Note fondée sur 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mars 2022 sur Expedia
Facilité d'accès
Commentaires de Gestion de l’hôtel
30 mars 2022 par Manager, Gestion de l’hôtel
Hello Gilles,
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
par un voyageur
Publié le 16 mars 2024
checked in Sunday night. checked out Friday. No one cleaned the room the entire week. No one changed towels. no one provided additional soap or shampoo, ice machine across from room on 2nd floor never worked but was turned on. For the 1st 2 days, juice machine did not work. For all week, coffee machine did not work. On tuesday, breakfast food ran out at 7:15 am. On Thursday night, person who checked me in on Sunday acted like he did not know me and asked if I was checking in. On the good side, bed was confortable.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Manager, Gestion de l’hôtel
Hello Gary, We appreciate you sharing your experience, and we apologize for any inconveniences you encountered during your stay. Your feedback is valuable to us, and we will address these concerns with our team to improve our services. We are glad to hear that you found the bed comfortable. Thank you for choosing to stay with us, and we hope you will consider staying again in the future.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Manager, Gestion de l’hôtel
Hello James, We appreciate you choosing our hotel for your stay. Should you have any feedback to share, please do not hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future for an improved experience.
par un voyageur
Publié le 18 févr. 2024
I booked the hotel because it has a hot tube and pool when i got there the staff said the hot tub dosent work the moter was broke they should at least mark the website that the hot tub was temporarily unavailable went to get the breakfast around 6:15 no milk for the cereal or bowls no sausage and organge juiced tasted sour also the eggs looked like they were just put on and half cold .will not be staying there again
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jamie, Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the hot tub and breakfast options. Your feedback is valuable for us to improve our services. We appreciate your comments and hope to better serve you in the future.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
It was good.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello David,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Manager, Gestion de l’hôtel
Hello Ashley,Thank you for making our hotel of your choice. We appreciate your rating and hope you had a pleasant experience. If there's anything specific you would like to share with us to improve our services, please feel free to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.
par un voyageur
Publié le 1 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Manager, Gestion de l’hôtel
Hello Gesina,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and we're glad to know that you had a good experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly so that we can continue to improve our services. We hope to welcome you back again in the future.
par un voyageur
Publié le 28 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Manager, Gestion de l’hôtel
Hello Tabatha,Thank you for choosing our hotel for your stay! We appreciate your positive rating and hope you had a great experience with us. Should you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.
par un voyageur
Publié le 11 janv. 2024 sur Hotels
Property is dirty and rundown. Pool was not as advertised, spa tub did not work. Rooms were dirty, found pubic hairs in the tub. Very few options on the breakfast table and not well stocked. We ate breakfast both mornings elsewhere!!
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We apologize for the disappointment you experienced during your stay. We appreciate your feedback regarding the cleanliness and amenities and assure you that we take this matter seriously. We will address it with our housekeeping team to improve our standards. We value your time and feedback and hope to have another opportunity to provide you with a better experience in the future.
par un voyageur
Ok. But probably won’t return.
Publié le 10 janv. 2024 sur HotelsThe room was nice and the bed was comfortable. Unfortunately the bathroom had pubic hair not cleaned from previous guest. Some of the furniture had some big stains on them (not too bad, but noticeable). The hallway on the second floor stunk of smoke. Would be nice to have a smoking floor, no smoking, or the rooms grouped together. Having them mixed doesn’t seem to be a good idea.
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Manager, Gestion de l’hôtel
Hello John, Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments on the room and bed comfort. We apologize for any inconvenience caused by the cleanliness issues you encountered in the bathroom and furniture stains. Rest assured, your comments will be shared with our housekeeping team for further improvement. We have also taken note of your concerns about the smoke smell in the hallway and will address this accordingly. We value your suggestions and will take them into consideration for future improvements.
