Ratings based on 862 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
Beautifully designed. Immaculate.
Comment from Hotel Management
Mar. 6, 2024 by JMancuso -- Assistant Front Office Manager, Hotel Management
Good Morning Claudia,Thank you for your 5/5 star rating! We are so happy to hear you had a wonderful out on our white sand beaches and inside our historic Pink Palace! Looking forward to welcoming you back again soon!Yours in Hospitality,Jessica M
by A traveller from Boston
Posted Mar. 4, 2024 on Expedia
Beautiful place
Comment from Hotel Management
Mar. 6, 2024 by JMancuso -- Assistant Front Office Manager, Hotel Management
Good Morning Tracy,Thank you for your 4/5 star rating! We are so happy to hear you had a wonderful out on our white sand beaches and inside our historic Pink Palace! Looking forward to welcoming you back again soon!Yours in Hospitality,Jessica M
by A traveller
Posted Mar. 4, 2024 on Expedia
Unfortunately this year's trip to Don Cesar did not meet expectations. Our first room had filthy carpet and toilet seat that wouldn't stay up. Front desk would not offer to change rooms and offered us two drinks and a appetizer instead. But when housekeeping mng showed up to our room he admitted it was unacceptable and had us moved. The second room was cleaner but there was always a smell of raw sewage coming from the bathroom. It was mostly noticable when returning to the room after being away.. Bar, restaurant beach staff were all very friendly and helpful. My biggest complaint is the tiny and old rooms for the price is not justified. The beach is nice but there is zero effort to prep the beach area. Other resorts on the beach use machinery to rake and clean the beach area. I notice no effort to clean the beach area and definitely was not machine groomed.
Comment from Hotel Management
Mar. 7, 2024 by General Manager, Hotel Management
Dear Timothy,Thank you for sharing your feedback with us. We are glad to hear that our bar, restaurant, and beach team members positively impacted your visit. However, we are sorry to learn that some aspects of your stay fell short of your expectations. Our goal is to provide every guest with a comfortable and enjoyable stay, from the quality of their room to their experience with our amenities, including the beach. Your feedback is invaluable to us, and we will use it to guide our efforts in delivering the best possible experience to all our guests. We hope to have the opportunity to welcome you back and demonstrate our commitment to excellence and your satisfaction.Barbara Readey – General Manager.
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 6, 2024 by JMancuso -- Assistant Front Office Manager, Hotel Management
Good Morning Steven,Thank you for your 10/10 star rating! We are so happy to hear you had a wonderful out on our white sand beaches and inside our historic Pink Palace! Looking forward to welcoming you back again soon!Yours in Hospitality,Jessica M
by A traveller
Posted Feb. 28, 2024 on Expedia
The nostalgia of the facilities.
Comment from Hotel Management
Mar. 1, 2024 by General Manager, Hotel Management
Dear Scott,We always appreciate hearing from our guests, and we're glad our nostalgic property impressed you. Please come see us again soon.Barbara Readey – General Manager.
by A traveller
Posted Feb. 26, 2024 on Expedia
Beautiful hotel and great location!
Comment from Hotel Management
Mar. 1, 2024 by General Manager, Hotel Management
Dear Christina,We're delighted you enjoyed the beauty and location of The Don CeSar! Ensuring our guests have a memorable experience is what we strive for. It would be a pleasure to welcome you back for another superb stay.Barbara Readey – General Manager.
by A traveller from Mooresville
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Apr. 13, 2024 by JMancuso -- Assistant Front Office Manager, Hotel Management
Good Morning Nora,I'm sorry for the delay -- I had actually written to you the other week, but Expedia just emailed me that my response was rejected (I think because I included my direct email for you). I am sorry to see that your recent stay was not up to expectations and would be happy to discuss furhter with you how we might be able to be "best onthe beach". I do hope we might have the chance to welcome you back to showcase how remarkable our Pink Palace truly is!Yours in Hospitality,Jessica M
by A traveller from Sioux Falls
Posted Feb. 25, 2024 on Expedia
Great place!
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Dear Greg, At The Don CeSar, your comfort is our pleasure. Thank you for being our guest and for the five-star rating. We look forward to serving you again soon. Barbara Readey – General Manager.
by A traveller
Posted Feb. 25, 2024 on Expedia
Comment from Hotel Management
Mar. 24, 2024 by JMancuso -- Assistant Front Office Manager, Hotel Management
Thank you for your 5 out of 5 star rating of our Historic Property! We are thrilled to hear you had a great time on our white sand beach and the Pink Palace!Wishing to welcome you back soon!Yours in Hospitality,Jessica M
by A traveller
Posted Feb. 24, 2024 on Expedia
What a beautiful hotel! Everything was wonderful! The pools are fabulous. The beach was beautiful. Great food, great drinks, awesome service. We cannot wait to return to Don Cesar! Thank you for a wonderful week!
Comment from Hotel Management
Feb. 27, 2024 by General Manager, Hotel Management
Dear Rikki,It was wonderful having you spend a week with us at The Don CeSar! We're thrilled you thoroughly enjoyed your stay. Our team will be delighted to know that they played a pivotal role in your experience with us, and we appreciate you mentioning our delicious offerings, sparkling pools, and stunning beach. Thank you for your kind review and perfect rating, and we look forward to your return.Barbara Readey – General Manager.
