Ratings based on 266 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by General Manager, Hotel Management
Dear Megan,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the pleasure of welcoming you back in the near future.Best wishesSeamus CoenGeneral Manager
by A traveller from Locust Valley
Posted Feb. 27, 2024 on Expedia
Rusacks was one of my favorite ever hotel experiences! Stunning property overlooking the 18th green and the ocean, easy walk to ruins, shops, restaurants, the University buildings, EXCEPTIONAL staff, 3 wonderful restaurants, impeccable rooms, super classical yet totally new and updated inside, just a PERFECT 10!!!! I miss it already!!!!
Comment from Hotel Management
Mar. 19, 2024 by Michaela, Hotel Management
Dear Kristin,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
by A traveller
Posted Feb. 22, 2024 on Expedia
Fantastic hotel and staff, friendly, professional, helpful. Because of them I managed to play at the Old Course (I’m from Canada, I didn’t know golf would be available this time of year… they gave me the idea and helped me make it happen!)
The atmosphere was great, it seemed like all guests were having a good time. The “One Under” pub downstairs was fantastic… I had a great time thank you for everything guys!
Comment from Hotel Management
Feb. 23, 2024 by Michaela, Hotel Management
Dear Dany,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
by A traveller
Posted Feb. 22, 2024 on Hotels
1- like other reviewers, I also experienced plumbing issues ( hot water delay) water not maintaining temperature.
2- As a global traveler, this was the smallest room I ever stayed in.
3- For breakfast, I felt like porridge was microwaved and pancakes were from Tesco.
4- breakfast service was attentive
Comment from Hotel Management
Feb. 23, 2024 by Michaela, Hotel Management
Dear Sunny,Thank you so much for taking the time to review your recent stay. I am delighted to see that overall you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
by A traveller
Posted Feb. 21, 2024 on Expedia
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Comment from Hotel Management
Feb. 23, 2024 by Michaela, Hotel Management
Dear Beth,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely,Michaela Aristhene Front of House Manager
by A traveller
Fantastic Hotel & Staff
Posted Feb. 21, 2024 on HotelsFantastic stay at Rusacks St Andrews. 10/10
Comment from Hotel Management
Feb. 23, 2024 by Michaela, Hotel Management
Dear Robert,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future.Sincerely,Michaela Aristhene Front of House Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by General Manager, Hotel Management
Dear Matthew,Thank you for your high rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
From start to finish, the staff in this hotel are very professional.
Excellent food in all of the restaurants
Great atmosphere
Look forward to my next visit
Comment from Hotel Management
Feb. 23, 2024 by Michaela, Hotel Management
Dear Richard,Thank you so much for taking the time to review your recent stay. I am delighted to see that you enjoyed your experience with us. It was our absolute pleasure to have you stay at Rusacks St. Andrews and I do hope we have the opportunity to welcome you back in the near future. Sincerely, Michaela Aristhene Front of House Manager
by A traveller
Posted Feb. 12, 2024 on Hotels
Comment from Hotel Management
Feb. 13, 2024 by General Manager, Hotel Management
Dear David,Thank you for your positive rating which my team and i very much appreciate. We do hope we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
by A traveller
Disappointing stay
Posted Feb. 11, 2024 on HotelsFirst impressions of the hotel were good. There was a warm welcome and the decor is lovely. Unfortunately, we spent the first night in a warm room with no hot water. We were assured it would be fixed in the morning but no-one came. When we followed up, we asked to change rooms. We then ended up with hot water but a freezing room. It was a dreary weekend in St Andrews and we kept coming in from the rain hoping to get warmed up. It was unusually difficult. Service was mixed. For instance, the food at breakfast was lovely but on day one the table was set with dirty cutlery and on day two with cracked crockery. Overall, not what we were expecting.
Comment from Hotel Management
Feb. 13, 2024 by General Manager, Hotel Management
Dear Guest,Thank you for your genuine & informative review which my team and i very much appreciate. I was truly disappointed to learn that overall your stay with us was not a pleasant one and i wish to convey my sincere apologies on this occasion. I have duly noted your concerns and shared with my relevant personnel to ensure such scenarios do not reoccur in the future. We do hope that despite these challenges we have the opportunity to welcome you back in the near future.Best wishesSeamus CoenGeneral Manager
