Ratings based on 1,640 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 24, 2024
If you have any issue with your room don’t bother to ask for help because they won’t bother to give it.
Worst experience I’ve ever had at South Padre
Comment from Hotel Management
Mar. 24, 2024 by FD, Hotel Management
I'm sorry to hear about your negative experience at the hotel. It's disappointing when guests don't receive the assistance they need, and we apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we will make sure to address any issues to improve our services in the future.
by A traveller
Posted Mar. 23, 2024
Comment from Hotel Management
Mar. 24, 2024 by Manager, Hotel Management
Hello Mario,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them to ensure a better experience next time.
by A traveller
Posted Mar. 22, 2024
It is good
Comment from Hotel Management
Mar. 22, 2024 by Front Desk agent, Hotel Management
Thank you for your positive rating! We're thrilled to hear that you had a great experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!
by A traveller
Posted Mar. 10, 2024
Comment from Hotel Management
Mar. 31, 2024 by FD, Hotel Management
Thank you for your rating! We're glad to hear that you had a wonderful experience during your stay. If you have any specific feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of hosting you again soon!
by A traveller
Posted Feb. 16, 2024 on Expedia
On the beach
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Douglas,We appreciate your feedback on your recent stay. Should you have any further concerns or feedback, please feel free to contact our management team directly. Your insights help us continue to improve our guests' experience.
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Cruz,We're thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back soon for another wonderful stay.
by A traveller
Posted Feb. 16, 2024 on Expedia
The property was very clean. Staff was exceptionally helpful when you needed something. I loved the breakfast and the made to order omelettes. There was lots of choice every day for breakfast.
I didn’t like the beds. They were very hard and squeaky. I think overall, the property is really just fine and I think the staff are exceptional.
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Helen,We appreciate your positive feedback on our cleanliness and helpful staff, as well as our delicious breakfast offerings. We have noted your comments on the beds and will share them with our team for consideration. Thank you for choosing to stay with us and for recognizing the exceptional service provided by our staff.
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello arabella,We are thrilled to hear that you had a fantastic experience at our hotel! We look forward to welcoming you back again soon.
by A traveller
Posted Feb. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by Manager, Hotel Management
Hello Jose,Thank you for choosing to stay with us! We are delighted to hear that you had an excellent experience during your visit. Our team looks forward to welcoming you back in the future.
by A traveller
Staff made our stay very nice
Posted Feb. 14, 2024 on HotelsThe staff was constantly cleaning the hotel. We didn't require daily service, but asked for towels or kleenex or a blanket, which were all provided. The front desk, cleaning staff, and breakfast room staff were always very pleasant.
Comment from Hotel Management
Feb. 15, 2024 by Gus, Hotel Management
Thank you for taking the time to share your positive experience! We're delighted to hear that the staff's efforts in maintaining a clean and pleasant environment enhanced your stay. Providing excellent service is a priority, and it's great to know that your requests were promptly addressed. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay! Safe travels!
