Ratings based on 984 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Water torture!
Posted Nov. 21, 2022 on HotelsThe hotel was ok and in a great location for our visit to Stoke-on-Trent.
The room we were given was small, with the double bed up against the wall.
When in the room there was the sound of water running and this never stopped, even after telling the reception and was told by them that the maintenance people would sort it out, but no, it kept on running! It was like water torture! So if room 317 is allocated to you, then insist on another room!!
The breakfast was good and the staff serving were all very friendly and helpful.
by A traveller
Posted Nov. 17, 2022 on Hotels
Comment from Hotel Management
Nov. 19, 2022 by Reception, Hotel Management
Thank you for your feedback.
by A traveller
Posted Nov. 15, 2022 on Hotels
It was ok
Comment from Hotel Management
Nov. 16, 2022 by Reception, Hotel Management
Thank you for your feedback.
by A traveller
Posted Nov. 12, 2022 on Hotels
Comment from Hotel Management
Nov. 13, 2022 by Reception, Hotel Management
Thank you for your kind review.We look forward to welcoming you back soon.
by A traveller
worse experience
Posted Oct. 31, 2022 on HotelsFirst ever experience to stay in Best Western Hotel. No heating for the duration of stay, asked several times, experience cold feet. I was told at one point by one of the receptionists that's why duvet are provided. Had to checked out.
Comment from Hotel Management
Nov. 3, 2022 by Reception, Hotel Management
We appreciate your custom and feedback.
by A traveller
Great location, way too tired.
Posted Oct. 30, 2022 on HotelsStaff were excellent at solving problems... If which there were a few. The hotel is VERY tired and a bit scabby. The room needs a good scrub too, not the cleanest! 😞
Comment from Hotel Management
Oct. 30, 2022 by Reception, Hotel Management
Thank you for your feedback.
by A traveller
Posted Oct. 30, 2022 on Hotels
Comment from Hotel Management
Oct. 30, 2022 by Reception, Hotel Management
Thank you for your feedback.
by A traveller
Ideal location for Regent Theatre goers
Posted Oct. 29, 2022 on HotelsWe were greated by a friendly recepcionist who was very helpful and polite. The bedroom was clean and spacious with everything needed for a short stay. The buffet style breadfast was plentiful and well cooked.
The hotel is very close to the centre of town.
Ideal if going to the Regent Theatre as it is only a short 5 minute walk away.
Would recommend this hotel if staying in Stoke
Comment from Hotel Management
Oct. 30, 2022 by Tom - Reception, Hotel Management
Thank you for your fantastic feedback, we very much appreciate it and hope to welcome you back soon.
by A traveller
Posted Oct. 28, 2022 on Expedia
After a 9 hour drive from the North of Scotland we looked forward to a meal and bed, that first night the room was so hot due to the radiator stuck full open due to no thermostat being fitted. We had the windows open which due to the noise off the road exacerbated the lack of sleep. The next morning we went to the swimming pool to try and unwind but then to be charged 6pp to use the pool (and empty hot tub). We spoke to the receptionist regarding the radiator and a supposed maintenance person looked at the radiator which did not get fixed, spoke to the receptionist again regarding this and was told he could not fit a replacement thermostat, FYI this is a 2 second job to screw on a unit. The attitude and inability to resolve this matter meant a second night of no sleep in a furnace of a bedroom. Just what we needed for a 9 hour drive home.
Stayed in many Best Western hotels and this by far is the arm pit of them all. Hope they learn some manners and customer services and look after their guests.
Comment from Hotel Management
Oct. 28, 2022 by Reception, Hotel Management
Thank you for your feedback.
by A traveller
Posted Oct. 26, 2022 on Hotels
Comment from Hotel Management
Nov. 3, 2022 by Reception, Hotel Management
Thank you for your review.
