Note fondée sur 674 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de L'Ancienne-Lorette
Publié le 8 juill. 2019 sur Hotels
par un voyageur
Publié le 18 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Nelson,Thank you for your feedback. We appreciate your honesty and value your input. If there are specific areas where we can improve to enhance your experience in the future, please don't hesitate to let us know. We strive to provide the best possible service to all our guests, and your feedback helps us to achieve that goal.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
par un voyageur de TORONTO
Publié le 18 mars 2024 sur Expedia
The room was clean and spacious and recently renovated, no carpets! The beds were comfortable. The heating was not noisy and it good condition. Bathroom was clean.
The hallway carpets were old and looked like they needed a cleaning or better yet replacement.
This property is well located and had the essentials for a comfortable sleeping place.
The checkin was quick and good. Staff were friendly.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Deepti,Thank you for your detailed feedback! We're delighted to hear that you found our recently renovated room clean, spacious, and comfortable, with the added bonus of no carpets. We're glad you enjoyed the comfortable beds and the quiet and efficient heating. We appreciate your observation about the hallway carpets and will take your comments into consideration for future improvements.It's great to know that you found our property well-located and equipped with the essentials for a comfortable stay. We're also pleased that you had a quick and smooth check-in experience and that our staff were friendly.Your feedback is valuable to us, and we hope to welcome you back for another pleasant stay in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
par un voyageur
Publié le 17 mars 2024 sur Expedia
Cleanliness quiet bed pillows comfortable
Commentaires de Gestion de l’hôtel
27 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Larry,Thank you for your feedback! We're delighted to hear that you found our hotel to be clean, quiet, and that you enjoyed the comfortable bed and pillows. Providing a comfortable and relaxing environment for our guests is our top priority, and we're glad we succeeded during your stay.Your satisfaction means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mai 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear William,Thank you for taking the time to share your feedback and for rating us 4/5! We're pleased to know that you had a positive experience overall.Your review means a lot to us, and we're always striving to improve. If there's anything specific you feel we could enhance to make your next stay even better, please don't hesitate to let us know. Your input helps us continue to provide the best service possible.We look forward to welcoming you back soon!Warm regards,Melanie T. McKinneyFront Desk SupervisorEconoLodge Cleveland Southeast - Kent
par un voyageur
Publié le 10 mars 2024 sur Expedia
Smells bad.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Melanie , Gestion de l’hôtel
Dear Dennis,We sincerely apologize for the unpleasant odor you experienced during your stay with us. Providing a comfortable and pleasant environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will investigate the source of the odor to address it promptly. Our team is committed to ensuring that all areas of our hotel are clean and odor-free for our guests' enjoyment.If there is anything else we can do to make your stay more comfortable, please do not hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
par un voyageur
Publié le 27 févr. 2024 sur Expedia
This is one of Ohio’s best kept secrets! Clean, quiet and extremely reasonable.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Dr. Rhonda,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay and that we could provide you with a clean, quiet, and reasonably priced accommodation.At EconoLodge, we strive to create a comfortable and welcoming environment for all our guests, and it's rewarding to know that our efforts have contributed to your satisfaction. Your feedback is invaluable to us as we continue to improve and enhance our services.We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Ohio. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Steven,Thank you so much for your perfect 5/5 review! We are thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you loved about your visit or if you have any suggestions for us to maintain this high level of satisfaction, please feel free to share. We look forward to welcoming you back for another fantastic stay in the future!Best regards,Melanie T McKinneyFront Desk Supervisor EconoLodge
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The staff was great and it was so was the cleanliness. The location was so inconvenient right off of the highway and I had to pay the toll twice just to find it. The hotel didn’t smell great but the room was so nice. I would def recommend if you’re looking for a great deal!
Commentaires de Gestion de l’hôtel
14 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Aleysia,Thank you for your recent stay with us and for taking the time to share your feedback. We're thrilled to hear that you found our staff to be great and that you appreciated the cleanliness of our hotel. Providing exceptional service and maintaining high cleanliness standards are our top priorities, so it's rewarding to know that we succeeded in meeting your expectations in these aspects.We apologize for any inconvenience you experienced with our hotel's location, especially regarding the tolls and the proximity to the highway. We understand the importance of convenience for our guests and will take your feedback into account as we strive to enhance the overall guest experience.Regarding the odor you mentioned, please rest assured that we will address this issue promptly to ensure a pleasant environment for all our guests.Thank you for recommending us as a great deal. Your satisfaction is our utmost priority, and we're delighted that you enjoyed your stay overall. We look forward to welcoming you back for another wonderful experience in the future.Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
par un voyageur
Publié le 25 févr. 2024 sur Expedia
I stayed at the Econo lodge on a Saturday night. I really enjoyed having such a welcoming staff! Clean rooms. Very accommodating! Thanks so much!!
Commentaires de Gestion de l’hôtel
14 mars 2024 par Front Desk Supervisor, Gestion de l’hôtel
Dear Joseph,Thank you for choosing to stay at Econo Lodge and for sharing your positive experience with us! We're delighted to hear that you enjoyed your Saturday night stay and that our welcoming staff, clean rooms, and accommodating service contributed to a pleasant visit.Ensuring our guests feel welcomed and comfortable is our top priority, so it's fantastic to know that we met your expectations in this regard. Your kind words will be shared with our team, as they serve as encouragement to continue providing excellent service.Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Melanie T McKinneyFront Desk SupervisorEconoLodge
