Ratings based on 769 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 26, 2024
by A traveller
Posted Mar. 2, 2024 on Expedia
by A traveller
Posted Feb. 27, 2024 on Expedia
Elevator not working. Breakfast not very appealing. Uninvolved staff.
Comment from Hotel Management
Feb. 28, 2024 by Hotel Management, Hotel Management
Dear John, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We regret any inconvenience caused by the elevator and apologize if our service and complimentary grab-and-go breakfast fell short of your expectations. Your comments are invaluable as we always strive to enhance our guest experience. We will address your concerns with our team to ensure a more fulfilling visit for our guests. We hope you will consider revisiting us in the future so we can make it up to you.Sincerely, Hotel Management.
by A traveller from Seattle
Posted Feb. 24, 2024 on Expedia
by A traveller
Needs some improvement.
Posted Feb. 24, 2024 on HotelsThe person who checked us in was friendly and informative. He told us elevators and card readers were having problems. The elevator, only one working, wasn’t an issue. The card readers didn’t function on the room door and side exterior door.
Overall the hotel was shabby and in need of refurbishing.
Comment from Hotel Management
Feb. 25, 2024 by Hotel Management, Hotel Management
Dear Helen, We appreciate your feedback regarding our friendly and informative front desk staff members. However, we sincerely apologize for any inconvenience with the elevators and card readers; we will share your observations with our maintenance team to ensure a more seamless stay for future guests. Your comments are invaluable to us as we always strive to enhance our guest experience. We appreciate you bringing these matters to our attention. We hope you will allow us another opportunity to welcome you back and show you the fulfilling visit you should always expect from us.Sincerely,Hotel Management
by A traveller
Posted Feb. 21, 2024 on Hotels
by A traveller
Posted Feb. 20, 2024 on Expedia
It good
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management , Hotel Management
Dear Mohammad, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely, Hotel Management
by A traveller
Posted Jan. 21, 2024 on Expedia
Hope a better breakfast!.
by A traveller
Posted Jan. 5, 2024 on Expedia
by A traveller
Posted Dec. 8, 2023 on Expedia
You get what you pay for, and this room was just that. Not terrible, and great customer service!
Comment from Hotel Management
Feb. 13, 2024 by Hotel Management, Hotel Management
Dear Aleada, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
