Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2023 sur Expedia
Bon emplacement, plage accessible à pieds.
Restaurant proches
Commentaires de Gestion de l’hôtel
3 nov. 2023 par Adriana Arriaga, Gestion de l’hôtel
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
par un voyageur
Publié le 10 juin 2024
👍
Commentaires de Gestion de l’hôtel
12 juin 2024 par General Manager , Gestion de l’hôtel
Thank you for your 5 out of 5 rating.
par un voyageur
Publié le 18 mars 2024 sur Expedia
The hotel itself was nice, the front desk staff was a bit waspish.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager , Gestion de l’hôtel
Thank you for your feedback it is greatly appreciated.
par un voyageur
The smell!!
Publié le 14 mars 2024 sur HotelsUgh, the smell! The horrible smell hit us like a brick wall as soon as we stepped off the elevator into the hallway. There was an employee cleaning the carpet so we thought it would go away but we were there for 3 nights and it didn’t even lessen. And the smell in the room was even worse - like new paint over old mold. You know how sometimes your nose gets used to a smell after a while? Not here! I’d get up in the night and smell it and it would make me nautious. It was so bad - the worst smelling hotel room I’ve ever stayed in. The water pressure in the bathroom was horrible - a little more than a drip out of the sink and not sure I was ever able to get all the shampoo out of my hair. We had numerous issues with the key cards, which deactivated at least once a day. We had to go back down to the front desk at least 4 times because our key cards weren’t working. At check out there was a paper on the desk asking clientele to wait 5-10 minutes for staff to return.
The property is a long walk, part of which is a very mentally uncomfortable concrete tunnel that does eventually open up to a beach path. The pathway is supposed to be exclusive to the hotel, but the lock on the gate had been removed. During the day it’s not so much of a problem but at night it was disconcerting.
The pool was very small but the water temperature was warm and our kids had a great time in it. No special atmosphere and surrounded by concrete and asphalt but nice that it was heated so well.
The smell!
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager , Gestion de l’hôtel
I am sorry for the experience you had I have discussed your issues with the staff to better improve your experience. I thank you for your feedback.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par General Manager , Gestion de l’hôtel
Thank you for your review it is greatly appreciated.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Clean and comfortable easy access to restaurants and to the beach
Commentaires de Gestion de l’hôtel
13 mars 2024 par General Manger, Gestion de l’hôtel
Thank you for your feedback it is greatly appreciated.
par un voyageur
Good for family
Publié le 12 mars 2024 sur HotelsGood breakfast, easy access to the beach, smell clean, and friendly staff, and extra point in this season, the pool has warm water. For spring break we paid $10 extra for late check out.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager , Gestion de l’hôtel
Thank you for your feedback it is greatly appreciated.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Very nice front desk staff and great cleaning service!
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager , Gestion de l’hôtel
Thank you for your feedback it is greatly appreciated.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Had a light fixture fall on me and my wife while in the elevator, manager claims they’re not liable for anything that happens in the elevator.
Well I guess I’ll be escalating this to TDLR since the hotel apparently doesn’t take responsibility for their own elevators. On the good note
Jason the host was the only genuine person there . Every one else seems to hate there time at the hotel giving attitude for no reason.
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager , Gestion de l’hôtel
Thank you for your feedback. I am sorry for the inconvenience I have communicated with the staff to improve this.
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 avr. 2024 par General Manager , Gestion de l’hôtel
Thank you for your feedback it is greatly appreciated. I am sorry for any inconvenience your stay may have incurred we are working every day to improve our facility.
