Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Dear SUONGKWANG,Thank you for rating us. We are sorry to hear you did not feel we deserve a better rating. We would love to hear more about your stay and address any areas of concern you may have so that we can improve our product and services. We would like to humbly apologize for any inconveniences you may have experienced. We look forward to hearing more from you soon.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2024 par Ben Perera, Gestion de l’hôtel
Dear Hiroyuki,Thank you for sharing your feedback with us, although we're sorry to hear that your experience fell short of expectations. We are committed to providing exceptional service and comfort to all our guests, and we regret that we did not meet your expectations on this occasion. If there are specific aspects of your stay that you would like to discuss further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your input and hope to have the opportunity to regain your trust in the future.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a more positive experience.
par un voyageur
Publié le 16 févr. 2024 sur Expedia
立地、施設ともに素晴らしいです！
チェックインは少々待ちましたが、ドリンクサービスしていただき、待ち時間のロビーもゆったりしていてのんびりくつろげました！
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Håfa Adai shunsuke,Thank you for sharing your positive experience with us! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that you found both aspects to your satisfaction. We apologize for any inconvenience you experienced with the wait during check-in. However, we're pleased to know that our team took care of you by serving drinks while you waited. Your feedback is invaluable as it helps us continually improve our services and guest experiences. We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 16 févr. 2024 sur Expedia
バルコニーの柵が低く、隙間も空いてるので、少し怖いです。シャワートイレの部屋が下水道臭く、とても臭います。高級ホテルではまずあり得ないレベルです。便器の下に謎の穴が開いたあり、そこからの臭いかもしれません。ベットのマットレスは快適でとても寝心地が良かったです。
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Dear KO,Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your recent stay. Please be assured that your comments have been taken seriously, and we are committed to addressing the issues you've highlighted.
par un voyageur
Good!!
Publié le 15 févr. 2024 sur Hotels주변환경이 좋았고 서비스나 룸 청결도 좋았습니다. 다시괌에 간다면 또 묵고싶습니다.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Håfa Adai Suyoung,Thank you for reviewing us! As we continue to improve our products and services, we look forward to welcoming you back to another great experience. Thank you for choosing Dusit Thani Guam Resort!
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Håfa Adai ju,Thank you for the positive rating!
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Håfa Adai Junki,Thank you for the positive rating!
par un voyageur
한 번 정도는 꼭 괌에서 숙박할만한 호텔
Publié le 14 févr. 2024 sur Hotels요청사항 잘 들어주셨고 체크인할때 계셨던 한국인 직원 Grace님 친절해서 기억에 남네요. 음료서비스를 받기는 했지만 방이 준비 안 되서 기다리는데 힘들었네요. 화장실 냄새가 잘 안 빠져요.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to review us. We are glad to hear that your overall experience with us was positive. We do apologize for any inconvenience you experienced during your visit. As we aim to provide the best possible service and attention to detail, we hope you will allow us another chance to welcome you back to a better experience.
par un voyageur
두짓타니 좋아요
Publié le 13 févr. 2024 sur Hotels깨끗하고 낡지않아 좋아요
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Håfa Adai JaeChul,Thank you so much for taking the time to review us! We are happy to hear you enjoyed your visit. As we continue to improve our products and services, we look forward to welcoming you back to another great experience.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
また行きたいです！
Commentaires de Gestion de l’hôtel
15 mars 2024 par Ben Perera, Gestion de l’hôtel
Dear MIOThank you for taking the time to leave us a review. We are glad to hear that your overall experience with us was positive. We look forward to welcoming you back again for another great experience.
