Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Cle Elum
Publié le 2 mars 2024 sur Expedia
Fabulous staff.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Christine, we are absolutely flatter by your comment...thank you and know that it will be shared with the team.
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Robert, thank you for your business and time to share your experience. We look forward to your return.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Bed was a bit uncomfortable pretty hard. Television apps didn't work.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Tiffany, technology that works easily and a comfy bed are very important, and I am sorry to have let you down. That said, the balance of your stay was enjoyable by virtue of your high marks. Thank you for sharing your experience and choosing to stay with us...I hope you will return.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Staff was very friendly
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Jeanette, thank you for your very kind words and for choosing our hotel for your travel needs.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
It was great
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Becky, thank you for your compliments, it does not get better than, "It was great". So pleased we were able to exceed your expectations.
par un voyageur
overcharge
Publié le 20 févr. 2024 sur HotelsBooked with breakfast included package but was charged again for breakfast. When I called the hotel the first time, I was put on hold for 10 mins then asked my phone number to call back, but no one called back. I called the second time in two days, once again I was put on hold for 10 mins and asked my phone number again and told me they will investigate and call me back. No result yet.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Bing, thank you for staying with us and I am tremendously sorry we wasted your time for follow up regarding this billing matter, which was clearly our error. Getting it right, the first time is the only option, and we did not meet this expectation. My Front Office Manager has used your experience as a training opportunity for our team and she also told me that your refund has been executed. Again, I apologize for taking up your valuable time to seek a remedy to this unfortunate situation.
par un voyageur
Expectations Exceeded
Publié le 19 févr. 2024 sur HotelsVery friendly front desk staff. Nice and quiet room made for a restful couple of nights. I'd happily stay here again.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Linda, thank you for taking time to share your experience while with us...so pleased we had just what you were looking for...do come see us again when the time is right.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Anannya, thank you for staying with us and for your positive feedback on your experience while with us.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Everything but a $20 Charge for the Breakfast all other hotels dont charge this ridiculous charge
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Marco, thank you for your compliment and your candid feedback on our full breakfast options. All Courtyards offer breakfast for fee, yet we have packages which include breakfast that you may consider in the future. Thank you for staying with us.
par un voyageur
Not ideal for Sea-Tac late / early flight stays
Publié le 17 févr. 2024 sur HotelsWe chose this hotel when we were forced to stay overnight in Seattle due to bad weather at our flight destination. It was chosen when it displayed first under sorting as a recommended hotel, and it offers an airport transfer. But when we tried getting their shuttle, we discovered it didn't run as late as we had arrived or as early as we'd need it the next morning, so we had to take a taxi, costing us $30. We had the night manager book us another taxi for 4 am to get back to the airport, but it never showed up! She made it right by ordering us a Lyft, and paying for it, but we almost missed our flight.
The room had a very thin blanket on the bed, which was inadequate since we needed to turn the heat off as it was so loud we couldn't sleep.
The place offers a breakfast option, which we chose only to find out it isn't available until after we had to leave.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Owen Leinbach, GM, Gestion de l’hôtel
Brian, thank you for sharing your feedback ... I have had a nearly identical experience with a delayed flight out of Oakland and share your frustration. So glad to know that we did the right thing and picked up costs for your final transportation at the end of a challenging trip.
