Ratings based on 48 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 23, 2023 on Hotels
by A traveller
Nice apartment with poor service
Posted Dec. 8, 2019 on HotelsWhat should have been a nice stay in a well located apartment was marred by poor communication and a lack of hospitality. Upon booking of the stay, we received an email to state our time of arrival. When we arrived the location was locked and no one to be found. Neighbors told us the owner wasn't around and did not answer our calls. Hotels.com as well as town tourist board could not get a hold of the owner with direct or alternate numbers for over an hour while our family waited outside the gate. Eventually the owner arrived and let us in without even an apology, just saying he didn't answer cause his phone was dead even though he knew we were coming.
Outside of that memorial part of it I will list other positives and negatives.
Positives: The place was awesomely located with a great view, the rooms were well decorated and the space was sufficient.
Negatives: Besides what was listed above it had a smelly bathroom, partially empty pool that worried me with kids and construction on the apartment during the stay.
All in all, I would say that we would not stay again as the price was not reflective of the hospitality and place, though I believe it could improve itself.
by A traveller from Vancouver
Posted Dec. 4, 2019 on Expedia
The most horrible experience i have had in my entire life. The location is great but the one man incharge of the property is a big liar and cheat.
We booked 2 rooms only to go there and find out he gave our other room to someone else and asked us to just "manage". We were 10 with kids. He promised us he would refund our money and after months of asking him, he downright declined and went back on his words.
I am suing him in Italian court.
The bedroom he gave us had bedbugs. They bit my daughter every night. I told him and he said, "he cannot do anything anout that".
He charged my cc without me signing anything. I called him for blankets everyday and he never gave any. Later he said, ibam the only one here. I have no one to run these errands.
He told me he never feels cold himself so he had no clue why we needed blankets.
He would promise one thing in the morning and fhe next day completely deny everything.
Stay away from this property.
by A traveller
We loved Villa La Terrazza
Posted Nov. 21, 2019 on HotelsVilla la Terrazza is in an amazing location! The views are unmatched and the accommodations are very spacious. I would definitely stay here again.
Comment from Hotel Management
Nov. 26, 2019 by Cara, Hotel Management
Thank you so much
You always welcome
by A traveller
Posted Oct. 10, 2019 on Expedia
Before my trip there was an issue and I had to book another hotel for one night which was a major inconvenience to my trip. We spent a lot of time waiting upon arrival for our room to be ready- about two hours after check in time. The owner told us we could leave our bags by the pool but I was not comfortable with that.
Along our stay the owner asked for additional money several times. He also asked for my credit card number. This caused a lot of awkward interactions and overall we did not really feel comfortable while staying there.
Comment from Hotel Management
Oct. 10, 2019 by Marco, Hotel Management
We do answer that we never ask guest for credit card number also because we already had it in the reservation. We have just asked for tourist tax to be payed as usual. Check in time is 1 Pm, If a guest arrives earlier, we ask to enjoy the terrace on the sea.
by A traveller
Posted May 22, 2019 on Expedia
Comment from Hotel Management
May 23, 2019 by Marco, Hotel Management
Grazie for your feedback
by A traveller
Location. Location. Location.
Posted Jan. 19, 2019 on HotelsThis property is in a perfect location. The view is phenomenal. There are sweeping views of the city from the living room as well as the kitchen and your own balcon this property is in a perfect location. The view was phenomenal. There are sweeping views of the sea from the living room as well as the kitchen and your own lanai. Andrea who oversees this property is amazing and very responsive. He is helpful with suggestions and any needs that you may have. The only reason we are not giving this five stars is you to the extreme cold. Even with the gas heaters, we were not able to get it warm enough to a comfortable level and caused unpleasant odor. The place is fully stocked and has anything that you may need while you are away from home. It is walkable distance to anything in downtown Sorrento as well as the steps that take you to the ferry going to Capri It’s a very beautiful older home from the late 1800s. Well maintained. A work of art in itself.
Comment from Hotel Management
Jan. 22, 2019 by Martina, Hotel Management
Dear Gail, thank you so much for your feedback, we are improving we had the issue because of the extraordinary cold.. We wish to see you again.
Best regards
by Mrs Colette A
Perfect Sorrento
Posted Oct. 9, 2017 on HotelsGreat character accommodation in a fantastic location in Sorrento. Also super boat trip to Capri from our host Andrea.
Comment from Hotel Management
Oct. 28, 2017
Ciao Colette,
thank you for your kind review! We hope to welcome back soon!
All the best from Sorrento
by Samantha
Lovely!
Posted May 27, 2017 on HotelsAbsolutely breathtaking views from the terrace! We loved having a kitchen in the room because it made it easy for us to cook and then eat outside for a private dinner with a view. The check-in situation was confusing, but that was probably my fault for not doing enough research. The location is excellent. It's very quiet considering that it's such a prime location. We are already talking about returning to this hotel for longer next time.
Comment from Hotel Management
Jun. 16, 2017
Ciao Samantha and thank you for your kind review!
We are so pleased you enjoyed your stay with us. We hope to see you again soon!
Recommended
for Everyoneby A traveller from UK
Great apartment Close to all amenities and sights
Posted Mar. 14, 2017 on ExpediaShort weekend break away
Apartment well placed with ample parking and felt very secure
Bars, restaurants and shops within minutes of the gate with a place by the gate for breakfast
Owner Andrea very helpful, and always at the end of a phone
Great location, beautiful building with wonderful panoramic views of Sorrento, the sea and the Marina Grande below
Restaurants- all great but particularly enjoyed- Refood and Z'ntonio
Music- Filou Club, live music but gets going after midnight
Will certainly return with friends
