Ratings based on 922 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 19, 2024
The staff was delightful, and the facilities were nice and clean.
Comment from Hotel Management
May 19, 2024 by agm, Hotel Management
Thank you for choosing the Hampton Inn & Suites in Tamarac-West during your last visit to the area and for taking the time to fill out our online survey as our guests’ opinions on our services are very important to us. Your opinion is an essential tool that helps us gauge the effectiveness of our efforts to make your stay at our hotel pleasant and enjoyable. We are so glad we were able to achieve our goal of guest satisfaction.
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 10, 2024 by agm, Hotel Management
Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We were pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve our goal for you.
by A traveller
Promote Erik 😂
Posted Mar. 8, 2024 on HotelsOverall, the room was spacious.
The toilet seat was noisy (funny thing to complain about, I know - but it drove me nuts 😂). Elevators took forever as one was out of service. The room itself was decent, the outside hallway was a bit...meh...the floors/carpets were pretty disgusting. Breakfast was decent. Erik at the front desk was amazing!!
Comment from Hotel Management
Mar. 9, 2024 by agm, Hotel Management
Thank you for taking the time to review our hotel. It is great to hear that you enjoyed your stay. I am especially glad to know that although you experienced a problem during your stay we were able to resolve it to your satisfaction. We hope you will come back and visit us the next time you are down visiting family.
by A traveller
Posted Mar. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by agm, Hotel Management
Thank you for taking the time to fill out our on line survey as our guests’ opinions on our services are very important to us and it is an essential tool that helps us gauge the effectiveness of our efforts to make your stay at our hotel pleasant and enjoyable. We expend considerable effort to ensure our guests receive courteous service and comfortable accommodations, and we do apologize that in your case, we did not achieve our goal of guest satisfaction and did not exceed your expectations.
by A traveller
Dirty, needs update
Posted Mar. 4, 2024 on HotelsOne of two elevators broken, room had broken falling apart furniture, floors were dirty. Bathroom was dirty, tiles falling off in bathroom floor. Excessive caulking in shower corners that was mold covered. Carpets in hallways dirty and stained, hotel needs a cleaning and an update badly. Staff interactions were all positive, exterior was clean
Comment from Hotel Management
Mar. 9, 2024 by agm, Hotel Management
Thank you for your feedback. Please be assured that we will be working on the issues mentioned on your feedback and your response email with all departments involved directly in order to facilitate a resolution.
by A traveller
Posted Mar. 4, 2024 on Expedia
Where do I start? First and foremost there was only one functional elevator, which made getting to the 3rd floor an adventure each time we had to use it, the refrigerator in the room did not work, and the room had roaches!
As a BONUS, the hallway on the 3rd floor felt like an INFERNO.
For almost $200.00 a night, I felt CHEATED! 😕😠😡
Comment from Hotel Management
Mar. 9, 2024 by agm, Hotel Management
Thank you for your feedback. Please be assured that we will be working on the issues mentioned on your feedback and your response email with all departments involved directly in order to facilitate a resolution.
by A traveller
Run down property
Posted Mar. 4, 2024 on HotelsOnly one working elevator, and the wait was ridiculous just to get on - at one point the staff had us exit so their cart could get in and then we had to re-enter elevator (all of this with no English) the staff said they have been complaining about this for months. The headboards in our room were chipped and there was black spots all around the tub should’ve taken pictures. The whole hotel was very damp. Hard to keep it cool in our room. Breakfast food was good.
Comment from Hotel Management
Mar. 19, 2024 by Agm, Hotel Management
Thank you for taking the time to fill out our on line survey as our guests’ opinions on our services are very important to us and it is an essential tool that helps us gauge the effectiveness of our efforts to make your stay at our hotel pleasant and enjoyable. On behalf of myself and the entire staff here at the Hampton Inn & Suites Tamarac-West, please accept our most heartfelt apologies for the inconvenience you have encountered during your stay. We expend considerable effort to ensure our guests receive courteous service and comfortable accommodations, and we do apologize that in your case, we did not achieve our goal of guest satisfaction and did not exceed your expectations. Please be assured that we will be working on the issues mentioned on your feedback and your response email with all departments involved directly in order to facilitate a resolution.
by A traveller
Posted Mar. 3, 2024 on Expedia
The rooms were clean. Breakfast was delicious and staff was friendly and helpful
Comment from Hotel Management
Mar. 3, 2024 by shari, Hotel Management
Thank you for your feedback. Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We were pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve our goal for you.
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 3, 2024 by shari, Hotel Management
Thank you for taking the time to fill out our on line survey as our guests’ opinions on our services are very important to us and it is an essential tool that helps us gauge the effectiveness of our efforts to make your stay at our hotel pleasant and enjoyable. On behalf of myself and the entire staff here at the Hampton Inn & Suites Tamarac-West, please accept our most heartfelt apologies for the inconvenience you have encountered during your stay. We expend considerable effort to ensure our guests receive courteous service and comfortable accommodations, and we do apologize that in your case, we did not achieve our goal of guest satisfaction and did not exceed your expectations. Scores of 8 or lower shows us that we have failed in satisfying you completely and we still have some work to do ahead of us. Please be assured that we will be working on the issues mentioned on your feedback and your response email with all departments involved directly in order to facilitate a resolution.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 3, 2024 by shari, Hotel Management
Thank you for your feedback. Thank you for taking the time to complete the survey regarding your recent stay at our hotel. We were pleased to know that you enjoyed your stay with us. It is our goal to deliver a wonderful experience to each of our guests, and I’m glad we were able to achieve our goal for you.
