Ratings based on 186 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 8, 2024 on Hotels
by A traveller
Posted Jan. 29, 2024 on Expedia
Great hotel, staff and beautiful location. Lots of additional activities to do included at the hotel!
by A traveller
Posted Jan. 28, 2024 on Hotels
by A traveller
Posted Nov. 16, 2023 on Expedia
Prestige property that's managed by amazing people at every level.
by A traveller
Posted Aug. 26, 2023
Comment from Hotel Management
Aug. 27, 2023 by Elizabeth, Hotel Management
Thank you for your review.We look forward to welcoming you once more to our resort.
by A traveller from Hoover
Posted Jun. 27, 2023 on Expedia
Comment from Hotel Management
Jun. 28, 2023 by Elizabeth, Hotel Management
Thank you for your fabulous review. We do hope to welcome you to our resort once more.
by A traveller
Posted May 26, 2023 on Expedia
We didn’t leave the room during our stay. Why would we? With a room with a pool, a view to match anywhere on the planet and 24 hour butler service, we just took it all in! It’s excessively rare when a hotel taps into one’s imagination. Jade Mountain is the closest thing to paradise we ever experienced. A !
Comment from Hotel Management
Jun. 28, 2023 by Elizabeth, Hotel Management
Thank you for you fabulous review. We do hope to welcome you back at some future date.
by A traveller
Posted Aug. 30, 2022 on Expedia
Absolutely stunning and amazing service.
Comment from Hotel Management
Aug. 30, 2022 by Elizabeth, Hotel Management
We are pleased that you enjoyed our resort and look forward to welcoming you at some future date.
by A traveller
Posted Jun. 30, 2022 on Expedia
What was unique: This place has the most beautiful views. By far the best on the island. You also get a Major domo which is a Butler to act as your fairy godmother and plan everything for you. I did not even need to think.
What I liked: Their level of professionalism was over the top and they were superb in waiting on us. It was the best treatment ever and I didn't have to lift a finger, work up a sweat, they just did everything and were great all around. The food was moderately priced and had great quality and variety. Just outstanding all around and the experience was like no other. I came in hungry and they already had food there and just like they were mind readers. This place with the views, the service, the food was excellent.
Dislikes: I did not like the mosquitos. I got bit twice. The rooms have 3 walls, so where the fourth wall would be opened up to the elements. It is beautiful yes, but I would've preferred an option of having blinds because at night when we turned on the lights, moths plagued the place. The mosquitos loved the bathroom, and sometimes it got really hot even with all the fans present. The sun flooded into the room at 5:30 am and the birds sounded like something from the Jurassic period. Again, an option for shades and protection from the outside elements would've been a better option.
Overall, a place worth visiting and just a great experience. You are one with nature and everything on the resort was beautiful and something from a dream.
Comment from Hotel Management
Jul. 3, 2022 by Elizabeth, Hotel Management
Thank you for your great review. We do hope to welcome you to our resort once more at some future date.
by A traveller
Posted Apr. 1, 2022 on Expedia
If I could rate quality, the staff, food, views, and overall experience at some special level well beyond happy smile face I would want to rate it even higher than that. The end-to-end experience at Jade Mountain is nothing short of elite and spectacular. Some examples - the butler crew is immediately attentive. A step beyond the typical concierge. We needed super glue. One of the butlers went to town to get us some. We needed the front door dead bolt un-jammed. Our butler escorted t maintenance and was there to make sure the job was done right. We saw a piece of art we wanted to purchase but ran out of time to get back to the gallery. No worry, the butler crew coordinated the pickup, the purchase, and the wrapping at the last minute of our stay. While there is so much to write about Jade Mountain, the staff really add that finishing touch.
Anything to not like? Just a couple. The resort is about a 35 min ride off a winding dirt and gravel road. There’s something nice about the seclusion but also something a bit unnerving at times. just be ready to feel like you’ve made it when in fact there’s still a good bit to go. LOL. The grounds are a bit of a labyrinth and can be confusing. We stayed on the lower level the first 2 nights, and wished there was an elevator to get back up to the top level.
All in all, we had a time to remember that we will never forget. Thank your Jade Mountain!
