Ratings based on 1,013 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 23, 2024
Excellent staff and property was very clean.
Comment from Hotel Management
Apr. 25, 2024 by Online Reputation Manager , Hotel Management
Dear Steven,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu GuanacasteOnline Reputation Manager
by A traveller
Posted Mar. 23, 2024
I think they should have a better quality food so people can enjoy that’s what I think
Comment from Hotel Management
Mar. 26, 2024 by Online Reputation Manager, Hotel Management
Dear Edgar,Thank you for your words,We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.We hope you have enjoyed the rest of the services we offer.On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering, 100% satisfactory.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Posted Feb. 26, 2024 on Expedia
It was a pretty nice place. It huge, so a lot of walking to get to beach. Beach is nice. You can get up close to the monkeys if you travel down the beach a ways. Only complaints are they didn’t fill the room bar or refrigerator, toilet would only flush sporadically, very firm bed and noise fro area construction .
Comment from Hotel Management
Feb. 28, 2024 by Online Reputation Manager, Hotel Management
Dear Shain M,We are very pleased to know that you enjoyed our hotel so much, and we are also happy to know that we lived up to your expectations in the aspects that you value us.We hope that soon you will choose us again to spend a few days with us and, thus, live a new unforgettable experience.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
Restaurante Ocotal, debería de tener más opciones de comida
Comment from Hotel Management
Feb. 27, 2024 by Online Reputation Manager, Hotel Management
Apreciado Juan CarlosGracias por su comentario, el cual ha sido muy grato de leer para nosotros ya que, observamos que disfrutó de nuestra compañía y, entendemos así, que cumplimos sus expectativas.Puede confiar en que registramos sus observaciones y las gestionaremos con los departamentos apropiados.Sepa que le esperamos, la próxima vez en cualquiera de nuestras instalaciones para ofrecerle nuevamente una maravillosa estancia entre nosotros.Deseamos que vuelva pronto a visitarnos.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Posted Feb. 25, 2024 on Expedia
Loved the friendly staff!
Comment from Hotel Management
Feb. 28, 2024 by Online Reputation Manager, Hotel Management
Dear Eric,We are glad to know that we have been part of your pleasant experience in our facilities.We appreciate your kindness in giving us such a positive review.We look forward to welcoming you once again.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
by A traveller
Posted Feb. 25, 2024 on Expedia
by A traveller
Posted Feb. 25, 2024 on Expedia
Stayed with two children. Beautiful property and resort grounds. Great pool although gets a little gross towards afternoon, especially upper pools (because it’s near big swim up bar). Staff work really hard to provide a 5 star service. The food was better than expected. Rooms were average. While dated and tired, They are kept clean - housekeeping does a good job. Overall resort exceeded expectations.
Comment from Hotel Management
Feb. 27, 2024 by Online Reputation Manager, Hotel Management
Dear Jordan,We appreciate your kind words about our hotel and the time you have spent writing them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager
by A traveller
Posted Feb. 23, 2024 on Expedia
