Ratings based on 950 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Nice but too noisy at night
Posted Mar. 17, 2024 on HotelsClean hotel. Check in was ok, not the friendliest but gave all information required. Room was great. However I wish they would invest in soundproofing because the family next door woke us up when they arrived and did not shut up until nearly 2am with shouting, running about, bumping and coming in and out of their room. Very tired we were the next day! I think they should advertise about being quiet like other hotels do with notices about being a good guest. Some people do need reminding about how to behave. The breakfast was adequate but had to leave the stale croissants and the cooked breakfast had little choice. Great coffee though! Overall, nice but too noisy at night.
Comment from Hotel Management
Mar. 17, 2024 by Guest Service Manager, Hotel Management
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving. Thank you for your rating 8 out 10. We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager
by A traveller
Convenient, clean and great customer service.
Posted Mar. 16, 2024 on HotelsReturning the We needed a night’s stay before returning the rental car and catching a flight out of Heathrow. Enough parking, if a but pricey (16 Pounds). Perfectly situated within 15 mins drive from the car rentals in Heathrow. The property is clean and run efficiently. Excellent and friendly service. Since we were leaving early before their breakfast opened they even packed us some juice, yogurt and chips as we checked out.
Comment from Hotel Management
Mar. 17, 2024 by Guest Service Manager, Hotel Management
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 17, 2024 by Guest Service Manager, Hotel Management
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 10 out 10 rating. We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manag
by A traveller
Not bad
Posted Mar. 15, 2024 on HotelsNot a bad stay for the price. We felt the room was very very dusty and my skin and hair was itchy the day after staying here, my husband felt this too. If it wasn’t for this it would’ve been good. The breakfast was great though.
Comment from Hotel Management
Mar. 17, 2024 by Guest Service Manager, Hotel Management
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager
by A traveller
Posted Mar. 12, 2024 on Expedia
This was the most terrible holiday inn hotel i have visited, its very noisy, its like a night club all night music smell of Arabic smoking downstairs, the stuff were unprofessional unhelpful
Comment from Hotel Management
Mar. 15, 2024 by Dritan D, Hotel Management
Dear Guest,Thank you for your review. we are sorry to hear your stay was not the one we aim to deliver. Please rest assure that your comments have been shared with the whole team in the aim of improving.We hope that you would give us another opportunity to serve you better.Sincerely,Dritan D, Front Office Manager
by A traveller
Posted Mar. 12, 2024 on Expedia
The room was very spacious
Comment from Hotel Management
Mar. 17, 2024 by Guest Service Manager, Hotel Management
Dear Guest,Thank you for scoring us 4 out of 5. We are pleased to hear that you are really happy with the check-in experience.We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
by A traveller
Posted Mar. 10, 2024 on Expedia
Really happy that I could check in after midnight.
Comment from Hotel Management
Mar. 11, 2024 by Dritan D, Hotel Management
Dear Guest,Thank you for scoring us 5 out of 5. We are pleased to hear that you are really happy with the check-in experience.We look forward to welcoming you back again in future.Sincerely,Dritan D, Front Office Manager
by A traveller
Posted Mar. 10, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by Guest Service Manager, Hotel Management
Dear Guest,Thank you for your review. We are pleased to hear that your stay was perfect. The whole team here is thrilled to hear 4 out 5 rating. We look forward to welcoming you back again in future.Sincerely, Dritan D, Front Office Manager
by A traveller
Posted Mar. 9, 2024 on Expedia
Average Hotel. Rooms were Motel quality. Staff was unfriendly with the exception of 1 staff member at front desk who assisted in charging my portable charger when I went to breakfast. Just a distasteful experience overall. Wi-Fi was poor. Liked nothing about it.
Comment from Hotel Management
Mar. 11, 2024 by Dritan D, Hotel Management
Dear Guest,Thank you for your review. I am sorry to hear your stay was not the one we aim to deliver to our guests. Please know that your feedback is very important to us. I have immediately shared all you concerns regarding staff, Wi-Fi connection with the whole team in the aim of improving. I hope that you would give us another opportunity to serve you better in the future. Sincerely,Dritan D, Front Office Manager
by A traveller
Posted Mar. 9, 2024 on Expedia
Comment from Hotel Management
Mar. 11, 2024 by Dritan D, Hotel Management
Dear Guest,Thank you for your stay. We hope to see you again in future.Sincerely,Dritan D, Front Office Manager
