Note fondée sur 444 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2019 sur Hotels
par un voyageur de paris
Surbooking
Publié le 22 avr. 2018 sur ExpediaArrivées à l’hotel Nous avons été reçues par un « nous sommes en surbooking et ne pouvons vous loger, nous vous orientons vers le Fairmont ». Aucune information au préalable , aucun mail.
Très mauvais suivi client .
Commentaires de Gestion de l’hôtel
25 avr. 2018 par Director of Operations, Gestion de l’hôtel
Dear Elisabeth, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, and we assure you we made every attempt to correct the matter, including making a reservation for you at a neighboring hotel. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future.
Warm Regards,
Keith Steigerwald,
Director of Operations
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Excellent hotel. Very nice and accommodating staff.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hector Daniel Lopez, Gestion de l’hôtel
Thanks for staying with us Andrea! We appreciate your feedback and your amazing review! We hope to welcome you back soon!
par un voyageur
Publié le 12 févr. 2024 sur Expedia
The Lodge is a luxurious experience - our favorite amenities are the complementary shuttle (makes traveling with wine tastings so safe & conveinent), daily tasting featuring local wines, friendly kind staff, yoga on property, luxe spa experiences, and (when warm weather) the pool is very nice. Pet friendly is such a plus - my pup got a comfy bed & a bag of treats - it was nice that the Lodge had my room ready for both myself & my pup!
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hector Daniel Lopez, Gestion de l’hôtel
Thank you so much for being our guest Nicole and for the amazing review.So happy you enjoyed your trip to Sonoma. We look forward to welcoming you and your pup back soon!
par un voyageur
Winter quick get away
Publié le 4 févr. 2024 sur HotelsOur stay was very pleasant. I was hoping for a bit nicer bed and bath linens. The hotel and room are beautiful. The dinner at Wit and Wisdom was delicious. Breakfast at Benicia was delicious as well. The staff seemed like they were new to the service industry. We would definitely love to come back for a longer stay.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Hector , Gestion de l’hôtel
Anita, Thank you for being our guest and for the wonderful review! We appreciate your feedback and look forward to welcoming you back soon to our beautiful resort.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Everything has been amazing since checking in. So friendly and helpful! Highly recommend!
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Hector , Gestion de l’hôtel
Karen,Thank you so much for being our guest and for the amazing review. So happy you enjoyed your trip to Sonoma. We look forward to welcoming you back!
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Very efficient and polite staff. Exceptional rooms.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Hector , Gestion de l’hôtel
Thanks for staying with us John! We appreciate your feedback and your amazing review! We hope to welcome you back soon! We are very happy you enjoyed your stay with us.
par un voyageur de San Anselmo
Publié le 6 janv. 2024 sur Expedia
We spent one night at The Lodge and had a good stay. Friendly staff, the grounds could use a little cleaning up but it was winter but when we arrived there was a huge container of laundry right by the reception...not a great look!
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Hector , Gestion de l’hôtel
Thanks for staying with us Kathy! We appreciate your feedback and your wonderful review! We hope to welcome you back soon!
par un voyageur de Santa Monica
Publié le 1 janv. 2024 sur Expedia
Whenever I’m Sonoma you must stay at the lodge. Grab a bike and ride into town best way to truly experience the beauty allure and wonder of Sonoma. Best city in USA !!!
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Hector , Gestion de l’hôtel
Thanks for staying with us Veronica! We appreciate your feedback and your amazing review! We hope to welcome you back soon!
par un voyageur
Publié le 31 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Hector , Gestion de l’hôtel
Thank you so much for being our guest Bonnie and for 5 star review. So happy you enjoyed your trip to Sonoma. We look forward to welcoming you back!
