Ratings based on 12 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
5.0 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
No WiFi and no follow up by owner or Vacasa
Posted Apr. 21, 2024 on HomeAwayNo WiFi and little help
Comment from Hotel Management
Apr. 21, 2024 by VrboOwner, Hotel Management
Thank you so much for taking the time to share your feedback following your stay, Blaine. We apologize for the inconvenience you encountered with the WiFi. We appreciate you notifying us promptly of this issue so that we can take the appropriate steps toward a resolution. Our local operations manager confirmed that they were able to assist you and fixed the issue with WiFi. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
by A traveller
Little details mean a lot
Posted Apr. 16, 2024 on HomeAwayThe rental does have the perfect location, it’s about a 15 minute walk to downtown which was great for us. We were looking for somewhere to chill and freshen up every day. But we were shocked to find that the towels had stains, there were no sheets, blankets, and/or pillows left for the pull out couch, the coffee table wasn’t even fully put together (we thought this could be a hazard to children), and the stair railing actually came apart with the lightest pull.
Vacasa was responsive when we requested sheets. They asked if it was ok to have someone leave them in the rental if we weren’t there. We said that was fine. It was frustrating to then spend part of our day corresponding with someone who told us they had to be let into the rental, regardless of us being told that wouldn’t be necessary.
Overall, we were happy with the basics of a place to stay, but the multiple small things made it frustrating at times. Not sure I’d recommend to someone.
by A traveller
Cozy unit in a great location
Posted Nov. 23, 2023 on HomeAwayWe appreciated the location of this unit - most of the historic district was withing 20 minutes walking distance. The kitchen was equipped adequately. Beds were very comfortable and there were lots of towels. Our challenge was the WIFI. We spent a lot of effort communicating with property manager trying to get it working - in the end had less than 24 hours online in our week's stay, and not at the time we needed it most! Issues lay with the owner.
Comment from Hotel Management
Nov. 23, 2023 by VrboOwner, Hotel Management
It is always our goal for our guests to be able to use everything the home has to offer. We take guest feedback seriously and have forwarded this information to the local staff so they can address your concerns and hope for another opportunity to host you for a truly exceptional experience.
by A traveller
25th Anniversary trip to Savannah
Posted Oct. 22, 2023 on HomeAwayWe had a lovely trip to Savannah. The home was very cute and located in a great area for walking downtown to shop and get to different restaurants. It was also well furnished and had most everything we needed. We did have an issue with checking in because we weren’t given the correct code, so we had to wait about 20 minutes which was a bit of a hassle. There was also an issue with the wifi, but other than that it was a great stay and we enjoyed Savannah and the home very much.
Comment from Hotel Management
Oct. 22, 2023 by VrboOwner, Hotel Management
Thank you for taking the time to share your experience, Jerilee. We regret to hear that we were unable to provide you with a pleasant stay. We appreciate you bringing this concern to our attention and allowing us to review and address it accordingly. We will be sure to forward your concern to our local operations manager, who will work with our homeowner to make the necessary improvements to the home. We hope you will allow us to host you again.
by A traveller
Nice place
Posted Apr. 27, 2023 on HomeAwayNice place , close to downtown, would stay there again!
by A traveller
Not as advertised
Posted Mar. 14, 2023 on HomeAwayThe actual layout of the unit is fine, and what we expected based on the description (small and basic) and the location is great. The tagline in the description stated WiFi and on-site washer/ dryer - the unit had neither that worked. Reading reviews that came after i booked, i see that both issues were raised with Vacasa and the owner at least 2 months prior to our arrival, but when we contacted them, they denied that Wifi was advertised and said that the unit was due for a washer/ dryer upgrade but had no timeline. Since there was no internet, there was no way to watch TV either. We ended up buying a hotspot and paid for data, but because of the location of the unit, cell signals were weak, so it was not very effective. We were finally told that the cable provider would come to install internet, but they didn't come the first time and didn't accomplish anything the second time. They asked us to be at the unit for both of those visits as well as for a washer and dryer delivery. The washer and dryer didn't fit, so we ended up with no onsite laundry for our visit. We spent the better part of 4 days waiting for people to come to the unit for repairs or shopping for alternatives for internet service and visiting a laundromat We got so frustrated, we left 3 days earlier than we were scheduled to. We really enjoy Savannah and did during this visit, the distraction of our rental made it a little less enjoyable than we would have liked.
Comment from Hotel Management
Jun. 20, 2023 by VrboOwner, Hotel Management
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
by A traveller
Close to everything nice neighborhood
Posted Sep. 23, 2021 on HotelsThe property was clean and in good condition. It was perfect and very centrally located to everything we wanted to see and do. Neighborhood was quiet. Was some cosmetic damage in the bathroom but nothing you wouldn't encounter with a heavily used property. I would definitely stay here again and would use any property managed by this company as well
by A traveller
Very dirty upon arrival
Posted Sep. 4, 2021 on HomeAwayThe home was very dirty, bedding couldn't be slept on. Washer and dryer did not work. The floors made your feet nasty. Outside lighting in pathway didn't work. We both turned our ankles. Roaches crawling on microwave. Ceiling fans didn't work. The pillows and mattresses were disgusting. They did send housekeeping over the first night with new linens at 10 pm. Then recleaned entire home the next day. Sent maintenance, but the tech to repair washer and dryer never showed. I was so disappointed and my daughter wanted to go home the first night.
by A traveller from New York, NY, USA
Good place.
Posted Aug. 23, 2021 on HomeAwayDefinitely a solid place. Overall we were happy with our stay.
by A traveller
Posted Jul. 23, 2021 on Expedia
Location was stellar
