Parco dei Principi Hotel Reviews

Dear Kerry,Thank you for taking the time to share your feedback for your stay at Parco dei Principi. We sincerely appreciate your insights as they contribute to our ongoing efforts to improve our guest experience.We are pleased to hear that you enjoyed the great view of the sea during breakfast. However, we are truly sorry to learn about the less-than-ideal aspects of your stay, particularly the issues during check-in and the inconveniences with information about breakfast, the shuttle, and the room reservation.Our aim is to provide exceptional service from the moment our guests arrive, and it is disheartening to hear that we fell short of your expectations during check-in. We apologize for any perceived rudeness and the lack of proactive information, unfortunately in date of your check-in we had healthy problem with one of our employe and was not able to be more proactive than our used standard.Regarding rooms we inform you that we had reservation for 1 person but we promptly added a third bed for your guest with no one additional cost for you.We appreciate your observation about the shuttle service hours and the distance from the town center. Your feedback is invaluable, and we will review our communication processes to ensure that guests are well-informed about these details at the time of check-in.Once again, we apologize for the shortcomings you experienced, and we would welcome the opportunity to discuss your concerns further. If you could provide more details about your stay, it would assist us in addressing the issues you raised and improving our services.We value your feedback and hope to have the chance to welcome you back, providing a more seamless and enjoyable experience in the future.Best regards,Sergio DainoFront Office & Guest Relations Coordinator