Note fondée sur 913 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2024
Such an amazing, beautiful place. I always feel comfortable when i stay here.
Commentaires de Gestion de l’hôtel
24 avr. 2024 par General Manager, Gestion de l’hôtel
Thank you, Terra, for your positive feedback! We're thrilled that you found the Flamingo Resort to be an amazing and beautiful place to stay. Creating a comfortable and welcoming environment for our guests is important to us, and we're delighted that we could provide that for you. We look forward to welcoming you back for another amazing stay in the future!
par un voyageur
Publié le 18 mars 2024 sur Expedia
They did not provide daily housekeeping so garbage builds up in your room. The extra $135 fee for the hotel is unnecessary for those not using the facilities. Small rooms.
Commentaires de Gestion de l’hôtel
28 mars 2024 par General Manager, Gestion de l’hôtel
Thank you, Perry, for your feedback. We understand the importance of daily housekeeping services and will review our policies to ensure they meet our guests' expectations. Your feedback regarding room size and pricing will be taken into consideration for future improvements. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 mars 2024 par General Manager, Gestion de l’hôtel
We're grateful for your positive rating and feedback, Kelly! It's fantastic to hear that you had a satisfying experience during your stay at The Flamingo Resort. Your feedback is invaluable to us as we continue to strive for excellence in providing exceptional service and accommodations. We look forward to welcoming you back for another memorable stay in the future!
par un voyageur
Publié le 16 mars 2024 sur Expedia
The property was fine, but the the front desk does not answer the phone - we had a few questions prior to check in on 3/14/24 and called several times with no one answering. Once checked in, we called the front desk to get some extra blankets and no one answered the phone from both the in-room phone and and outside line.
Commentaires de Gestion de l’hôtel
22 mars 2024 par General Manager, Gestion de l’hôtel
Stanley, We appreciate you taking the time to share your experience at The Flamingo Resort. While we're glad to hear that you found the property satisfactory, we're disappointed to learn about the challenges you encountered with our front desk phone service. Providing prompt and attentive assistance is a priority for us, and we apologize for any inconvenience caused by the unavailability of our staff to address your questions and requests. Rest assured, we will investigate this matter further and take steps to ensure that our front desk is readily accessible to assist guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
par un voyageur
Publié le 16 mars 2024 sur Expedia
It was a little confusing where to check in. And, it was like a maze trying to find the entry to our room.
Commentaires de Gestion de l’hôtel
21 mars 2024 par Front Office Supervisor, Gestion de l’hôtel
Hello Donna, thank you for your review. In recent years the entrance location to the lobby has changed. We do try to provide appropriate signage as well as thorough maps to help guests find their way!
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 avr. 2024 par General Manager, Gestion de l’hôtel
Thank you, Jon, for your feedback. We're pleased to hear that you had a great experience during your stay. Your satisfaction is our priority, and we're glad we could provide you with a memorable visit.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par Shane Pelton, Front Office Manager , Gestion de l’hôtel
Thank you for your review. If you have any details about your stay, please share them. We look forward to welcoming you back soon!
par un voyageur
Publié le 28 févr. 2024 sur Expedia
I usually stay here every time I come to Santa Rosa. The first night I went to the outdoor hot tub around 8pm. There were no clean towels, at least 8 dirty towels strewn all over the place, and the water level of the hot tub was so low that the jets didn’t work and the water was too low to reach the filter. I had to go to the front desk freezing and sopping wet to ask for towels and to let the front desk know the condition of the hot tub. He didn’t seem interested and offered me a towel. Then, I did not sleep because the guests room next to me would exit and enter their room, slamming the door, on the hour, until 5am to smoke cigarettes, right outside the door. which made my room stink like an ashtray. The resort was good about switching my room the next morning, and offering me a refund for the resort fee that night, but I didn’t get it yet since I booked through a third party, expedia.
The next day I went to the hot tub inside the Mendocino sports club which is a part of the resort. There were huge skin chunks in the hot tub.
Also, I booked an ADA accessible room to accommodate to my disability. There were zero electrical outlets near the bed in either room, so if I had a cpap machine, that would have been difficult. But it required me to get in and out of bed several times to check and answer my cell phone, which was challenging, totally defeated the whole purpose of booking an ADA accessible room. Couldn’t use my pad.
For the amount of money, I am so disappointed.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Shane Pelton, Guest Services Manager , Gestion de l’hôtel
Thank you for the feedback about your stay. I will be forwarding the review to our leadership team. I hope we can see you again soon.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Poor noise wall insulation therefore noice inside the rooms from outside. Reception area often has only one person assisting clients so people have to wait in line for long periods. Checkout time is too early otherwise you have to pay a penalty and even when you do you still get locked out of your room and have to spend time at the reception having to reprogram your card key.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Shane Pelton, Guest Services Manager , Gestion de l’hôtel
Thank you for your feedback, we offer complimentary late checkout up to noon and only charge after that. We look forward to welcoming you back soon.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
We love the Flamingo resort. The pool is awesome, the rooms are nice and comfortable. Staff could be a little nicer. The check in person seemed grumpy.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Shane Pelton, Front Office Manager , Gestion de l’hôtel
Thank you for the feedback about your stay with us. We will follow up with the agent, thank you for letting us know.
