Note fondée sur 56 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Sway, Manager, Gestion de l’hôtel
Thank you, Juan!! Means a lot!!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
We enjoyed having food options near enough to walk to them easily.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Sway, Manager, Gestion de l’hôtel
So glad to hear!! Thanks for the 5 stars!
par un voyageur
Publié le 10 janv. 2024 sur Expedia
My family and I (a group of 3) stayed in the standard cabin for one night. We paid about $400, and I am disappointed this amount was paid with the condition the lodge was in. When we first came in there was a horrible fishy smell- like fried fish. I am not sure where this smell came from as there is no stove in this lodge. The towels were dirty and torn, and the mini fridge did not close properly. I had to take images to assure this gets taken care of. I felt like the stay was not worth the cost. The most basic necessities were dirty and/or not capable of being used.
Disappointed to say the least. Not worth the money.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Sway, Manager, Gestion de l’hôtel
Hi Ameera! This is a surprise to me because you did not reach out during your stay. If you were dissatisfied with the condition of the towels, we would have gladly dropped off new ones and fixed the fridge. After looking, it seems the fridge was just misaligned and just needed to be pushed back into place. On top of that, we let you stay longer and have a late checkout and waived the 65 late checkout fee. Disappointed that we are paid back with a 2 star review for things that could have been addressed if you would have simply reached out during your stay. Hope we have a chance to make it up to you next time!
par un voyageur
good place to stay
Publié le 7 janv. 2024 sur HotelsNice place to stay, I would stay there again.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Sway, Manager, Gestion de l’hôtel
Thanks, Jessica! Means a lot :)
par un voyageur
stay experience
Publié le 4 janv. 2024 sur HotelsThe WIFI is very slow.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Sway, Manager, Gestion de l’hôtel
Hi Lin! I am sorry to hear you had trouble with our wifi. I wish you would have reached out and I would have been able to hand you a faster wifi hotspot to use. Next time! Cheers!
par un voyageur
Publié le 24 oct. 2023 sur Expedia
This property was an absolute game changer for our family. With 3 teens that covet their privacy, this cabin worked perfectly. Very easy access and parking. It was clean, cozy and beautifully furnished. It is within walking distance to numerous great food options, including an artisan pizza place. Also a grocery store if you want to make your own meals. The fully equipped kitchen was fantastic! It had everything we needed and more. The 3 bedroom family cabin was very spacious, plenty of room for a family of five. It was so relaxing! There is minor road noise but it felt more like a pattern of white noise and wasn’t distracting. We loved the experience at this property so much it has changed how we will plan our vacations from now on!
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Sway, Manager, Gestion de l’hôtel
Wow!! Thanks so much, Kami!! This is awesome to hear and means the world. Thank you!!
par un voyageur
Sour Tahoe Mini Resort with Cabins
Publié le 12 oct. 2023 sur HotelsGreat gem in South Lake Tahoe, close to dining (Elmers and the Y restaurants/Cuppa Tahoe) and Raleys. Convenient to I-50 and exploring S Tahoe. Loved our two bedroom cabin with kitchenette. Comfy. Clean. Nice extras like coffee and tea, creamers etc, toaster, microwave and mini fridge made for ability to “cook” basics and store leftovers, extra blankets, bedside “white noise machines” and ceiling fans made rooms cozy for sleeping. Loved that they supplied shampoo/conditioner and hairdryer as extra touches, plus roomy closets and comfy beds with lots of pillows. Outside shared seating area with bbq and games like cornhole, made for nice spot to hang out under the trees. Definitely will stay again!
Commentaires de Gestion de l’hôtel
13 oct. 2023 par Sway, Manager, Gestion de l’hôtel
Wow!! Thanks so much, Stephanie!! This means the world to us! Great experiences like this is what we're all about! Hope to have you over next time you're in town :)
par un voyageur
Publié le 6 oct. 2023 sur Expedia
Very nice, well-stocked, clean, compact room in a great location, but... upcharges. No staff on site and electronic check-in was a pain. Especially as the wifi was spotty during check-in, and for most of the night. And I was able to report on the wifi for most of the night, as the bed aggravated my backaches, and I could barely sleep. Im sure others have had a better experience, but I myself wont be back.
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Sway, Manager, Gestion de l’hôtel
Thanks for the feedback, Karen! I'm glad you loved the room!! Sad to hear you had trouble checking in. The access code was sent to you multiple times before arrival so maybe you overlooked it. I've only ever heard good things about how comfy our beds are so I'm sorry you felt differently.
par un voyageur
Publié le 29 sept. 2023 sur Hotels
Overall the cabin and stay were great, very comfortable and updated. My only complaint was the walls are too thin, the family staying next to us were pretty loud late at night and really early in the morning. We were woken up at 5am because of the chatter.
Commentaires de Gestion de l’hôtel
29 sept. 2023 par Sway, Manager, Gestion de l’hôtel
Glad you enjoyed the stay, Maria! Thanks for the feedback! We actually leave white noise machines for light sleepers right next to the beds. You must not have seen them. Until next time!
par un voyageur
Publié le 25 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Sway, Manager, Gestion de l’hôtel
Thank you, Dora!
