Avis Sapphire Beach Resort

Merci beaucoup de partager votre expérience à Sapphire Beach. Nous sommes heureux que vous ayez passé un bon moment avec nous! La satisfaction de nos clients est primordiale, donc vos commentaires sont grandement appréciés et seront certainement considérés comme notre objectif ultime de 100 pour cent de satisfaction des clients. Nous espérons néanmoins que cela vous aidera dans vos recherches.

Hi Janice, as we mentioned to you repeatedly, we apologize for the hiccups you encountered during your arrival to the country. Sadly, neither of those issues gives you a right to berate staff and the property and still expect a full refund for not wanting to stay for your entire reservation. The water taxi terminal did not accept your water taxi voucher for some reason, so you were reimbursed for your original purchase, and you did not have a double charge for this. Therefore, that issue was resolved. You opted to take a random taxi you found instead of waiting for the one scheduled for you. The state of a public taxi vehicle you selected on your own is not the resort's responsibility nor something you can expect us to remedy on your behalf. The door you repeatedly claimed was damaged was not, and staff showed you how to lock the door as well; there was security on site from 6PM - 6AM, with whom you also interacted. Upon arrival, you and your party were rude and overheard, claiming you would depart from the property the next day before you were even shown to your room. Whatever the reason was for your desire to depart, neither of the reasons mentioned in this review, as well as the claim that you were not given room service, despite your hefty restaurant tab for our BBQ night, that the televisions could not work, despite video evidence to the contrary and that staff were rude to you despite the fact you were the one witnessed slamming desks and sticking your phone in staff's faces to intimidate them; none of these are reasons for you to expect a full reimbursement during the island's busiest season. We thank you for choosing Sapphire Beach. However, we wish you had given the property more than 12 hours before departing and then claiming the property was at fault for your lack of due diligence.

Hi Clayton, thank you for taking the time to write about this interesting experience. It's so curious that you rated your experience so low yet chose to extend your stay by 3 nights in addition to your booking on Expedia. Normally, we find that guests who are uncomfortable with a destination ask to leave it, not extend it. We also would like to remind you that you booked a 3-star property at around 100 a night, so comparing our property to a luxury 4-star internationally franchised resort with nightly rates of 300 and above is hardly a proper comparison. Not to mention, have you seen their reviews? Yikes! We encourage you to do your research in the future when booking your stay to ensure the destination is to your liking and affordability. We find that many of our travellers enjoy the adventure of heading into town and enjoy the remoteness of our property as it allows them to escape the loudness and stresses of the town core while being able to come and relax in a secluded location that feels private. We have no record of your maintenance requests, but we will investigate the shower issue you mentioned. We shall also follow up with the bar establishment regarding the established hours. Lastly, as mentioned, we advise that guests do proper research on their destination before travelling to ensure they can afford the costs of amenities and the cost of items in the destination before claiming things are too expensive.

Hi Marlene, As stated in the review posted by your companion Janice below, we thank you for choosing Sapphire Beach this time. However, we wish you had given the property more than 12 hours before departing and then claimed the property was at fault for your lack of research into the destination. We wish you all the best in future travels!

Hi Lindsay, thank you so much for your review! We would love to welcome you back in the future! Contact us directly, and you'll receive a special returning guest discount :)

Thank you for choosing Sapphire Beach!

Thank you for choosing Sapphire Beach!

Rena, thank you so much for being such a wonderful guest! We look forward to welcoming you back in the future!

Thank you for choosing Sapphire Beach!

Thank you for choosing Sapphire Beach! We look forward to welcoming you back!