Ratings based on 697 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 1, 2024 by MP, Hotel Management
Hello Kristia, Finding your review was a treat for us all and we welcome you to our extended MacArthur Place family. It was a joy to welcome you to Sonoma Valley and we hope to do so time and again for many years to come.All the best, Justin WilsonGeneral Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
Staff was amazing! Rooms were beautiful.
Comment from Hotel Management
Feb. 21, 2024 by Justin Wilson, Hotel Management
Dear Neeta,We are humbled by the perfect scores and so pleased to read that we impressed at every turn. Your kind words regarding our MacArthur Place colleagues and their genuine hospitality have quickly captured our attention and we can assure you that endless smiles will be the result when we share with our team.We thank you once more and we trust you are looking forward to your return just as much as we are. All the best,Justin WilsonGeneral Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Beautifully redone! We’d love to stay again!
Comment from Hotel Management
Feb. 21, 2024 by Justin Wilson, Hotel Management
Dear Daniel,Learning that you hope to one day visit again is the greatest compliment of all and we thank you for taking the time to share your review. We are delighted to know that our natural luxury, in the heart of Sonoma, left you feeling spoiled, and we encourage you to hurry back just as soon as you can.All the best,Justin WilsonGeneral Manager
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Justin Wilson, Hotel Management
Hello Ryoko, It was a pleasure to serve as your private oasis, in the heart of Sonoma and we are thrilled to learn that you fully enjoyed your visit. We thank you for spreading the word and we invite you to join us again in the months and years ahead. All the best, Justin WilsonGeneral Manager
by A traveller
Posted Jan. 29, 2024 on Expedia
Nice property. Friendly staff. Close but not walkable to downtown.
by A traveller
Posted Jan. 27, 2024 on Expedia
True high end stay experience. All in details, from premium bedding and design, to hospitality staff training. Countryside luxury by all means.
by A traveller
Posted Jan. 26, 2024 on Hotels
by A traveller
Posted Oct. 16, 2023 on Expedia
Very nice and comfortable stay! Has a lot of nice amenities, good food & drinks. Some noise from upstairs rooms (if you’re downstairs), but otherwise very quiet.
Comment from Hotel Management
Nov. 15, 2023 by Sylvia, Hotel Management
Thank you for your review. We hope to welcome you back in the future.
by A traveller
Posted Sep. 8, 2023 on Expedia
Unfortunately the pool and spa were closed during our stay with no advance notice when we booked the room. Beyond that, beware the beds -- we have never strayed in a luxury resort with such soft mattresses, which rendered me with a back in spasms for the next 4 days after we left. It's unconscionable that a "new" mattress that is softer than a sponge cake could be put into a room (#57). If you cherish your back -- enquire about the mattress and check before you unpack. We also hosted a luncheon for 10 people on the Sunday at Layla and was disappointed with the lackluster service -- all this will amount to us staying in other luxury resorts next time we are in wine country.
Comment from Hotel Management
Sep. 11, 2023 by Dare, Hotel Management
Dear Kevin,Thank you for sharing your review of your recent stay at MacArthur. We sincerely apologize that you were not made aware of the pool and spa closures prior to your arrival. We understand your disappointment and also apologize for the quality of your sleep & the service in the Layla. We do have new mattresses in the rooms but they are plush and on the softer side. We do want to discuss these issues with you further, and will be reaching out to you directly shortly. Best,Your MacArthur Team
by A traveller
Posted Sep. 3, 2023 on Expedia
Beautiful place
Comment from Hotel Management
Sep. 7, 2023 by Dare Sturges, Hotel Management
Thank you so much for your kind review of your stay at MacArthur Place! We look forward to welcoming you back soon. Cheers!
