Ratings based on 1,079 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Cheryl C., Hotel Management
Thank you for rating your experience as excellent! We are delighted you enjoyed your stay and we look forward to welcoming you back soon.
by A traveller
Posted Mar. 4, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Cheryl C., Hotel Management
Ivette, we regret to learn that your stay did not meet your expectations, and we apologize for any inconvenience you may have experienced. Your feedback is valuable to us, and we would appreciate more details about the specific issues you encountered so we can address them appropriately. Please feel free to share additional information, and we will do our best to improve the guest experience. Thank you for bringing this to our attention.
by A traveller
Posted Mar. 2, 2024 on Expedia
Avoid this rundown, dirty, noisy place. I initially booked for five nights but canceled after just two. There are far better hotel options in the area at comparable prices.
Comment from Hotel Management
Mar. 5, 2024 by Cheryl C., Hotel Management
Mohammad, we're sorry to hear that your experience fell short of expectations, and we sincerely apologize for any inconvenience. We take guest feedback seriously, and your comments about the condition and noise level are concerning. We are committed to providing a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to have an opportunity to regain your trust in the future.
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Cheryl C., Hotel Management
Jeanette, we are sorry we didn't provide you with the excellent experience you deserve. We would love the opportunity to regain your loyalty on a future visit. Thank you for providing a rating.
by A traveller
Posted Mar. 1, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by Cheryl C., Hotel Management
Marlon, we are so sorry to see that you weren't pleased with your stay. We hope you will let us know the details of your experience so we can improve our guests' experience. We look forward to providing you with a much improved stay the next time you have lodging needs in our area.
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by Cheryl C., Hotel Management
Roberta, we are so sorry to see you were disappointed with your stay. We hope to have the opportunity to welcome you back and provide a much improved experience.
by A traveller
Posted Feb. 26, 2024
when we arrived, I noticed there were only two towels and one bar of soap in the bathroom. The shower was out of body soap. I mentioned it to the receptionist. She said she would have more towels sent up, which never happened. The following day we spent the whole day at Disneyland. When we got back the room hadn't been clean. This was about the worst stay I can ever remember that I've had in my 70 Plus years.
Comment from Hotel Management
Feb. 27, 2024 by Cheryl C., Hotel Management
We sincerely apologize for the inconveniences you experienced during your stay. It is disheartening to hear about the issues with the towels and soap. This falls significantly below our usual standards, and we deeply regret any frustration caused. Your feedback is valuable, and we are actively addressing these issues to ensure improvements. Please know that your experience is not reflective of the service we aim to provide, and we hope to have the opportunity to make it right on your future visits.
by A traveller
Great for the amount paid!
Posted Feb. 25, 2024 on HotelsEverything was really great, except the room smelled a little musty. I believe the carpets really need to be replaced. It’s an older hotel, just didn’t smell fresh and clean.
The hot breakfast is excellent and such a deal!
Comment from Hotel Management
Feb. 27, 2024 by Cheryl C., Hotel Management
Hi Tammy! Thank you for sharing your feedback with us. We appreciate your positive comments about our hot breakfast. However, we apologize for the musty smell in your room. Your observation about the carpets is noted, and we will address this to enhance the overall guest experience. We value your input, and we hope to welcome you back in the future with an improved stay.
by A traveller
Posted Feb. 25, 2024 on Expedia
It’s an old property. Needs major updates of the entire property
Comment from Hotel Management
Feb. 27, 2024 by Cheryl C., Hotel Management
Thank you for your rating and feedback! We hope are in the process of making numerous improvements at the property level and we hope to welcome you back as these positive changes are made.
by A traveller
Posted Feb. 23, 2024 on Expedia
Was really pretty and worth the money! Just hope they fix their gate problems soon
Comment from Hotel Management
Feb. 27, 2024 by Cheryl C., Hotel Management
Thank you, Natalie!
