Note fondée sur 308 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Wotif
Excellent night rest! Very clean, great facilities, excellent customer service and yummy breakfast! Even made us scrambed eggs dairy free! Well done Holiday Inn thankyou for making our stay a lovely experience 👍
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Front Office, Gestion de l’hôtel
Hi Shane,Thank you again for staying with us.We are glad to hear that you enjoyed your recent stay. We hope to welcome you again next time.Kind Regards,
par un voyageur
Publié le 12 févr. 2024 sur Wotif
Hotel was great in every way but no onsite parking is an issue for such a great hotel-
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Reservations, Gestion de l’hôtel
Thank you for taking the time to review your stay. We hope to welcome you back soon. Kind regards, The Reservations Team
par un voyageur
Publié le 12 févr. 2024 sur Lastminute
Had to park off site, over priced, size of the room was the size of a bathroom, bed was like a rock
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Reservations, Gestion de l’hôtel
Thank you for taking the time to review your stay. We hope to welcome you back soon. Kind regards, The Reservations Team
par un voyageur
Publié le 9 févr. 2024 sur Expedia
First few nights were only just bearable. Unable to sleep due to aircon turning off every hour or so, this would then cause us to wake up hot AF and turn aircon back on. We repeated this for two nights, staff unable to help until we requested a new room or we were ready to check out. Moved to new room and the aircon issue did not continue so clearly a fault in the first room. Apart from almost getting a divorce due to the ongoing sleep deprivation the first few nights, everything else was ok.
Probably wouldn’t stay here again though.
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Chan Saisut, Gestion de l’hôtel
Dear Mr. Sean,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you to learn more about your experience at our hotel. After reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that you deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Engineering Team to ensure such lapses in our standards do not occur in the future. As mentioned, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.Best regards,Chan SaisutDuty Manager
par un voyageur
Publié le 29 janv. 2024 sur Lastminute
It's pretty well maintained and staff were kind too. Many restaurants to walk in nearby the hotel and Sunshine plaza shopping centre was so close. The beach was 17 mins walk distance, though. The rooftop swimming pool was good too but a bit dirty. I saw some white settlement or papers? in the water, and saw them again the next day. Overall, it was good.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Front Office, Gestion de l’hôtel
We're glad you enjoyed your stay and appreciate your feedback. We apologize for any inconvenience with the rooftop pool and have taken immediate steps to address it. We hope to welcome you back for an improved experience.
par un voyageur de Kallangur
Publié le 25 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Front Office, Gestion de l’hôtel
Hi Craig,Thank you for your feedback. We are glad you enjoyed your stay and we hope to welcome you again soon.Kind Regards,
par un voyageur
Publié le 25 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Front Office, Gestion de l’hôtel
Hi Craig,Thank you for your feedback. We hope to welcome you again soon.Kind Regards,
par un voyageur
Publié le 23 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Front Office, Gestion de l’hôtel
Hi Philip,Thank you for your feedback. We are glad you enjoyed your stay and we hope to welcome you again soon.Kind Regards,
par un voyageur
Publié le 20 janv. 2024 sur Wotif
We was their for 5 days they never clean the floor in our room
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Chan Saisut, Gestion de l’hôtel
Dear Mr. Charles,I would like to thank you for sharing your honest feedback as it enables us to improve our service.While it was disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you to learn more about your experience at our hotel. After listening to you during your stay and reading your review, I can honestly say that we have failed as a hotel in providing seamless stay that your family deserve. We do take all feedback very seriously and I have personally taken the liberty of addressing your concerns with the Executive Housekeeper to ensure such lapses in our standards do not occur in the future. As mentioned, I hope to have the opportunity to personally assist with your upcoming stay to ensure that we provide you with a truly memorable experience that we are renowned for at Holiday Inn Express & Suites Sunshine Coast.Best regards,Duty Manager
par un voyageur
Publié le 15 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Reservations, Gestion de l’hôtel
Thank you for taking the time to review your stay. We hope to welcome you back soon. Kind regards, The Reservations Team
