Note fondée sur 129 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Initially was put into a smoking room they corrected and was put into a nonsmoking room much better. Staff was friendly and helpful I would stay there again if I ever go through Sheridan again.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Manager, Gestion de l’hôtel
Hello Cheryl, We appreciate your feedback and are glad to hear our staff provided a friendly and helpful experience during your stay. If your travels bring you back to Sheridan, we would be delighted to welcome you again.
par un voyageur
Publié le 6 déc. 2023 sur Expedia
Wash basin doesn’t have water pressure and the shower looks dirty and looks like the front door has been kicked in before making it hard to open.
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Manager, Gestion de l’hôtel
Hello Rodney, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your valuable input and will certainly address the concerns regarding the water pressure in the wash basin, cleanliness of the shower, and the condition of the front door. It is through feedback like yours that we can continue to improve our services.
par un voyageur
Publié le 12 nov. 2023
The front desk person was very friendly. We had a nice conversation and checkin was quick. The bed was probably the most comfortable bed I’ve slept in at a hotel. There wasn’t any shampoo but there was a soap and lotion dispenser by the sink. Great stop on our moving adventure and I will make sure to stop there for the night if I’m ever in the area again.
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Manager, Gestion de l’hôtel
Hello Krystal,We're delighted to hear that you had a pleasant check-in experience and enjoyed our friendly service. It's wonderful to know that you found our beds to be exceptionally comfortable. We apologize for any inconvenience regarding the shampoo, but we're glad the soap and lotion dispenser were available for your use. Thank you for considering us as a stop on your future travels. We look forward to welcoming you back if you're ever in the area again.
par un voyageur
Publié le 11 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are thrilled to hear that you enjoyed your stay at our hotel. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another exceptional experience.
par un voyageur
Publié le 1 nov. 2023 sur Expedia
Dirty room. Needs refurbished. Dirty property. Adverised free breakfast, no such thing. Phone in room, disconnected. Awful place.
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Manager, Gestion de l’hôtel
Hello Sandra, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will take it into account as we continually work to improve our services. We encourage guests to contact management directly with any concerns so that we can address them promptly.
par un voyageur
Publié le 8 oct. 2023 sur Expedia
There was so many roaches in the room.
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Manager, Gestion de l’hôtel
Hello Holly ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 24 déc. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Manager, Gestion de l’hôtel
Hello Carrington,Thank you for taking the time to share your feedback. We are delighted to hear that you had such an enjoyable experience during your stay with us. It is always our goal to provide excellent service and exceed our guests' expectations. We appreciate your kind words and look forward to welcoming you back in the future.
par un voyageur
Publié le 26 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
27 nov. 2022 par Manager, Gestion de l’hôtel
Hello Timothy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
par un voyageur
Publié le 10 nov. 2022 sur Expedia
NO Soap. No Lotion.
Commentaires de Gestion de l’hôtel
11 nov. 2022 par Manager, Gestion de l’hôtel
Hello Kenneth, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
par un voyageur
Publié le 4 nov. 2022 sur Expedia
Commentaires de Gestion de l’hôtel
2 févr. 2023 par Manager, Gestion de l’hôtel
Hello Steven,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
