Note fondée sur 361 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,2 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Famillespar un voyageur de Quebec
hotel modique mais confortable
Publié le 18 juill. 2010 sur ExpediaHotel propre, service courtois, accueil rapide. Petit déjeuner inclus, peu de choix et pauvre en quantité. Pas de piscine et loin des attractions de virginia beach. Prix modique, recommandé pour une nuit à mi-chemin pour un long voyage sans plus.
par un voyageur
Horrible stay away
Publié le 10 mars 2024 sur HotelsCoustmer receptionist was a horrible person my room had mold in the room
Commentaires de Gestion de l’hôtel
13 mars 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Ambrea, Thank you for taking the time to tell us about your experience at the RED ROOF INN SUFFOLK. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you described with the staff along with the possible mold you highlighted. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Bathroom towels were stained. Tub had a ring of dirt. Toilet had poop streaks in it. Red substance on the floor and wall.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Courtney,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Suffolk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You indicated that you were unsatisfied with the stained bathroom towels, the uncleanliness of the toilet and the other concerns you listed is truly regrettable. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Tried to add on other expenses- dog fee
Dirty outside and in room
Very loud
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Sue, Thank you for taking the time to tell us about your experience at the Red Roof Inn Suffolk. We are sorry you had a less than satisfactory experience, prompting your 2/5 rating. Please accept our sincerest apologies for the less than ideal encounter you had with the room regrading the lack of cleanliness and the possible noise disturbance you encountered. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Raechelle. The staff and I at the Red Roof Inn Suffolk were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Very clean room and quiet property. Hotel is located on a very busy road, but the room was still quiet and comfortable.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Amber,Thank you for taking the time to tell us about your experience at the Red Roof Inn Suffolk. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 rating. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 2 janv. 2024 sur Expedia
My stay at the Red Roof Inn was good. The evening and morning staff were very nice, and friendly. I brought my dog, and they were very welcoming of him. This is a good hotel for the price. It's not the Ritz Carlton, but it's newly renovated, clean, and fairly quiet. My only complaint is I could smell marijuana through the vents, and it is supposed to be a "no smoking" facility. Other than that, the stay was good!
Commentaires de Gestion de l’hôtel
4 janv. 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Hannah,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SUFFOLK. I am happy to read that you found the staff to be very friendly, the price to be good and the room to be clean. I will certainly bring this to the property’s attention in an effort to address your concern regarding the smell coming from the vent. We appreciate your business and truly value your feedback.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 26 déc. 2023
par un voyageur
Publié le 19 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
13 janv. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Montoya,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Suffolk. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 nov. 2023 sur Expedia
The floors were disgusting, I don’t think they are ever mopped. Not once did our room get cleaned or offered fresh/clean towels. The only housekeeping staff we saw was when we checked in and they were loudly bad mouthing another member of the staff. Not very professional. Nasty air filter in the AC, it smelled like old cigarettes all the time. Didn’t feel safe around the hotel, a lot of homeless-looking people hanging around smoking and checking out your belongings when you take them in and out of the car, loud obnoxious music…I could go on and on
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Kerry-lee RediResponse Specialist, Gestion de l’hôtel
Dear Brian,It was a disappointment to see your poor rating after your experience with us at the RED ROOF INN SUFFOLK. I am sorry your stay was less than favorable as you indicated the floors were unclean, the staff were unprofessional, the AC smelled along with other mentioned concerns. Please know your voice is of tremendous importance to us at Red Roof, as we focus on the betterment of guest experience by improving our services.Thank you again for your feedbackSincerely,Red Roof Management
