Ratings based on 944 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Hotels
La ubicación es muy buena , el sector lindo, la habitación amplia pero falta el servicio al cliente en la habitación y en el counter también
Comment from Hotel Management
Feb. 26, 2024 by Janaína Pacheco, Hotel Management
Hola Kathy,Gracias por su calificación y revisión.Sus comentarios son muy importantes para nuestro proceso de mejora continua.Esperamos que puedas volver pronto.Siempre BIENVENIDOS a Nações Unidas Affiliated by Meliá.
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Feb. 10, 2024 by Janaína Pacheco, Hotel Management
Olá Leonardo,Obrigada por sua nota e avaliação.Esperamos que possa retornar em breve.Seja sempre BEM VINDO ao Nações Unidas Affiliated by Meliá.
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 19, 2023 by Janaína Pacheco, Hotel Management
Olá Juliano, Obrigada por sua nota.Esperamos que possa retornar em breve.Equipe Nações Unidas Affiliated by Meliá
by A traveller
Posted Nov. 8, 2023 on Expedia
The hotel general condition is ok but is outdated and rooms need more maintenance or a facelift. Internet service was terrible and inestable to the point that it was difficult do video meetings.
No AC adapter available and the most annoying thing was when I requested an iron , they didn't have available staff to have it delivered in my room.
The staff was very friendly and they tried their best within their possibilities. Room service was good and food in general was ok but not outstanding in comparison to other high profile hotels. I've been a loyal Melia client and although this one resolved my stay, I'll not book it again.
Comment from Hotel Management
Nov. 22, 2023 by Janaína Pacheco, Hotel Management
Dear Steve, Thank you so much for taking the time to let us know your opinion.Hope you can come back soon.Be always WELCOME to Nações Unidas Affiliated by MeliáRegardsJanaína Pacheco
by A traveller
Posted Sep. 28, 2023 on Expedia
Great location. Well served breakfast. Bathroom is a little tight, but acceptable.
Comment from Hotel Management
Oct. 3, 2023 by Flávia Nishio, Hotel Management
Dear Lucio,Dear Ana,Thank you so much for taking the time to let us know your opinion.Hope you can come back soon.Be always WELCOME to Nações Unidas Affiliated by MeliáRegards
by A traveller from SOUTH MIAMI
Posted Jul. 21, 2023 on Expedia
Staff need to make an effort with languages
Also AC need to be less noisy
Comment from Hotel Management
Jul. 22, 2023 by Flávia Nishio, Hotel Management
Dear Silvia,Thank you so much for taking the time to let us know your opinion.Hope you can come back soon.Be always WELCOME to Nações Unidas Affiliated by MeliáRegards
by A traveller
Posted Jun. 24, 2023 on Expedia
Loved the rooftop pool.
Comment from Hotel Management
Jun. 28, 2023 by Rodrigo Ferreira, Hotel Management
Dear Mrs. Keila, I hope you are well!Thank you for choosing São Paulo Nações Unidas Affiliated by Meliá for your stay in São Paulo!Thank you for taking the time to rate us!All evaluations are welcome, so that we can always evaluate every day the possibility of offering even more incredible experiences to our guests. We are happy to know that our pool exceeded your expectations, we hope to welcome you next summer so that you can enjoy the comfort and our facilities such as the pool.Always WELCOME to Nações Unidas Affiliated by Meliá.Sincerely,
by A traveller from Eagle Mountain
Posted Jan. 26, 2023 on Expedia
I was very disappointed by not being made aware of the pool and bar were closed. The gym equipment needed maintenance and did not work properly. The worst part was that I was there for work and the Internet caused me a lot of problems, it never worked properly.
And these were all the reasons why I chose this hotel so we had to leave before to another facility to be able to work. Very sad.
Breakfast was ok. The location was great and the staff was very polite.
Comment from Hotel Management
Jan. 30, 2023 by Rodrigo Ferreira, Hotel Management
Shirlei how are you?At firstly thank you for choosing our hotel for your stay in São Paulo.Than I really like to offer my sincere apologies about all this facts have you mentioned in your evaluation.All evaluations is very important to us. For keeping the standards and offer to our customers a great experience.I can assure you that every appointment was shared with all the departments for looking for solutions and than can offer great service and support to our guests.I hope that you come back soon!In case anything I'm at your disposal.Kindly
by A traveller
Posted Oct. 2, 2022 on Expedia
by A traveller
Posted Sep. 1, 2022 on Expedia
