Note fondée sur 965 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
21 déc. 2018 par Hilton Guam, Gestion de l’hôtel
Hafa Adai,
Thank you for sharing your rating with us. We're happy to hear that you had a wonderful time at the Hilton Guam Resort & Spa and wish to welcome you back to the hotel soon.
Thank you,
Hilton Guam
par un voyageur
Publié le 11 févr. 2024 sur Expedia
시설이 낡고 조식 석식 뷔페도 3일 내내 메뉴 변화가 거의 없었음
방은 넓은 편이고 뷰도 좋았음
뷔페 식당이 조금 추워서 야외 식탁에서 식사를 하는데 하루는 서비스를 해주었는데 다음날은 기본적인 세팅도 안해주고 빈접시도 치워주지 않았음
우리 테이블 뿐만 아니라 다른 테이블들도 모두 서비스를 제공해주지 않았음
만일 서비스를 해주지 않을거면 미리 안내를 해야하는데 그런 과정도 없었음
Commentaires de Gestion de l’hôtel
12 févr. 2024 par kelly, Gestion de l’hôtel
Buenas and Håfa Adai! Thank you for your honest feedback as it allows us to improve on the service opportunity you mentioned. We are sorry we did not live up to our high standard of providing a great breakfast. We are reviewing our breakfast menu and preparations to make it better. We would love the opportunity to make it right.
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Hilton Guam Resort & Spa, Gestion de l’hôtel
Håfa Adai Takuaki,Thank you for taking the time to leave us a rating on Expedia. We hope you had a pleasant stay and would love to hear more about your experience to see how we can make your next visit even better.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 28 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 févr. 2024 par Hilton Guam Resort & Spa, Gestion de l’hôtel
Håfa Adai Darren,Thank you for the excellent 5 out of 5 rating on Expedia! We're delighted to know that your experience with us was outstanding. We look forward to welcoming you back to Hilton Guam Resort & Spa for another exceptional stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hilton Guam Resort & Spa, Gestion de l’hôtel
Håfa Adai Joonseok,Thank you for the perfect rating on Hotels.com! We're delighted to know that your experience with us was exceptional. We look forward to welcoming you back to Hilton Guam Resort & Spa for another outstanding stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 18 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 janv. 2024 par Hilton Guam, Gestion de l’hôtel
Håfa Adai DENNIS C,Thank you for your 8 out of 10 rating! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back to the Hilton Guam Resort & Spa.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hilton Guam, Gestion de l’hôtel
Håfa Adai TAEHWAN,Thank you for your 4 out of 5 rating on Expedia. We're glad to know that your stay with us was positive and we appreciate your feedback. We're committed to making your next visit even more enjoyable.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hilton Guam, Gestion de l’hôtel
Håfa Adai SUGISHITA,Thank you for the perfect 10 out of 10 rating! We're thrilled to know that your experience with us was exceptional. We look forward to continuing to provide you with outstanding service on your future visits.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hilton Guam Resort & Spa, Gestion de l’hôtel
Håfa Adai MAKIKO,Thank you for the excellent 5 out of 5 rating on Expedia! We're thrilled to know that your experience with us was outstanding. We look forward to welcoming you back to Hilton Guam Resort & Spa for another exceptional stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
par un voyageur
Publié le 5 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hilton Guam, Gestion de l’hôtel
Håfa Adai Hinako,Thank you for the fantastic 5-star rating! We're happy to know you had a wonderful experience at Hilton Guam Resort & Spa. We look forward to welcoming you back for another memorable stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
