Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mars 2024 sur Expedia
Front desk staff were incredibly nice and helpful. We checked in early and they informed me the room wasn’t ready, but they did text me as soon as I could check in. The room was large, but it had a smoke smell. I purchased an air freshener and was fine after that. We stayed in the back building. It was quiet and comfortable. Would def stay again!
Commentaires de Gestion de l’hôtel
18 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you for your feedback! We're glad you found our front desk staff helpful and enjoyed your stay overall. We apologize for the smoke smell in your room and appreciate your understanding. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 17 mars 2024
I would not recommend this property..torn screen, dented light, rust on bathroom door, stained carpets, curtains do not shut and light comes through from parking directly even with window. Find another hotel.
Staff members were nice.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Rest assured, we're addressing these issues promptly to ensure a better experience for future guests. Thank you for recognizing our staff members' efforts. We hope that you will give us another chance to provide you with a better experience in the future.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Clean, comfortable space. No elevator and thin walls
Commentaires de Gestion de l’hôtel
18 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you for your feedback! We appreciate knowing you found our space clean and comfortable. We'll definitely look into addressing the concerns about the lack of an elevator and thin walls to enhance your experience further.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you!! We hope to see you back!
par un voyageur
Disappointing
Publié le 10 mars 2024 sur HotelsThe one bed was caved in the middle and was very uncomfortable. The pull out bed had dirty sheets and you could feel all the rails under the mattress. Really worn out beds. No one slept well. Shower water was luke warm. The staff was friendly.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
We're truly sorry to hear about your disappointing experience with the beds and the lukewarm shower water during your stay. Your comfort is our top priority, and it's disheartening to learn that we fell short in meeting your expectations. We appreciate your feedback and will address these issues promptly to ensure a better experience for future guests. However, we're glad to hear that you found our staff friendly, and we hope to have the opportunity to provide you with a much-improved stay in the future.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Room had real bad chemical smell. They said it was from cleaning the floor. It went away slowly but was very potent.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you for bringing this to our attention. We sincerely apologize for any discomfort caused by the chemical smell in your room. We will investigate this matter further to ensure that our cleaning procedures are not causing any inconvenience to our guests. Your feedback is valuable to us, and we strive to provide a comfortable and pleasant stay for all our guests.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Unfortunate and inconvenient
Publié le 3 mars 2024 sur HotelsI will start with the positive, staff were kind and it was a quiet atmosphere. However, we reserved a large room two weeks in advance to our stay and upon arrival we’re informed there were no rooms available of the size. They refunded $20 but the inconvenience was not compensated and cancelling at that point would have cost the entire amount of the room. Unfortunately, we also seen a cockroach in our room climbing down the wall. Thank goodness we had to be out of the room early in the morning but our bags will stay outside in the garage and be emptied one by one to prevent transfer!! I will not stay here again if in the area!
Commentaires de Gestion de l’hôtel
4 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
First and foremost, we sincerely apologize for the inconvenience you experienced regarding the room reservation. It's disheartening to hear that despite your advance reservation for a large room, we were unable to accommodate your request upon arrival. We understand the frustration this caused, and we regret that we weren't able to provide a suitable solution at the time. Please know that we have taken your feedback seriously and will be reviewing our reservation procedures to prevent such occurrences in the future. This falls far below the standards we strive to uphold, and we are actively addressing this issues that you have voiced. We do appreciate your feedback on our wonderful staff and atmosphere. We hope you would reconsider staying with us in the future, as we would appreciate the opportunity to regain your trust and provide you with the excellent experience that you deserve.Please feel free to reach out to us directly if you would like to discuss your experience further or if there is anything else we can assist you with.
par un voyageur
Publié le 1 mars 2024 sur Expedia
Very easy experience and the front desk was very helpful with all my questions
Commentaires de Gestion de l’hôtel
1 mars 2024 par Katie, Shift Manager, Gestion de l’hôtel
Thank you for your feedback! We are so glad that you enjoyed your stay and we hope to see you back again!
