Ratings based on 885 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 20, 2024 on Expedia
Very hot, stuffy and noisy due to works going on in car park. Room is very small. Good price and convenient for the cruise terminal though. Disabled parking get 1 night free.
Comment from Hotel Management
Mar. 29, 2024 by clau, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honesty and apologize for any discomfort you experienced during your time with us.We regret to hear about the issues you encountered with the room temperature, noise from the ongoing works in the car park, and the size of the room. Guest comfort is important to us, and we apologize for falling short of your expectations in these areas. We will take your comments into consideration as we continue to improve our facilities and services.We're glad to hear that you found our hotel's pricing to be reasonable and that our location near the cruise terminal was convenient for your travels. We understand the importance of convenience, especially for guests embarking on a cruise.Regarding disabled parking, we're pleased to offer one night free as a gesture of our commitment to accessibility and inclusivity.Your feedback is invaluable to us as we strive to enhance the guest experience. If there's anything else you would like to share or if there's anything we can do to improve your next stay, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 29, 2024 by clau, Hotel Management
Thank you for your feedback
by A traveller
Ok for a night
Posted Mar. 17, 2024 on HotelsClean and comfortable bed but no chair just a nasty plastic stool. No shelf to unpack suitcase. What there was, was just wide enough for a few personal posessions. Disappointed that there was no kettle and makings. Kettle £10 extra from reception. Also booking details indicated car parking surcharge in the small print but not how much. Turned out was £10 a DAY! £10 a stay might just about be accpetable (shoudlnt reallyhave to pay at all, as thee is nowhere else to park) but £10 a day when there is no possible alternative is daylight robbery. With no actual bathroom, just a cubicle in the bedroom its more like a B&B than a hotel. There was plenty of hot water and good water pressue in the shower, so in that respect, better than a B&B.
Comment from Hotel Management
Mar. 19, 2024 by Katie, Hotel Management
JC, Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your insights as they allow us to continually improve our services.We're delighted to hear that you found our beds clean and comfortable, as well as appreciated the hot water and good water pressure in the shower. Ensuring our guests' comfort and satisfaction is our top priority, and we're pleased to know that aspect of your stay met your expectations.Regarding your concerns about the amenities provided, we apologize for any inconvenience caused. Certain amenities such as a kettle and other additional services are available upon request or for an extra charge. As for the car park, the amount is quoted on all our third party websites and is not compulsory you choose our car park. However I am sure you can understand that it is private owned and is a set charge.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Katie, Hotel Management
Thanks for leaving us a great review! We look forward to welcoming you back soon!
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 19, 2024 by Katie, Hotel Management
Thanks for leaving us a great review! We look forward to welcoming you back soon!
by A traveller
Awful
Posted Mar. 7, 2024 on HotelsPeople taking drugs out side the front door. Pissed people begging for money inside the hotel. Woken up at 3am with people banging and shouting. Rats running around the front door. even though it was cheap hotel, wouldn't expect much but this was awful, should booked one of the hotels next to it, never again.
Comment from Hotel Management
Mar. 10, 2024 by Pedro, Hotel Management
Hi! We are sorry to hear that your stay did not live up to your expectations. We have a zero drug policy inside of our hotels, outside, in a city, it is harder to police. Rats are also quite common in cities, however, our strict cleaning standards and attention to detail keeps them outside of our premises. We do hope to get the chance to serve you again in the future.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Pedro, Hotel Management
Hi Peter, thank you so much for leaving us this review! We are happy to hear that you enjoyed your stay, we look forward to welcoming you again soon!
by A traveller
Posted Feb. 25, 2024 on Expedia
The place was fairly easy to find especially at night and it was convenient from the coach station. The staff were very welcoming and helped us out with kettles and microwaves in the cold weather.
The rooms are very modern and minimalistic. Definitely worth the price and the whole. Place has been maintained very well! Very happy and satisfied with our stay.
Comment from Hotel Management
Feb. 27, 2024 by Yas, Hotel Management
Dear Allena, thank you for your taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by Pedro, Hotel Management
Hi Hasan, thank you for leaving us this review! We are happy to hear that you enjoyed your stay. We hope to welcome you again soon!
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Merill, Hotel Management
Dear Daniela,Thank you for choosing to stay with us at Ibis Budget Southampton! We appreciate your 5/5 rating!We look forward to welcoming you again soon in the future!
