Note fondée sur 2 337 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Un peu plus de considération
Publié le 13 janv. 2020 sur HotelsHôtel correct mais appreciation limitée par certains manques : pas de ménage quotidien dans l'appartement et la sdb pas de changement systématiquement des serviettes de bain ...
Commentaires de Gestion de l’hôtel
25 janv. 2020 par Dan M, Gestion de l’hôtel
Hi Andre,
Thanks for reviewing your recent stay.
We hope to welcome you back in the near future.
Kind Regards,
Dan M
Assistant Manager
par Daniel de Nouméa
Bonne impression générale...
Publié le 4 mars 2014 sur HotelsBonnes impressions , je peux y revenir sans problème.Cependant la kitchenette est petite est pas suffisamment achalandée en ustensiles , réfrigérateur de type top, et l'appareil de cuisson (portable) un peu justes.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Great location and lovely accommodation
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hayley , Gestion de l’hôtel
Hi PeterThank you for your review of your stay at Mantra Mooloolaba Beach.We are glad you had a lovely stay.We hope to welcome you back soon in the near future.Kind RegardsHayley - Reception
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Overall our stay was enjoyable, however, upon arrival we were given a room that wasn’t really an ocean view which is what we had paid for. Granted the staff did move us to another room when we said something, however, it wasn’t the best start to our holiday. The furnishings were outdated considering we had paid extra for a renovated room. The couch smelt so badly you wouldn’t even want to sit on it as the smell transferred to our clothes. The air con worked really poorly so our last night wasn’t great for sleeping. The staff were helpful, however, when we checked out they did not ask us how our stay was or engage much. The pool was nice, although it would have been better if the umbrellas that have to be put up by staff were up as there isn’t much shaded area.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Dan, Gestion de l’hôtel
Hi Caitlin,Thank you for sharing your feedback with us, and we apologize for the issues you encountered during your stay. We're glad to hear that our staff was able to address the room situation promptly, although we regret that it was not the seamless start to your holiday that we aim to provide.We appreciate your comments regarding the furnishings and the condition of the couch. Your feedback is invaluable as we continuously work towards improving our facilities and ensuring our guests have a comfortable experience. Rest assured, we will address these concerns with our housekeeping and maintenance teams to prevent such issues from recurring in the future.We apologize for the inconvenience caused by the poorly functioning air conditioning and for the lack of engagement during check-out. Your comments have been shared with the relevant departments for further review and improvement.Regarding the pool area, we will certainly look into providing more shaded areas for our guests' comfort. Thank you for bringing this to our attention.We value your patronage and hope that you will consider giving us another opportunity to provide you with a superior experience in the future. If you choose to stay with us again, please don't hesitate to reach out to our team directly so we can ensure that your next stay is truly enjoyable from start to finish.Kind Regards,DanFOM
par un voyageur
Publié le 16 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
23 mars 2024 par MMB, Gestion de l’hôtel
Hi AnnaThank you for your review of your stay at Mantra Mooloolaba Beach. We are glad you had a lovely stay.We hope to welcome you back in the near future.Kind RegardsHayley - Reception
par un voyageur
Great place to stat
Publié le 15 févr. 2024 sur HotelsThe staff and accommodation was amazing. A little worn in places from wear and tear. But overall a great place to stay and relax.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par reception , Gestion de l’hôtel
Hi KellyThank you for your review of your stay at Mantra Mooloolaba Beach. We are glad you had a lovely stay.We hope to welcome you back soon!Kind RegardsHayley - Reception
par un voyageur
Publié le 11 févr. 2024 sur Wotif
Great room
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hayley , Gestion de l’hôtel
Hi SandyThank you for your review of your stay at Mantra Mooloolaba Beach. We are glad you had a lovely stay.We hope to welcome you back in then near future.Kind RegardsHayley - Reception
par un voyageur
Bed like a rock
Publié le 8 févr. 2024 sur HotelsBed that firm may as well have thrown a sheet over a boulder.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Dan, Gestion de l’hôtel
Hi Stacey,Thanks for taking the time to review your recent stay.We have 24 hour reception and if notified of any issues we will do all we can to assist to ensure you have a relaxing and enjoyable stay.We appreciate your feedback and hope to welcome you back soon.Kind Regards,DanFOM
par un voyageur
Publié le 2 févr. 2024 sur Expedia
Easy and smooth with a great view.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Dan, Gestion de l’hôtel
Hi Scott,Thanks for taking the time to review your recent stay.We appreciate your feedback and hope to welcome you back soon.Kind Regards,DanFOM
par un voyageur
Publié le 22 janv. 2024 sur Expedia
This is a great property to stay with or without kids. The staff working in this hotel are really friendly and very accommodating
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Dan, Gestion de l’hôtel
Hi Monica,Thanks for the great review.We appreciate your feedback and hope to welcome you back soon.Kind Regards,DanFront Office Manager
