Note fondée sur 774 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2024
Dude at desk was awesome, food across street great! Thanks!
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Management, Gestion de l’hôtel
We're delighted to hear that you had a positive interaction with our staff and enjoyed the nearby dining options. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay.
par un voyageur
Publié le 17 mars 2024 sur Expedia
It was an older building. But the staff was friendly and the room was clean and comfortable. Will definitely stay again
Commentaires de Gestion de l’hôtel
25 mars 2024 par Jessica, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had a pleasant stay with us.
par un voyageur
Publié le 13 mars 2024 sur Expedia
We are elderly and got stuck on a lower level. We had to drag our bags down 2 flights of stairs as they do not have an elevator. The heat pump was super loud all night long. I had ear plugs, my partner did not.
Other then that the staff was wonderful, the place was super clean and the breakfast was great.
Commentaires de Gestion de l’hôtel
14 mars 2024 par M, Gestion de l’hôtel
Dear Karen,Thank you for sharing your experience with us. We are very disheartened to read about your experience with us. Please accept our sincere apologies. We certainly empathize regarding the points you mentioned in your review that you experienced. We will investigate each issue that you have noted to correct and improve our hotel and services. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mars 2024 par M, Gestion de l’hôtel
Dear Baylie,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team
par un voyageur
Publié le 13 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par M, Gestion de l’hôtel
Dear Terry,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy to know you liked your stay and we hope you choose us again in the future. Thank you for your business and we look forward to seeing you soon!Best regards,Management Team
par un voyageur
Publié le 11 mars 2024 sur Expedia
All front desk staff were very pleasant and helpful. Fixing the amenities would definitely have earned higher ratings!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Jessica, Gestion de l’hôtel
Thank you Teresa!
par un voyageur de East Wenatchee
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 mars 2024 par Jessica, Gestion de l’hôtel
Thank you Wendy!
par un voyageur
Go for the price, stay for the people.
Publié le 8 mars 2024 sur HotelsI use the same philosophy with hotels as I do with restaurants. You come for the food, but you return because of the people and service. I have been a guest at this hotel once a month for the last 6 months for different amounts of time. Most recently, because my sister was in the hospital on life support. When you are in the middle of something so stressful, it is important to be treated with kindness. I would like to acknowledge 2 people who made a difference for me. First, the manager who helped me extend my stay a day at a time until I felt comfortable leaving my sister and returning home. She also made sure I got the room that I wanted because I needed a quiet place to de-stress after spending so much time in the ICU at the hospital with my sister. Her kindness, understanding and help were so appreciated! She even gave me her phone number so I could call her if I needed to. Next, on my last visit, everything that could go wrong, did, and on top of that, I had the pleasure of dealing with a brand new night clerk. However, as each problem cropped up, he was able to correct the situation, went above and beyond to make sure I was comfortable, and always with a great attitude. I want to say his name was Rick (?) but whoever he was, he displayed what customer service should be. Thank you!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Jessica, Gestion de l’hôtel
Dear Cyndi,It is always a pleasure!! I am happy to hear things are much better with your sister. We hope you can come visit us again!! :)
par un voyageur
Publié le 8 mars 2024 sur Expedia
Coffee pot didnt work, and mattress needs to be replaced and a bit warmer blanket would of been nice for this time of year. But clean, doable, and friendly staff at check in.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Jessica, Gestion de l’hôtel
Thank you Nora!
par un voyageur
Publié le 6 mars 2024 sur Expedia
Very clean, a nice location, would definitely stay here again
Commentaires de Gestion de l’hôtel
11 mars 2024 par Jessica, Gestion de l’hôtel
Thank you Adam!
