Ratings based on 916 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
by A traveller
Posted Feb. 22, 2024 on Expedia
Travelling first time to Seoul as a single mum with 2 children, convience is so important and thats what this hotel was... the facilities are great, the service desk individuals are very friendly and spoke reasonable English and best of all its ideally located near myengdong and namdamun markets, also transport is close by and lots of eateries places around too. However, the room we stayed at was a bit small and the view wasnt the greatests as it faces another building, but the good thing was I got to book a triple single bed room that had a traditional hinoki bath and the hotel is part of the line friend cartoon characters really cute. As for price its not too cheap but worth the pay taking into note all its convience. I would stay there again or would recommend it.
Comment from Hotel Management
Feb. 22, 2024 by Front Office Staff Bella Lee, Hotel Management
Dear Valued Guest,We highly appreciate for you to visit us to stay at The SPLAISIR Myeong-dong and spend your precious time to share your positive feedback. We are really pleased to hear that you enjoyed our hotel and we appreciate for your favorable comments.We apologize if the room size and view did not meet your expectations. We will take your feedback into account as we continuously strive to improve our guest experience.Thank you once again for choosing our hotel for your stay in Seoul, and for your recommendation. We look forward to welcoming you back in the future.Best regards,Front Office Staff Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong
by A traveller
Great hotel
Posted Feb. 21, 2024 on HotelsLocation was great. It was easy to go anywhere from hotel. It's only 5 minutes away from City hall station and 10 minutes away from Myeongdong street.
Comment from Hotel Management
Feb. 21, 2024 by Front Office Staff Bella Lee, Hotel Management
Dear Valued Guest,Warm greetings from The Splaisir Myeong-dong! Thank you so much for your review of our hotel. We are glad to hear that you were satisfied with the location of our hotel. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely yours, Front Office Staff Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong
by A traveller
Posted Feb. 10, 2024 on Expedia
Sotetsu Hotel Splaisir provides excellent accommodation and customer service. Front desk staff and housekeepers were courteous and very professional.
Comment from Hotel Management
Feb. 11, 2024 by Front Office Glen, Hotel Management
Dear Valued Guest, Thank you for your kind words and for choosing to stay at Sotetsu Hotel Splaisir. We are delighted to hear that you found our accommodation excellent and our customer service commendable.It's wonderful to know that our front desk staff and housekeepers were able to provide you with courteous and professional service. We strive to deliver a superb experience for our guests and we are thrilled that we were able to exceed your expectations.We look forward to the opportunity of welcoming you back in the future.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong
by A traveller
Posted Feb. 9, 2024 on Expedia
Staying here was amazing just the walls are thin other than that no complaints
Comment from Hotel Management
Feb. 11, 2024 by Front Office Glen, Hotel Management
Dear Valued Guest, We very much appreciate your comments regarding your stay at THE SPLAISIR Myeong-dong.We're thrilled to know that you had an amazing stay with us.We apologize for any inconvenience you may have experienced due to the thinness of the walls. Your feedback is invaluable and we will certainly look into this matter as we continuously strive to improve our guests' experience.We look forward to the opportunity of welcoming you back in the future.Best Regards,Front Office GlenSotetsu Hotels The Splaisir Seoul Myeongdong
by A traveller
Posted Feb. 3, 2024 on Expedia
Good area in Seoul for easy access to metro
Comment from Hotel Management
Feb. 3, 2024 by Front Office Bella Lee , Hotel Management
Dear Valued Guest, Warm greetings from Sotetsu Hotels The Splaisir Seoul Myeong-dong. Thank you for your positive feedback about our hotel's location. We understand the importance of an easily accessible location and are pleased to know that it added value to your stay.We pride ourselves on being a central hub for our guests, providing easy access to various parts of Seoul. We hope that the convenience of our location made your travels within the city easier and more enjoyable.Thank you once again for choosing our hotel for your stay. We look forward to welcoming you back on your next visit to Seoul.Best Regards.Front Office Bella LeeSotetsu Hotels The Splaisir Seoul Myeongdong
by A traveller
Posted Jan. 13, 2024 on Expedia
Everything was basically within reach. We hope the room can be cleaned bettter esp the shower area and the under the beds. They maybe can also put an iron and ironing board. Thank you
Comment from Hotel Management
Jan. 17, 2024 by Bruce Kang, Hotel Management
Dear Valued Guest,We sincerely apologized for your inconvenience caused by hotel facilities. We will improve it by delivering your opinion to the relevant department.We will keep committing all our efforts to enhance to be better such as service so that our valuable guest can feel very comfortable and happy. Sincerely yours,The SPLAISIR Myeong-dong
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by 소테츠 호텔즈 더 스프라지르 서울 명동 Bella Lee , Hotel Management
안녕하십니까? 고객님,저희 스프라지르 명동을 이용해 주셔서 대단히 감사 드리며 소중한 시간을 내시어 고객님의 투숙 경험을 공유 해 주셔서 역시 감사 드립니다. 고객님께서 10점 만점에 5점을 주다는 사실을 알게 되어, 저희가 고객님의 기대치를 완전히 충족시키지 못했다는 점에 대해 매우 죄송하게각합니다.저희는 고객님의 만족을 위해 항상 최선을 다하고 있습니다. 그러나 이번 경우에서는 명확한 개선 방향을 제시하지 못했다는 점에 대해 사과의 말씀을 드립니다.고객님께서 불편하셨던 점을 자세히 알려주신다면, 저희는 그에 따라 서비스를 개선하고 더 나은 호텔 경험을 제공하겠다는 약속을 드립니다.다음에 또 찾아주시면, 이번보다 더 나은 경험을 제공할 수 있도록 노력하겠습니다.감사합니다,Bella Lee소테츠 호텔즈 더 스프라지르 서울 명동
by A traveller
Posted Jan. 2, 2024 on Hotels
by A traveller
Posted Dec. 27, 2023 on Expedia
Comment from Hotel Management
Jan. 1, 2024 by The SPLAISIR Myeong-dong Bella Lee, Hotel Management
Dear Valued Guest,Warm greetings from The SPLAISIR Myeong-dong. Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards, The SPLAISIR Myeong-dongBella Lee
