Ratings based on 923 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest service, Hotel Management
Dear EustoliaWe are very grateful for the time you have dedicated to rating your stay at Barceló Huatulco, the entire team works tirelessly so that our guests have the best vacation. We hope to have the pleasure of serving you again very soon.
by A traveller from Port Moody
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Guest service, Hotel Management
We are very grateful for the time you have dedicated to rating your stay at Barceló Huatulco, the entire team works tirelessly so that our guests have the best vacation. We hope to have the pleasure of serving you again very soon.
by A traveller
Posted Mar. 16, 2024 on Expedia
Very nice
Comment from Hotel Management
Mar. 18, 2024 by Guest Service, Hotel Management
Dear Michelle.We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. Our goal is always to achieve maximum customer satisfaction, and we are delighted to hear that your holiday was enjoyable. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.Best Regards,Guest service.
by A traveller
Posted Mar. 15, 2024 on Expedia
Great service
Comment from Hotel Management
Mar. 15, 2024 by Guest service, Hotel Management
Dear EdithWe always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Huatulco hotel.I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered.Once more we thank you for sharing your experience with us and look forward to serving you again soon.
by A traveller
Posted Mar. 15, 2024 on Expedia
Location
Comment from Hotel Management
Mar. 15, 2024 by Guest service, Hotel Management
Dear HectorWe are very grateful for the time you have dedicated to rating your stay at Barceló Huatulco.Thank you for rating us, the entire team works tirelessly so that our guests have the best vacation. We hope to have the pleasure of serving you again very soon.Kind regards,
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 15, 2024 by Guest service, Hotel Management
Dear William We are very grateful for the time you have dedicated to rating your stay at Barceló Huatulco, the entire team works tirelessly so that our guests have the best vacation. We hope to have the pleasure of serving you again very soon.Kind regards,
by A traveller
Posted Mar. 12, 2024 on Expedia
The property is clean and the wait staff were excellent. This was our 3 trip to the area and the second time to this resort. Instead of getting a VIP expedia room upgrade we had a room down grade. They also allow people to reserve the pool loungers so be ready to be up at 5am to get a spot by the pool. Some of the immenities such as the mini golf have really gone down hill.
Comment from Hotel Management
Mar. 13, 2024 by Guest service, Hotel Management
Dear BenjaminWe first would like to thank you for choosing our Barceló Huatulco for your vacation, and for letting us know your concerns relating to your time in our hotel as it allows us to look at areas which may have for improvement.Thank you for mentioning the cleanliness of our facilities and the attention received from our helpful and kind staff.We lament your deception regarding the room assigned and we would like to say that, the assignment depends on the room category booked by the guest. On the other hand, reserving lounge chairs is not allowed, but some guests incurred in this practice. We have been working on this problem and when our team identified that there is a lounge chair that is not being used, they offered it to someone else. However, we recognized that we have to make some improvements.Once again, thank you for staying with us for this visit to Huatulco, we hope to have the opportunity to attend you one more time soon.Sincerely,
by A traveller
Posted Mar. 6, 2024 on Expedia
The property is not modern but it is well kept. It is not a huge resort but perfect for relaxing. We booked 3 nights and we were able to make reservations for dinner at the Mexican and Italian restaurant and food was delicious. The buffet restaurants are decent. We went downtown and the taxi services we requested from the lobby and there were always taxis available.
Comment from Hotel Management
Mar. 6, 2024 by Guest service, Hotel Management
Dear Gloria Adela Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and comments.We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.We also greatly appreciate your comments on the quality and variety of our buffets and specialty restaurants because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best regards.
by A traveller
Posted Feb. 28, 2024 on Expedia
Our family really enjoyed this property. Lots to do for the whole family. Decent rooms, nice pool area and beautiful beach area. Staff was good. The food was decent as well as far as buffet goes, drinks were decent. We did upgrade to premium from reading online reviews and seemed to be worth it. Would definitely recommend and would stay here again.
Comment from Hotel Management
Feb. 29, 2024 by Guest service, Hotel Management
Dear ShannonThank you very much for sharing this great review of your recent stay at Barceló Huatulco. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Also, we are glad to know that you enjoyed our food and beverage service, our chefs and bartenders do their best to offer a gastronomic experience to every guest and they return home with wonderful memories about their vacation.Once again, thank you for your review and your recommendation, this is our best reward. We will pleased to attend you again in the near future.Sincerely.
by A traveller
Posted Feb. 19, 2024 on Expedia
Very kind and respectful personnel.
Comment from Hotel Management
Feb. 20, 2024 by Guest Service, Hotel Management
Dear Ruth.Thank you very much for sharing this great review of your recent stay at Barceló Huatulco are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotel’s main strength we will congratulate them all on your behalf for their contribution to your wellbeing while staying with us.One more time, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards,Guest service.
