Ratings based on 1,008 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Colorado Springs
Posted Feb. 16, 2024 on Expedia
Great location, service and accommodation are excellent. Breakfast buffet is a must have
Comment from Hotel Management
Feb. 20, 2024 by Elin Roquet, General Manager, Hotel Management
Dear Claudia,Thank you for this great feedback about your recent stay.We're thrilled to hear that our location served you well and that you found our service to be excellent. It's also wonderful to know that the accommodation met your expectations and that our breakfast buffet was a highlight of your stay. Our team takes great pride in offering spacious rooms and a diverse breakfast, providing a perfect start to the day overlooking the stunning Lake Mälaren. We are delighted that these aspects contributed positively to your time at our hotel.We look forward to welcoming you back. Best regards,Elin Roquet, General Manager
by A traveller
Posted Feb. 12, 2024 on Expedia
Good view and close to central station
Comment from Hotel Management
Feb. 13, 2024 by Elin Roquet, General Manager, Hotel Management
Dear Katherine,Thank you for this kind feedback concerning your visit.We're delighted to hear that you appreciated the stunning views and our proximity to the central station, ensuring convenient access to the city's offerings. Our team takes great pride in maintaining cleanliness, and we're glad that you rated this aspect highly.It seems there was an aspect of your stay that did not meet your expectations fully. Please rest assured that we are committed to providing exceptional service and accommodations, and we continuously strive to enhance our hotel conditions.We look forward to the pleasure of seeing you again in the future. Kind regards,Elin Roquet, General Manager
by A traveller
Not ideal cleanliness
Posted Jan. 29, 2024 on HotelsThe overall cleanliness of the hotel is not good. There's a lot of dust in the room, underneath the beds and furniture, and in the restaurant. The furniture is old and damaged.
Comment from Hotel Management
Jan. 30, 2024 by Elin Roquet, General Manager, Hotel Management
Dear Juan.We thank you for taking the time to provide us with your feedback.It's gratifying to hear that you found comfort in our accommodations, with our Sheraton Signature Beds designed for a restful sleep. We're also pleased to note your satisfaction with the level of service provided by our team. However, we regret to hear of your concerns regarding cleanliness and the condition of the furniture. Our guests' comfort and satisfaction are paramount, and we typically pride ourselves on maintaining impeccable standards. While our upcoming full-scale renovation, set for January, will address updates to our hotel, we assure you that we continuously strive to deliver a clean and welcoming environment for all our guests.It would be a pleasure to welcome you back on a future occasion. Best regards,Elin Roquet, General Manager
by A traveller
Posted Jan. 14, 2024 on Expedia
Marvellous stay! We visited Stockholm for two nights. This property and surrounding area are outstanding. Excellent view of the harbour. Staff were amazing. They upgraded us for my birthday. Plenty of transport and dining next door.
Comment from Hotel Management
Jan. 15, 2024 by Elin Roquet, General Manager, Hotel Management
Dear Tari,Thank you for sharing this review.We are thrilled to hear that the magnificent views of the harbor from our property added a special touch to your stay. It's wonderful to know that our staff's commitment to service excellence made your birthday celebration even more memorable with an upgrade. Our central location indeed offers convenient access to transport and dining options, ensuring a seamless stay for our guests.We hope that you will return on another occasion. Best wishes,Elin Roquet, General Manager
by A traveller
Posted Jan. 8, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Manager, Hotel Management
Dear John,Thank you for taking the time to share your feedback.We are glad to know that you enjoyed your room, however, we regret that the rest of your stay was not fully satisfying. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will allow us the opportunity to welcome you back in future. Best regards,
by A traveller from EL Paso
Posted Jan. 7, 2024 on Expedia
The cleaning of the rooms was terrible..didn't use any cleaning products
Comment from Hotel Management
Jan. 8, 2024 by Elin Roquet, General Manager, Hotel Management
Dear Bertha Elizabeth,Thank you for taking the time to review your stay.It's great to hear that you found our room amenities to our high standards, and we appreciate your compliments on them. Our team works diligently to ensure our guests have a comfortable stay with the Sheraton Signature Beds and complimentary high-speed Wi-Fi, among other amenities. We are, however, concerned to read your comments about room cleanliness. Please rest assured that daily housekeeping is a standard at our hotel, and we are committed to maintaining rigorous cleaning protocols. We apologize for any oversight that may have occurred during your stay and we will reinforce our attention to detail with our housekeeping team.We look forward to the pleasure of seeing you again. Best regards,Elin Roquet, General Manager
by A traveller
Posted Dec. 26, 2023 on Expedia
Comment from Hotel Management
Dec. 29, 2023 by Manager, Hotel Management
Hej Mahmood,Vår personal strävar alltid efter att erbjuda enastående service, och vi beklagar om ni inte upplevde det vid ert besök. Vi tar era synpunkter på största allvar och kommer att se till att våra gästers förväntningar alltid möts med högsta möjliga standard.Vi hoppas få möjligheten att välkomna er tillbaka i framtiden för en förbättrad upplevelse. Vänliga hälsningar.
by A traveller
Posted Dec. 21, 2023 on Expedia
Comment from Hotel Management
Dec. 22, 2023 by Elin Roquet, General Manager, Hotel Management
Kära gäst, tack för era ord efter er vistelse hos oss.Det gläder oss att höra att ni uppskattade den höga standarden på rummens renhet och hotellets skick. Vårt team strävar alltid efter att ge bästa möjliga service, och det är fantastiskt att ni kände er väl omhändertagna under er vistelse. Vi är även tacksamma för era positiva kommentarer om rummens bekvämligheter, vilket speglar vårt mål att erbjuda en komfortabel och minnesvärd upplevelse för alla våra gäster.Elin Roquet, General Manager
by A traveller
Posted Dec. 15, 2023 on Hotels
Comment from Hotel Management
Dec. 18, 2023 by Elin Roquet, General Manager, Hotel Management
Kära Marcus, stort tack för att ni valde att bo hos oss och för ert fina omdöme.Det är roligt att få läsa att ni var nöjda med rummets renlighet och hotellets skick.Det är även fint att veta att servicen levde upp till era förväntningar. Vår personal strävar alltid efter att leverera en service i världsklass och det är fantastiskt att få denna typ av bekräftelse från våra gäster.Vi ser fram emot att välkomna er igen!Elin Roquet, General Manager
by A traveller
Posted Dec. 15, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Elin Roquet, General Manager, Hotel Management
Kära Christopher, tack för ert fina omdöme efter er vistelse hos oss.Det är roligt att få läsa att ni trivdes bra hos oss och att ni uppskattade våra välstädade lokaler. Det är även fantastiskt att veta att servicen levde upp till era förväntningar. Vår personal gör alltid sitt bästa för att hjälpa våra gäster och det är fint när det uppmärksammas.Vi ser fram emot att välkomna er igen!Elin Roquet, General Manager
