Ratings based on 667 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Short break in Adeje
Posted Feb. 7, 2024 on HotelsHad a lovely stay in Adeje, the Gran Costa is a nice hotel. It is a little dated could do with some modernisation to get to a 5* resort. That said they offer a lot to families. pool tables, air hockey and nightly entertainment provided in abundance and no shortage of sun loungers either. Thought it unusual to have to pay for bottles of water for the bedroom these are normally provided free daily, we received one free at the start of the holiday and that was it. Rooms cleaned daily but felt there was always an odour coming from the bathroom like stale water. The location of the hotel is good, you’re a 10 minute walk from the strip and the beach but there are bars, shops and restaurants within a 2 minute walk from the Hotel
Comment from Hotel Management
Feb. 8, 2024 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Mary,Thank you for sharing your experience at our hotel in Adeje. We're delighted to hear that you had a lovely stay and enjoyed the amenities we offer for families, including pool tables, air hockey, and nightly entertainment. Your feedback regarding the need for modernization and the water bottle policy is duly noted and will be shared with our management team for consideration. We apologize for any inconvenience with the bathroom and assure you that we will address this promptly. We're glad you found our location convenient and hope to welcome you back for another enjoyable stay in the future.Best regards,
by A traveller
Posted Jan. 23, 2024 on Hotels
by A traveller
Issues with Reception
Posted Jan. 13, 2024 on HotelsWe have stayed in this hotel many times and it is wonderful.
The service at Reception was disappointing as our reservation was lost when we arrived and we had to wait an hour to get it sorted. It was stressful because we were told the hotel was sold out. We eventually got it sorted ourselves when we called hotels.com.
Comment from Hotel Management
Jan. 18, 2024 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Claire, We regret the delay which you experienced on arrival. We know now that you had amended your booking with Hotels.com, but they sent us a cancellation by mistake instead of the modification. As you mention, we were very busy on these dates but we managed to find you a room so we are pleased that there was a positive outcome and you were able to enjoy the rest of your stay. We appreciate your loyalty and the high score you have awarded our hotel.We hope to see you again soonRegards
by A traveller
Posted Jan. 7, 2024 on Expedia
by A traveller
Posted Jan. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Guest,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards
by A traveller from Reykjavik
Posted Dec. 30, 2023 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Guest, Thank you for awarding our hotel this excellent rating. We hope you will stay with us again in the future.Regards
by A traveller
Posted Dec. 30, 2023 on Expedia
Location of property is excellent.. walking distance to beach and nearby shopping mall. There is full day of activities going in the hotel which keeps the kids busy and in evening there are performers coming from outside which were excellent. We thoroughly enjoyed our stay and would recommend this hotel
Comment from Hotel Management
Jan. 5, 2024 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Guest,Thank you for sharing your comments, we are delighted you enjoyed your stay.We hope to see you again on your next visit to Tenerife.Best regards
by A traveller
Posted Dec. 20, 2023 on Expedia
A great base and good value for money.
Comment from Hotel Management
Feb. 15, 2024 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Sean,Thank you for taking the time to evaluate our hotel. We hope you will visit us again.Regards
by A traveller
Wonderful hotel
Posted Dec. 17, 2023 on HotelsFantastic hotel. Great food, every service you could require, fantastic staff. Simply faultless.
Comment from Hotel Management
Dec. 20, 2023 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear David,Thank you for taking the time to share your comments. We are very pleased you enjoyed your stay and look forward to seeing you again in the future.Best regards
by A traveller
Lovely hotel but noisy room, and food wasnt great.
Posted Dec. 11, 2023 on HotelsHotel is lovely, beautiful entrance and pool areas.
Food wasn't great and the restaurant is more like a canteen.
Rooms are large but very noisy. I was on the side by a road, on a low floor, which i didnt think was the best for a solo female traveller.
Comment from Hotel Management
Dec. 12, 2023 by Eliseo, Manager, GF Gran Costa Adeje, Hotel Management
Dear Nicola,Thank you for sharing your comments. We regret that not all aspects of our hotel were completely to your satisfaction, nevertheless, we appreciate the feedback. This is important to us as we work every day to improve. Please don't hesitate to contact us before a future visit to request your preferred location in the hotel.We hope to see you again in the future.Best regards
