Ratings based on 932 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 9, 2024
The staff was very friendly and helpful. Will definitely return.
Comment from Hotel Management
Apr. 11, 2024 by General Manager, Hotel Management
Dear Connie,We are honored you chose Country Inn & Suites by Radisson, Springfield, IL, and thrilled to know you were impressed with your stay. Our team truly is one of the best in the business, and they will be delighted to know they helped make your stay enjoyable. Thank you for sharing your lovely review. We look forward to welcoming you back for many more memorable visits.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Mar. 10, 2024 on Expedia
Felt the room was dated and carpet looked dirty and bathroom had mildew in the shower area.
Thermostat on the wall did not work unknown if it was supposed to work and there was no TV listing of channels for the TV.
Comment from Hotel Management
Mar. 13, 2024 by General Manager, Hotel Management
Dear Janet,Thank you for sharing your experience. We're disappointed to hear about the issues you encountered. Our team will promptly address your concerns regarding your room's cleanliness and condition. We look forward to the opportunity to welcome you back and ensure a more enjoyable experience next time.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Nice Reliable Stay!
Posted Mar. 8, 2024 on HotelsNo surprises either good or bad. Quick and professional check-in, clean and comfortable room, good free breakfast. Everything you want from a budget-type hotel. Would definitely stay here again!
Comment from Hotel Management
Mar. 12, 2024 by General Manager, Hotel Management
Dear Frank,It is wonderful to know that you had an excellent experience with us. We're delighted our impeccable accommodations met our high standards of hospitality and that you started your day off right with our delicious breakfast offerings. Receiving recognition for our efficient team is always appreciated as well. Thank you for your kind review and perfect rating, and we hope you return soon.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Mar. 7, 2024 on Hotels
Room could use updates. No desk chair. Entry light didn't work. Light above bed didn't work. Couldn't shut curtain tight. Bathroom bulb out. No TV guide.
Comment from Hotel Management
Mar. 10, 2024 by General Manager, Hotel Management
Dear Diane,Thank you for choosing to stay with Country Inn & Suites by Radisson, Springfield, IL. Our maintenance team will address the issues you noticed. However, we're glad your overall stay was pleasant. We appreciate your positive rating and hope you'll return.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Mar. 6, 2024 on Hotels
by A traveller
"That Caucasian Guy"
Posted Mar. 4, 2024 on HotelsFor starters, upon approaching the Front Desk you had to ring the bell on the counter for service. Five minutes later an attendant helped you with a key to the room. I thought for sure everyone went on strike for the timely delay. Secondly as we got out of the elevator, the hallway appeared to be clean, cleaner than Popeyes Chicken Restaurant. Entering the room the carpets were filthy, no furniture to sit on, only one computer chair at the desk. While taking a shower the lighting in the bathroom was very dark, I felt like I was in Mark Twain Cave. The water pressure was at an all-time low, I could basically urinenate faster than that. Approaching the breakfast bar a black couple was heisting as much food as possible, putting food in bags & containers and walking out. The breakfast wasn't bad, while we was watching the news in the breakfast court area a black man on TV was playing the race card, where he was offended by watching a Peanuts cartoon. "No I'm Good" I won't be back !
Comment from Hotel Management
Mar. 7, 2024 by General Manager, Hotel Management
Dear Jan,Thank you for staying with us and for taking a moment to let us know about your experience. We are disappointed you did not enjoy your visit and that you had issues with our accommodations and service. Our team will review your comments and correct any issues. Again, thanks for your feedback, and we wish you all the best.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Feb. 29, 2024 on Expedia
It was right next to the gas station super convenient
Comment from Hotel Management
Mar. 4, 2024 by General Manager, Hotel Management
Thank you for choosing to stay with us at Country Inn & Suites by Radisson, Springfield, IL. We are thrilled to learn you enjoyed your stay and appreciated our convenient location. We hope to see you again soon.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Feb. 26, 2024 on Expedia
Room was dirty! I would not recommend it to anybody for the price. Also lamp did not work.
Comment from Hotel Management
Mar. 1, 2024 by General Manager, Hotel Management
Dear Ken,We greatly appreciate your feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping and maintenance teams will be sure to discuss your comments internally and make improvements where necessary. Please consider coming back to join us again soon; we're confident that we can impress you. Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Feb. 25, 2024 on Expedia
Booked a room online paid for and got there they were all booked up already
Comment from Hotel Management
Feb. 28, 2024 by General Manager, Hotel Management
Dear Shalonda,Thank you for taking the time to share your thoughts. We're sorry to read you weren't able to enjoy a stay with us. Unfortunately, when booking through a third party, reservations are subject to availability upon arrival. Nevertheless, we understand your frustration. Your feedback is appreciated, and we wish you safe travels ahead.Warm Regards,Kelly FurmanGeneral Manager
by A traveller
Posted Feb. 24, 2024
