Note fondée sur 382 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 sept. 2019 sur Hotels
par un voyageur
Publié le 1 mars 2018 sur Hotels
par un voyageur
Publié le 20 août 2017 sur Hotels
par annick de Montréal
Publié le 28 juill. 2016 sur Hotels
Nous sommes arrivés vendredi après-midi et nous avons immédiatement profiter de la plage. Lorsque nous avons voulu aller souper au restaurant (Dave's Pub and Grill) vers 20:00, il y avait plus de 40 minutes d'attente...
Nous sommes allés faire un tour en ville et nous n'avons rien trouvé. Retour au restaurant (Dave's) vers 20:50 et toujours pas de place. On nous informe que les cuisines ferment à 21:00. Ensuite, ils servent uniquement des entrées! Plutôt décourangeant lorsque nous avons 2 grands ados! Nous avons pu nous rabattre sur de la restauration rapide. Cela a nécessité de sortir la voiture :(
Nous avons mangé à notre chambre et ainsi pu constater que nous avions des invités surprises: des fourmis sur la table!
Le lendemain, nous étions au restaurant à 17:30! Cela a valu la peine. Notre repas a été délicieux! Je recommande le restaurant sans hésitation. Pour la chambre, j'ai été déçue... Mais l'accès privée à la plage est un bel avantage.
Commentaires de Gestion de l’hôtel
4 août 2016 par General Manager, Gestion de l’hôtel
Thank you very much for staying with us and providing your feedback. I am sorry that you had a challenge getting a table in Dave's Pub and Grill. We do have a second restaurant on site (avail - Monday - Saturday in July and August). We hope to see you back, as we do take all comments into consideration to help improve our guest satisfaction.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Hello!
Terribly to book the place Oakwood resort spa. Other related services were not in there. Like Pool( cold water) sauna or pool attendants.
They are still have add card for spa in the room which is not running since 2 years. Totally disappointed. Rate was so expensive. If you needed to me deal with your web. 50% should be refunded cash to my card. Not any next booking or any promotional offers. I am sending the picture which I took while stay in my this visit.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Oakwood Team, Gestion de l’hôtel
Dear Tarsem,Thank you for taking the time to share your feedback with us. We sincerely apologize for any confusion regarding the spa facilities at our property.Please note that our spa has been closed temporarily, and we do not have any online advertisements or reservations available for it. The brochure in your room has a QR code that redirects to our website, which does not offer any spa-related services. We have also mentioned this and other available amenities during your check-in.We inspect our pool and spa facilities four times a day at 8 am, 12 pm, 4 pm, and 8 pm to ensure proper maintenance and temperature control. We have not received any complaints from other guests or yourself regarding the pool temperatures during your stay. If you had brought this concern to our attention, we would have promptly investigated and addressed any issues.Unfortunately, we are unable to offer any refunds in this situation. We appreciate your understanding and hope to have the opportunity to welcome you back for a future stay.Warm regards,
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The resort was tired. Pool was nice and warm but needed cleaning. Sauna did not heat up enough o warrant being called a sauna.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Oakwood Team, Gestion de l’hôtel
Dear April,Thank you for taking the time to let us know about your experience during your stay. We apologies for the sauna not heating up, we will make inform our leadership team and maintenance department and we will make sure that this will be fixed.Again thank you so much for taking the time to leave us a review, and we hope to host your stay when you visit grand bend.
par un voyageur
Publié le 15 oct. 2023 sur Hotels
Bed and pillows so comfortable
Where did the throw come from
Would like to purchase one
par un voyageur
Publié le 9 oct. 2023 sur Expedia
Good resort for a getaway
par un voyageur
Publié le 8 oct. 2023 sur Expedia
This resort spoiled our vacations. Toilet flooded literally in the whole bathroom. We called up the house cleaning and an employee came giving us the plunge to clear off the toilet and we had to clean the bathroom ourself as there was no house keeping staff. After that tiring experience we thought about having a cup of coffee and machine was not working. For a family of four they have kept just one very tiny tube of toiletries. Pathetic experience!!
par un voyageur
Publié le 1 oct. 2023 sur Expedia
Golfing here is only a 9 hole course but it is well maintained and great for young golfers. The staff here are incredible! So friendly and warm! The clean sandy beach is only a 2 minute walk down a private paved road and here you can watch the most amazing sunsets. The pool is clean and quiet. I only wish they still.had a hot tub as it is nice after golfing all day to relax those muscles or even just to get warm on those chilly fall nights. The rooms are a little dated and run down. And I guess where there are pets allowed, our room had the distinct smell of cat urine when you first walked in. But the beds were clean and super cozy and the air conditioner was working so the room was quite comfortable. The breakfast buffet was delicious however the $38 steak at Dave's Pub was really bad. My family also said their food was disappointing there especially when the prices were so high. I recommend eating in town if you can because for the price, you can get more choices and better food. But yes our family had a great time overall and would come back again.
