you for your comments! We hope to have you visit again soon!
by A traveller
Posted Jun. 23, 2023 on Expedia
its was an excellent experience
Comment from Hotel Management
Jun. 26, 2023 by Westin Los Cabos, Hotel Management
Thank you for your wonderful comment, we hope to have you visit again!
