Ratings based on 383 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Favourite hotel in Tenerife
Posted Feb. 24, 2024 on HotelsOur favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Comment from Hotel Management
Feb. 26, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Mr. John,Greetings from Palacio de Isora, a Gran Meliá Hotel!We thank you for sharing this feedback on your recent stay.We are thrilled to hear that our dedication to a life well-lived has resonated with you during your visits. Your commendation of our excellent range of restaurants highlights our commitment to state-of-the-art gastronomy, offering a unique culinary journey through both local and international flavors. It's gratifying to know that the beauty and prime location of our property contributed to the exceptional experiences you've come to expect from us. Our team takes great pride in maintaining the highest standards of cleanliness, service, and comfort, ensuring that every detail of your stay is infused with the elegance and warmth that define Gran Meliá.All of the team look forward to seeing you again in the future.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Excellent hotel with service minded staff
Posted Feb. 3, 2024 on HotelsAn extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Comment from Hotel Management
Feb. 5, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Ms. Jessica, Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.Your acknowledgment of our dedicated staff fills us with pride, as we strive to offer intuitive personal service that reflects the signature warmth and style of our culture. The vibrant evening entertainment is part of our commitment to providing exceptional experiences, ensuring every moment at our resort is steeped in the refined lifestyle that Gran Melia is known for. We are delighted that the immaculate condition of our hotel and the comfort of your room contributed to a memorable stay, enveloped by the architectural beauty and cultural significance of our surroundings.We look forward to welcoming you back on a future visit.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Another lovely stay in Gran Melia
Posted Jan. 19, 2024 on HotelsAnother lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Comment from Hotel Management
Jan. 22, 2024 by María Fdez. de Valderrama
Voice of Customer Coord, Hotel Management
Dear Ms. Anne, Greetings from Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.It is delightful to hear that you were greeted with a refreshing welcome drink upon your arrival, offering a soothing start to your visit. The pleasure of enjoying a sumptuous breakfast in our picturesque plaza is indeed one of the signature experiences we pride ourselves on. We are also heartened to know that the cordiality of our staff contributed to a sense of belonging during your stay. The enchanting evening entertainment is a facet of our commitment to providing exceptional experiences that resonate with the spirit of Spanish culture and hospitality. We have taken note of your comment regarding the sun loungers and appreciate you bringing this to our attention. While our poolside amenities are designed for relaxation, we understand the importance of complete comfort and will consider your suggestion for additional padding. We are dedicated to ensuring our guests' utmost satisfaction and will continue to find ways to enrich the leisure time spent at our iconic resort.We hope to have the opportunity to welcome you back to our hotel in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
by A traveller
Posted Dec. 17, 2023 on Expedia
by A traveller
Posted Dec. 7, 2023 on Expedia
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Comment from Hotel Management
Dec. 8, 2023 by Manager, Hotel Management
Dear Guest,Greetings from Palacio de Isora, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are thrilled to hear that you found our team to be friendly and our facilities, including the expansive outdoor infinity pool, to your satisfaction. It brings us joy that the culinary offerings met your expectations, providing a delightful array of dining options.We hope you will return for another memorable stay.Best wishes,
by A traveller
Posted Nov. 20, 2023 on Expedia
by A traveller
Posted Nov. 13, 2023 on Expedia
The place looks fabulous
Comment from Hotel Management
Nov. 14, 2023 by Manuel Barrios, Guest Experience Manager, Hotel Management
Dear Shani,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of seeing you again in the future. Kind regards,Manuel Barrios, Guest Experience Manager
by A traveller from Federal way
Posted Nov. 7, 2023 on Expedia
Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
Comment from Hotel Management
Nov. 7, 2023 by Manuel Barrios, Guest Experience Manager, Hotel Management
Dear Ms. Christina,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are glad to hear that you found our hotel clean and appreciated our service. Our dedicated team always strives to provide an enjoyable stay for our guests.We regret to learn that you were not fully satisfied with the food and the condition of your initial room. We take your feedback seriously and would like to assure you that we continuously work on maintaining and improving our facilities. We are pleased that our team was able to address your concerns and provide you with a more suitable room. Our diverse dining options aim to cater to various tastes, and we are committed to offering a refined gastronomic experience. We hope you had the opportunity to explore our different restaurants, each offering unique flavours and atmospheres.We would be delighted to welcome you back in the future, promising a continued dedication to the comfort and exclusive experiences that define Gran Meliá. Warm regards,Manuel Barrios, Guest Experience Manager
by A traveller
Posted Oct. 29, 2023 on Expedia
The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
Comment from Hotel Management
Oct. 30, 2023 by Manuel Barrios, Guest Experience Manager, Hotel Management
Dear Remy,Greetings from the Palacio de Isora, a Gran Meliá Hotel!We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We appreciate that you chose to stay with us.However, we are sorry to hear about your dissatisfaction with the reservation procedure and queuing for lunch and dinner. We understand that waiting times can be frustrating, and we continually strive to improve our services to provide a seamless experience for our guests. We will take your feedback into account and work on enhancing our dining reservation system to ensure a more enjoyable stay for our future guests.We hope to welcome you back. Best wishes,
by A traveller
Posted Oct. 3, 2023 on Expedia
Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Comment from Hotel Management
Oct. 3, 2023 by Manuel Barrios, Guest Experience Manager, Hotel Management
Dear Mr. John,Greetings from the Gran Meliá Palacio de Isora, a Gran Meliá Hotel!Many thanks for your review of your recent visit.We are delighted to hear that you appreciated our accommodation, housekeeping, and staff, as well as the facilities we offer. Our team works hard to provide a memorable stay for our guests, and your kind words are truly appreciated.We regret to learn that you encountered difficulties in booking our speciality restaurants. Our resort offers a variety of dining options, and we strive to accommodate all guest preferences. We apologize for any inconvenience this may have caused and will take your feedback into consideration to improve our reservation process. As for the additional snack sessions, we would like to clarify that our RedLevel Lounge offers snacks and drinks throughout the day for eligible guests.We hope to welcome you back. Best wishes,
