Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,5 Service et personnel
3,7 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 févr. 2024
This hotel is clean. However, the pool was closed and we didn't find out until check in. Our tv has a line going through it. The bed pillows are the size of couch throw pillows. On another note, the mattress is soft and comfortable. The blankets are actually regular nice bedding too. I am unsure about breakfast because I am writing this review the evening of the stay.. one last thing, if you are a person who wants/needs plugs on both sides of the bed, you are out of luck here.
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Manager, Gestion de l’hôtel
Hello Melissa, Thank you for choosing our hotel for your stay. We strive for cleanliness and are glad you found our accommodations satisfactory in that regard. We apologize for any inconvenience caused by the closed pool and any issues with the TV. We appreciate your feedback on the pillows and will take it into consideration. We're pleased to hear that the mattress and blankets provided a comfortable experience. We apologize for any inconvenience caused by the lack of plugs near the bed. Our team will review your feedback to see how we can improve.
par un voyageur
Not worth the cheap rate.
Publié le 18 déc. 2023 sur HotelsThe staff was terrible at best. When I told them there was a roach in my room the joked and said “sorry about the extra pets in your room”. When I called back later and spoke with the manger I was told “sorry sometimes guests leave ‘things’ behind”. I showed pictures of the roach and even left it smashed to the door (I’m terrified of bugs and was alone) and when they checked the room they said “they didn’t see anything”. I will never stay at that hotel again and I recommend you don’t either. On top of the roach the furniture was trash day special. The office chair had so much leather cover missing it was grey instead of black. The tiny pillows combined with the hard as a rock bed lead to about 3 hrs of sleep. Then the cherry on top was the shower. The water pressure was terrible barley coming 2 inches off the faucet and the water never really got hot.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Manager, Gestion de l’hôtel
Hello Jennifer, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team takes reports of pests seriously and we understand that this can be a distressing situation for our guests. We will review our internal processes to ensure that these concerns are addressed appropriately in the future. Regarding the condition of the furniture, we appreciate you bringing this to our attention and we will be looking into it further. Your comments regarding the water pressure and temperature will also be reviewed by our maintenance team. We apologize for any impact this had on your overall comfort. Your feedback is important to us and we appreciate the opportunity to improve.
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Toilet was overflowed, side door to outside next to my room unlocked to a creepy parking lot, very bad smell. Only stayed 3 hours because I was so creeped out and couldn’t use the bathroom. Skip this one.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Manager, Gestion de l’hôtel
Hello TONYA, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered. We take your concerns seriously and have shared your feedback with our team for further review. We strive to provide a comfortable and safe environment for our guests and regret that we fell short on this occasion. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a better experience.
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 déc. 2023 par Manager, Gestion de l’hôtel
Hello Micha,We are delighted to hear that you had an excellent stay with us! Our team works hard to ensure that our guests have a wonderful experience. We look forward to welcoming you back in the future!
par un voyageur
Great experinece with decent price.
Publié le 13 oct. 2023 sur HotelsStaff was respectful and friendly. They took care of things well. Very clean rooms and overall good experience. We will stay again in the future when in the Louisville area.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Manager, Gestion de l’hôtel
Hello Daniel,Thank you for your kind words! We're thrilled to hear that our staff was respectful and friendly, and that you had a good experience with us. We look forward to welcoming you back next time you're in Louisville!
par un voyageur
Publié le 26 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Manager, Gestion de l’hôtel
Hello Ashley,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
par un voyageur
Publié le 25 sept. 2023 sur Expedia
When I arrived, the check in person would not change my reservation and said Expedia needed to do it. I contacted Expedia and they said they talked with Riken and that he would have the manager change the reservation. That did not happen and when I spoke the next night with Riken, he said he did not say that and that I need to call Expedia. So I took more time to chat with Expedia and they said they could not resolve it until after 8am. I told him I would be checked out by then and that didn't help. When I checked out, they said I still had to pay for 4 nights even though I only stayed 3. I got a call an hour later that I would be refunded for the 4th night. The next day when I checked my credit card, it showed they charged me for 4 nights when I checked in, then charged me another night on top of that, and then refunded that extra night claiming that was the 4th night, when it was for a mystery 5th night. The manager I spoke to on Sept 25 was very rude and talked over me when I was trying to explain the problem. I would not stay here again and advise anyone else in the Sellersburg area to stay somewhere where the staff and management care about the customer and not making bonus money. One of the worst managers I've ever dealt with. Normally managers are considerate of customers... but not at "Quality" Inn in Sellersburg Indiana.
Commentaires de Gestion de l’hôtel
28 sept. 2023 par Manager, Gestion de l’hôtel
Hello Daryl ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
par un voyageur
Publié le 23 sept. 2023 sur Expedia
Everyone was courteous at the front desk.
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Manager, Gestion de l’hôtel
Hello Euwonna,We appreciate that you've taken the time to share with us regarding our front desk. We hope to see you again and that you will be truly impressed with our continued improvements.
par un voyageur
Publié le 22 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Manager, Gestion de l’hôtel
Hello Nicole, We apologize for any inconvenience caused during your stay. Please let us know the details of your experience so that we can assist you further.
par un voyageur
Not clean not quiet, not well-maintained
Publié le 10 juill. 2023 sur HotelsWell, first air conditioner was extremely loud the bathroom faucet leaked. I killed a roach at 2 AM in the bathroom. The luggage cart doesn’t steer needs work, and the manager did not seem to care one bit when I told him of these issues.
Commentaires de Gestion de l’hôtel
11 juill. 2023 par Manager, Gestion de l’hôtel
Hello Dave, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
