Note fondée sur 1 630 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour parfait.
Publié le 25 juin 2022 sur HotelsExcellent séjour. Tout s’est très bien déroulé.
Commentaires de Gestion de l’hôtel
27 juin 2022 par General Manager, Gestion de l’hôtel
With so many hotels to choose from, we are pleased you chose Centennial Hotel Spokane. It was a delight to hear you had an excellent stay, and we hope to see you back again.
par un voyageur
Publié le 1 juin 2024
par un voyageur
Publié le 29 avr. 2024
The staff was very friendly but the hall floors had who knows what spilled on them the beds were broke down trash in mini fridge .
Commentaires de Gestion de l’hôtel
2 mai 2024 par General Manager, Gestion de l’hôtel
Dear Kenneth,Thank you so much for your feedback. Our team strives to deliver attentive hospitality, and they'll be pleased to hear your compliments. That being said, we're disappointed to hear the rest of your stay did not live up to standards, and we'd like to take this opportunity to apologize for any inconvenience. We'll be sure to use your feedback to help us enhance the comfort of future guests, and we hope to welcome you back for another chance to exceed your expectations.
par un voyageur
Publié le 3 mars 2024 sur Expedia
Great customer service
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager, Gestion de l’hôtel
Dear Violet,We're so happy to know that our team's attentive service impressed you during your visit and that you had a good time with us overall. Thank you so much for the five-star rating and we hope to see you again soon.
par un voyageur
Publié le 3 mars 2024 sur Expedia
We’ve stayed at this property for years, even before it was the Centennial. This was hands down our worst experience. We had a 2 queen room that overlooked the park and it was the smallest room I have ever stayed in at a hotel. We had our suitcases laid out in the hallway by the bathroom due to lack of space. And I knew this upon booking, but my kids were extremely disappointed that the pool was outdoors and not indoors. The beds were uncomfortable and warped. And the biggest issue, which is not necessarily the hotels fault, but our room was in a further away wing from the lobby and 2 out of the 3 nights we were there, we were woken up at midnight by a group of kids that were screaming, running and banging on doors. My husband handled it, but the hotel should do a better job of monitoring rooms/areas that are further away from the lobby. Aside from the negative, the room was clean, the staff was friendly and the buffet breakfast was good. Unfortunately we will probably not choose to stay here again.
Commentaires de Gestion de l’hôtel
5 mars 2024 par General Manager, Gestion de l’hôtel
Dear Kayla,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with clean accommodations and friendly service, so we're delighted that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies if you weren't fully comfortable in your room. Also, we're very sorry for any disturbance you experienced and for any inconvenience this may have caused you. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.
par un voyageur
Great Stay, A Few Flaws
Publié le 2 mars 2024 sur HotelsWe traveled for state basketball. I don’t know that the hotel planned their employees for lots of kids running around and they seemed to be rather annoyed even though we were spending plenty of money in the restaurant and bar. Our room was great with a great view. However, we asked for our room to be cleaned and they did not do that so we had to go ask for towels daily. We also had a giant outdoor light outside our window that would brightly shine into the room at night even with the drapes drawn.
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Dear Matt,First, we would like to apologize for any perceived rudeness you experienced from our staff. We do not tolerate poor service, so rest assured we will speak with our team to ensure all our guests are treated with respect. Your additional feedback regarding housekeeping is greatly appreciated and will be shared with their team immediately. On a positive note, we are delighted you enjoyed your room and the breathtaking views. That said, never hesitate to let us know about any issues you may be dealing with, as we are always willing to help make you as comfortable as possible. The next time you're in the area, we hope you'll revisit us for a stay worthy of a perfect rating.
par un voyageur
Perfect hotel for Track meet at the Podium
Publié le 1 mars 2024 sur HotelsPerfect
Commentaires de Gestion de l’hôtel
4 mars 2024 par General Manager, Gestion de l’hôtel
Dear Derek,We're delighted you enjoyed your stay at Centennial Hotel Spokane! Please come see us again soon.
par un voyageur
Not up to Davenport standards
Publié le 26 févr. 2024 sur HotelsThe bed was pretty uncomfortable and the pillows were insanely overpuffed, one of the televisions in our suite didn't work properly and there was only one remote for 2 TVs. The suite had a loveseat and a strange chair that didn't fill the space and were uncomfortable.
The shower was weak and there was no way to keep the water from going everywhere.
The parking and location were very convenient, and the check in person was nice.
I could've done without the multiple emails and texts trying to upsell me. One is enough.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Front Desk, Gestion de l’hôtel
We appreciate you sharing your concerns regarding your recent stay at our property. We deeply regret that you did not receive the standard of quality Davenport usually provides. Your feedback is important as we continually strive to provide our guests with a positive experience. Thank you for your valuable input, and we hope you will give us another chance to impress you in the future.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Close to Riverfront Park and Spokane Arena
Commentaires de Gestion de l’hôtel
28 févr. 2024 par General Manager, Gestion de l’hôtel
Dear Teresa,Thank you for choosing to stay with us at Centennial Hotel Spokane. Our goal is to provide every guest with a great experience, and we're thrilled you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
