Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Hotel Manager, Gestion de l’hôtel
Thank you for recently staying with us. We appreciate your feedback and look forward to having you back with us in the near future.
par un voyageur de Humeston
Publié le 2 juin 2024
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Commentaires de Gestion de l’hôtel
3 juin 2024 par Tony, Gestion de l’hôtel
Thank you, Marilyn.
par un voyageur de Chino
Publié le 10 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for recently staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have another opportunity to have your back with us in the near future.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Mold on the ceiling of our bathroom. Room 186 (so gross) Hot tub closed due to health inspector issues. Not notified on the website, or upon check in of the hot tub being out of commission. That was a let down as we planned on multiple nights. Also says parking included online, when you get here, it's actually $10 a day. Pool is pretty small, I wouldn't recommend to keep kids entertained.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for recently staying with us. We appreciate your feedback and will make sure we make the corrections immediately. We hope to have another opportunity to have you back with us.
par un voyageur de Burnaby
Publié le 10 mars 2024 sur Expedia
Wifi was not impressive.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Hotel Manager, Gestion de l’hôtel
Thank you for recently staying with us. We appreciate your feedback and will be sure to share them with our team. We hope to have another opportunity to have you back with us.
par un voyageur
Publié le 9 mars 2024 sur Expedia
Very nice setting, feels like a residential location, tree canopy in and all around facility/grounds. Highly recommended in that regard. Quiet and tranquil.
Disappointed with no “free” breakfast buffet style offering, but the room pricing reflects that omission. There is an IHop just down the street though!
“Big Picture Team” are you reading this? : ALEXA is a corporate treasure! Excellent customer service and welcoming persona. To those in charge: This individual is a keeper. Find out for yourself
Commentaires de Gestion de l’hôtel
9 mars 2024 par Tony, Gestion de l’hôtel
We are thrilled you had a wonderful experience at the Sonesta. Your kind words will be passed along.
par un voyageur
Publié le 7 mars 2024 sur Hotels
No cleaning at all, and not told so. You need to schedule the cleaning and change of towels. Of course no new soap, and no more tea bags, unless you ask for it.
Restaurant told me no eggs when you order breakfast, and told you not knowing you still want breakfast when you are back to pick up the order, gave you the option of heat up cold ready made food.
Parking is extra!
Pool area is under maintenance. No hot tub.
All the above are unexpected surprise.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Tony, Gestion de l’hôtel
I'm so sorry you did not enjoy your stay with us. We will work on our communication efforts.
par un voyageur
Publié le 6 mars 2024 sur Expedia
What a hidden gem! Very affordable. Excellent staff. Beautiful garden in the middle oh the hotel.
Commentaires de Gestion de l’hôtel
8 mars 2024 par Tony, Gestion de l’hôtel
We appreciate your wonderful review!
par un voyageur
Publié le 5 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 mars 2024 par Tony, Gestion de l’hôtel
I'm sorry we did not meet your expectations.
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2024 par Tony, Gestion de l’hôtel
Thank you for your review, Ethan.
