Note fondée sur 595 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 janv. 2024 sur Hotels
The location and property were very nice. The breakfast was pretty good and the staff were friendly. The room was spacious and mostly updated, including nice wood floors and a great bathroom.
Unfortunately the room was not as clean as we would have expected. The sheets had stains on them, the tables were dusty as if they hadnt been cleaned in a long time, there was random tiny pieces of garbage on the floor and there was a pillow covered in dog hair. For the price we expected a lot more attention to cleanliness. For this reason along with the poor insulation we dont plan on returning.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Justin - General Manager, Gestion de l’hôtel
Thank you for taking the time to provide us with some feedback after your stay at the property. We regret that your stay did not leave you with a positive memory. Our team will be reviewing your comments and the experience you had with us as an opportunity to grow and improve our level of services to all guests.
par un voyageur
Publié le 23 juin 2019 sur Expedia
Agréable accueil - très bon séjour, merci
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par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Justin - General Manager, Gestion de l’hôtel
Thank you for leaving our team such a wonderful rating. We look forward to welcoming you back on your next trip to the Napa Valley.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Perfect location
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
Thank you for rating our property. We are excited to know that you have an excellent stay with us. Our team looks forward to welcoming you back with us again soon.
par un voyageur de Spangenberg
Publié le 22 févr. 2024 sur Expedia
Für diese Zimmerpreise sollte es mehr Service geben.
Nicht einmal die Bereitschaft auf Wunsch eine Eierspeise zu erhalten, ist wie wir meinen Ungenügend. Statt dessen gab es eine Quiche vermutlich aus dem Froster. Der Rest des Frühstücks war ohnehin spärlich. Furchtbares Erlebnis in einer sonst sehr schöne Immobilie mit toller Lage, SCHADE
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
Thank you for leaving our team with some feedback after your recent stay with us. I am sorry the inability to make specialty items upon request affected your stay. I was the one that spoke with you when you made the request and as I mentioned at that time, we do not make specialty items as we are not able to accommodate the additional requests that always follow from other guests once we have made an exception. I can assure you that quiche and frittata we make are never frozen and made here in house by our team. We are glad to hear that you enjoyed the property and our location. We wish you the best.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Such a beautiful property, well worth the price.
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
We are thrilled to hear you found our property to be a great value. Thank you for taking the time to leave us with a quick review and we hope to see you again soon.
par un voyageur de ALAMEDA
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
Thank you for staying with us. We appreciate you leaving us a positive rating after your visit. We hope to have you back with us again during your next trip to the Napa Valley.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
Thank you for leaving us a rating after your recent stay. We hope you have a wonderful time at the property and look forward to welcoming you back on your next visit to the Napa Valley.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Breakfast period of time is too short
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
We appreciate you staying with us. Thank you for providing feedback from your visit. We look forward to welcoming you back again soon.
par un voyageur
Terrible
Publié le 7 févr. 2024 sur HotelsWent to check in for my stay and was told that they didn’t have a room for me even though I booked it in December and then upgraded the room in January, as I was planning to get engaged that day. They didn’t bother to look for any open rooms and insisted I canceled the reservation but I showed them I never did and was charged for my stay. They then said I need to figure out where I’m staying because they can’t accommodate me and my fiancé.
Wouldn’t recommend this place to anyone and if you want to stay somewhere that has better service and rooms stay at the Harvest Inn. Harvest Inn accommodated us right away hassle free.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Justin - General Manager, Gestion de l’hôtel
We regret that you were not able to stay. We are working with Expedia to determine what caused both of your reservations to be sent over to our system as cancelled. We have already ensured that Expedia has processed the refund to your reservation and their team should be in contact with you regarding the timing of that refund. We were notified on Saturday that the refund was processed by them. We would have loved to have you stay with us, but we did not have a room available to meet your reservation needs. I was on the phone with our Guest Services agent when they recommended the Harvest Inn as a wonderful alternative to our property in an attempt to assist with finding you reasonable accommodations elsewhere. I am happy to hear that the alternate property we recommended was satisfactory. We do our best to avoid this type of experience and regret that we were not able to have you stay with us. Please reach out to me directly if you would like to return to our property. I would love to do all I can to help ensure your next stay leaves you with a mor positive experience.
