Note fondée sur 365 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,0 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 janv. 2020 sur Expedia
Tout était parfait, confort, service, localisation, nous recommandons fortement
Commentaires de Gestion de l’hôtel
15 janv. 2020 par yshtrak, Gestion de l’hôtel
Dear Guest, thank you for feedback! It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Sincerely Yana Shtrak
par un voyageur
Parfait
Publié le 31 août 2019 sur HotelsHotel très moderne, décoré avec gouts. Les lits sont grand et la salle de bain est très propre. Employés aux petits soins avec nous, ils est possible d'avoir des chaises et parasol pour aller à la plage. La piscine est très belle, parfait pour se reposer. Quartier très calme mais seulement 10min des quartiers animés.
Commentaires de Gestion de l’hôtel
31 août 2019 par The Modern , Gestion de l’hôtel
Thank you so much for your feedback I will pass this feedback to the respective Department Managers
par un voyageur
Publié le 12 mars 2024
The king bed was not comfortable at all. Too low to the floor, and too firm. No blanket was provided until I requested one the next day. I had to ask for more towels twice. Also, the hummus type appetizer at the pool bar was not good w the green tasteless hummus.
Commentaires de Gestion de l’hôtel
14 mars 2024 par General Manager, Gestion de l’hôtel
Dear David, We appreciate your high rating and hope that you had an overall satisfactory stay with us. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. Furthermore, we have also noted your comments regarding the lack of attentiveness from our associates and appetizers. We will address this with appropriate teams to improve our guest experience. Thank you for taking the time to tell us about your stay. We hope to welcome you back soon.Warm Wishes,Chelsea Kolenda,General Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Very close to Ringling College of Art & Design.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Robert, Thank you for choosing The Sarasota Modern, a Tribute Portfolio Hotel, and for the kind review. Being so close to the college is a wonderful asset, and we are glad this enhanced your visit. Thank you again, and we hope you will choose us the next time you visit the area.Warm Wishes,Chelsea Kolenda,General Manager
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Great, charming hotel. The staff was very friendly and helpful. The room very nice. All around it is really nice. The only thing was they charged me more on my credit card than was on my bill and what had been quoted on Expedia. I called and the agent from Expedia said she spoked to the hotel and Britney told her it would be solved in 3-5 days. I’m not sure why this happened and why it takes so long to be solved. We went to another hotel in Ft. Myers the night before, booked through Expedia as well, and had no issues. Perhaps this is a flaw with The Modern. I’m yet to find out if it clears up. My advice, check the charges carefully. It’s a downer considering it’s a very good place.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Ada, We are glad you enjoyed your stay and that you liked our beautiful property and courteous associates. However, we regret the inconvenience you experienced due to the billing-related concern. We appreciate your patience and will convey your thoughts. It was a pleasure hosting your visit, and we hope to see you again soon.Warm Wishes,Chelsea Kolenda,General Manager
par un voyageur
Publié le 5 févr. 2024 sur Expedia
This was probably the worst experience I've had at a hotel in quite a while. I'm kinda shocked its a 4 star. I booked a room through Expedia for TD (prefered partner) and when I checked in, the room has a view of the HVAC system on the roof!!!. I asked the staff about a room change, and was told someone would call me. After almost a whole day, no one had called so I went back down. A very rude woman at the front desk told me that was the room and I would have to upgrade for a change! I told her that their website does not say it looks over the HVAC system, but she was not interested. Incredibly rude staff, I'd stay away from this one. The service levels are brutal for a 4 star.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par General Manager , Gestion de l’hôtel
Dear Adrian, Thank you for sharing your constructive feedback. We acknowledge the importance of creating a pleasant room environment and regret any inconvenience caused by the placement of the heating unit in your assigned room. Additionally, we apologize for the lack of assistance from our team in addressing your concerns about a potential room change, as well as any unpleasant interaction you may have had with one of our associates. This falls short of the service standards we aim to uphold, and we are committed to addressing this issue with our team to prevent similar incidents in the future. Your feedback is invaluable to us as it helps us identify areas for improvement, and we assure you that your comments will be used constructively to enhance the overall guest experience. We hope you will consider giving us another opportunity to show you our commitment to the exceptional hospitality we are known for.Warm Wishes, Chelsea Kolenda General Manager
par un voyageur
Simpatia
Publié le 3 févr. 2024 sur HotelsMinha segunda estadia no Hotel. Limpo, confortável, gosto dele. Breakfast muito difícil, atendimento horrível.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Mr. Amador, Thank you for choosing to stay with us at The Sarasota Modern, a Tribute Portfolio Hotel. We are glad to know you overall had a pleasant stay and that our clean accommodations enhanced your time with us. That said, we apologize for the frustration you faced during our breakfast, which can get busy during peak times. Although we try to provide attentive service to all our guests, we are disappointed if we were unable to do so on your visit. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Warm Wishes,Chelsea KolendaGeneral Manager
par un voyageur
Publié le 29 janv. 2024 sur Expedia
This hotel definitely needs some work on daily cleaning. Bathroom floor and shower walls were not clean. Dirty sock from previous guest under the bed. Extremely noisy vacuum in the hallway was obviously clogged and doing nothing but stirring up dust. Limited furniture (mini fridge just sitting there-not in cabinet) no room in bathroom to set anything. Etc.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par General Manager, Gestion de l’hôtel
Dear John, Thank you for staying with us and for your evaluation. Please accept our sincere apology for any oversights in your room. Guest comfort and satisfaction are our top priority; therefore, we genuinely regret not meeting these expectations. This will be addressed, and we are grateful for your patience. We look forward to another opportunity to prove our commitment to service excellence.Warm Wishes,Chelsea KolendaGeneral Manager
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Nice hotel
Commentaires de Gestion de l’hôtel
31 janv. 2024 par GENERAL MANAGER, Gestion de l’hôtel
Dear Daniel, Thank you for choosing The Sarasota Modern, a Tribute Portfolio Hotel, and for your fantastic review. As an architectural fixture of the Rosemary District, our boutique hotel is a place where design and culture come together. We want to ensure that our guests are elevated by new and authentic experiences, and we appreciate you acknowledging our efforts! We look forward to seeing you again soon.Warm Wishes,Chelsea Kolenda,General Manager
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 janv. 2024 par General Manager, Gestion de l’hôtel
Dear Arleen, We are genuinely sorry for not delivering the exceptional stay you deserve. We continually strive to give each guest an enriching and memorable visit, so we are disappointed this was not your experience. We would welcome another opportunity to regain your trust and hope you will give us another chance in the future.Warm Wishes,Chelsea Kolenda,General Manager
