Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bien placé mais hôtel a besoin un rafraîchissement
Publié le 19 mars 2022 sur HotelsHotel sympathique et bien placé. La monté avec la gondole est accessible à pied. Dommage que le service de chambre est supprimé et qu’il y a plus de peignoir pour aller à la piscine.
Commentaires de Gestion de l’hôtel
23 mars 2022 par Hotel Management, Gestion de l’hôtel
Hello! I am sorry to hear that the gondola closed during your stay. Robes are available at request if they are in stock. Thank you for staying with us.
par un voyageur de Carmichael
Publié le 16 mai 2024
Need a little better cleaning service, hair in the sink, dirt around corners on floor, peeling grout in sink, old coffee table that looked quite dirty.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Jen, Gestion de l’hôtel
Thank you for reaching out and providing us with valuable feedback. We will be addressing your concerns.
par un voyageur
Publié le 8 mai 2024
Commentaires de Gestion de l’hôtel
28 mai 2024 par Jen, Gestion de l’hôtel
Thank you for your feedback. We are sorry to hear that you did not have a good experience during your stay.
par un voyageur
Publié le 8 mai 2024
Per Travelocity this was supposed to be 4-star hotel. We found the rooms to be in poor condition. Furniture is falling apart and floor carpet needs replacing. On our second day of our stay, not HOT WATER in the room. Per hotel, room is ONLY serviced every 5 DAYS. Please update the profile of this hotel so other users do not have the same bad experience.
Commentaires de Gestion de l’hôtel
8 mai 2024 par Jen, Gestion de l’hôtel
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion.
par un voyageur
Publié le 19 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Joseph, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Elevators were very dirty and elevator areas disgusting. Furniture in the room was all scratched and dented.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Rigoberto Duque, Gestion de l’hôtel
Hello and Thank You for the feedback. We will work on this to better your experience on your next visit.
par un voyageur
Lake Tahoe ski trip
Publié le 17 mars 2024 sur HotelsThe room was very clean but we wish they had at least done a partial housekeeping service during our stay. Also, the jacuzzi was not in service which would have been nice after skiing.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Rigoberto Duque, Gestion de l’hôtel
Thank You so much for taking the time to leave us feedback. We do apologize for the inconvenience you went through with our jacuzzi. We hope to have it running up again soon for your next visit.
par un voyageur
Comfortable Stay
Publié le 15 mars 2024 sur HotelsOverall this was a great stay. Check in and checkout was seamless and the facilities were clean. The only issue was with the amenities: The hot tub was srained and closed and the pool was supposed to be heated but wasn't.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Joseph, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
par un voyageur
Publié le 14 mars 2024 sur Expedia
Room was very clean and I like that we could easily walk to gondola for skiing. Parking area could use some extra lighting at night though
Commentaires de Gestion de l’hôtel
14 mars 2024 par Joseph, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Jenn, Gestion de l’hôtel
We love hearing from you! Thank you for your feedback. Enjoy the rest of your stay.
